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Medical Call Center Representative Jobs in Raleigh, NC

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Collaborates with other facility medical and psychiatric staff to ensure appropriate ... Communicates projected admissions to designated internal representative in a timely manner.

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Collaborates with other facility medical and psychiatric staff to ensure appropriate ... Communicates projected admissions to designated internal representative in a timely manner.

Summit BHC

Intake RN - Call Center

Raleigh, NC

Collaborates with other facility medical and psychiatric staff to ensure appropriate ... Communicates projected admissions to designated internal representative in a timely manner.

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All JobsMedical Call Center Representative JobsMedical Call Center Representative Jobs in Raleigh, NC

Medical Call Center Representative information

See Raleigh, NC salary details

$10

$17

$24

How much do medical call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for medical call center representative in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are popular job titles related to Medical Call Center Representative jobs in Raleigh, NC?

For Medical Call Center Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Representative jobs in Raleigh, NC look for?

The top searched job categories for Medical Call Center Representative jobs in Raleigh, NC are:

Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, 10% Part Time, 3% Temporary, and 10% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Call Center Coordinator

Community Care of North Carolina Inc

Cary, NC • On-site

$19.50 - $26.50/hr

Full-time

Posted 4 days ago

Job description

About CCNC

From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.


CCNC Mission Statement

To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.


Position Summary

The Call Center Coordinator is responsible for telephonic outreach and screening of identified members based on plan stratification for care management with a call center approach. Call Center staff also monitor for incoming calls, process referrals, and assist with any questions or needs identified. An experienced and energetic communicator, the coordinator is focused on deepening program participation as well as making members aware of CCNC (plan) programs and offerings.


The Call Center Coordinator interacts with members, providers, and other staff to initiate program interventions, document activities, and refer risk appropriate members to professional staff according to protocols. The candidate for this position must have a disposition towards good customer service, be assertive without being aggressive, and always maintain a professional demeanor.

The Call Center Coordinator will work remotely to cover needs across the state.

Essential Functions
  • Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services.
  • Receive/retrieve and manage referrals from callers and/or data reports, linking members with care management needs as identified.
  • Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up.
  • Verify demographic information.
  • Send educational materials, welcome letters, and/or other resources to members, as necessary.
  • Assist to identify and address Social Determinant of Health needs.
  • Assist with guidance in scheduling medical appointments and transportation as needed.
  • Provide information on community resources.
  • Assist member with care coordination of resource needs and health care system navigation.
  • Provide culturally appropriate general education and information.
  • Meet monthly productivity and role expectations.
  • Complete all assignments within expected timeframes.
  • Perform other duties that assist in keeping the operations organized and functioning as needed.
  • Notify supervisor promptly of any issues with receiving or sending referrals, making timely care management assignments, or issues with carrying out any other duties assigned.
  • Collaborate with the Care Team to address barriers and create efficiencies with processes
  • Abide by department guidelines, company policies, and HIPAA regulations.
  • Attend departmental and corporate meetings.
  • Understand and uphold CCNC goals, objectives, and standards.
  • Perform all other duties as requested.

Qualifications

  • High School Diploma/ or GED
  • Prior telephonic call center experience desired
  • Minimum of two years previous work experience, preferably in a healthcare setting
  • Healthcare experience and medical terminology knowledge highly preferred
  • Bilingual preferred
  • Managed care experience a plus
Knowledge, Skills, and Abilities
  • Computer skills required including various office software and the internet; experience with MS Office software preferred
  • Strong initiative and attention to detail
  • Performance metric driven and productivity mindset
  • Strong oral and written communication proficiency
  • Organizational and time management skills
  • Strong interpersonal and critical thinking skills; team-oriented
  • Resourceful - able to shift strategy or approach in response to the demands of a situation
  • Adaptable - responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
  • Motivational interviewing skills
  • Knowledge of Care Management principles
  • Ability to work independently, multi-task, and to use sound judgment when needed
  • Outgoing and energetic attitude; respectful customer service skills
  • Ability to provide information in a manner that is culturally and linguistically appropriate
  • Knowledge of and experience working in member or clinical data systems
Working Conditions
  • Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time
  • Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices
  • Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds
  • Hands-on clinical treatment is not permitted when performing duties for the organization
  • The job environment is a home environment
  • The job environment can be intense as high volume, repetitive work is an expectation

Why Join Us

  • Make a meaningful impact on youth and families across North Carolina
  • Work with a supportive and collaborative care team
  • Competitive Benefits Package effective first day of employment
  • Opportunities for growth, training, and bonus incentives*

Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems?

  • Apply today and join us in delivering compassionate care that makes a difference.