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Medical Call Center Representative Jobs in Raleigh, NC

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Minimum two years of customer service experience, preferably in a medical office setting

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Minimum two years of customer service experience, preferably in a medical office setting

Ultimate LLC

Call Center Agent

Raleigh, NC · On-site

$19 - $21/hr

Positive Attitude High degree of professionalism Minimum of 2 years Call Center experience Computer ... medical condition, genetic information, pregnancy, or military or veteran status. We consider all ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

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Showing results 21-40

All JobsMedical Call Center Representative JobsMedical Call Center Representative Jobs in Raleigh, NC

Medical Call Center Representative information

See Raleigh, NC salary details

$10

$17

$24

How much do medical call center representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for medical call center representative in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What is the role of a medical call center representative?

A medical call center representative handles inbound and outbound calls for healthcare organizations, providing patient support, appointment scheduling, and information about medical services. They must have good communication skills, knowledge of medical terminology, and often use electronic health record systems to document interactions.

What are popular job titles related to Medical Call Center Representative jobs in Raleigh, NC?

For Medical Call Center Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Representative jobs in Raleigh, NC look for?

The top searched job categories for Medical Call Center Representative jobs in Raleigh, NC are:

Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, 10% Part Time, 3% Temporary, and 10% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Call Center Rep (Pharmacy/Clinical/Healthcare/Medical Insurance)

Primus Software Corporation

Cary, NC • On-site

$20 - $20.40/hr

Contractor

Re-posted 19 days ago

Job description

Title: Customer Service Representative 
Duration: 03 Months (Possible Convert)
Location: Weston Parkway Cary NC 27513
Max Pay Rate: $20.40/HR on W2
Schedule: Monday thru Friday – 11:30am – 8:00 pm
§ Training and the job are on site 9am – 6pm.
§ Shift is 11:30am – 8pm, Monday – Friday or Tuesday - Saturday
§ This is a temporary to permanent hire position for people who meet metrics and attendance policies.
§ Rotating Saturdays once a month with a weekday off.
Good attendance is very important. Please do not use your cell phone at your desk.
Description:
Skills: At least 1 yr of high call volume center experience; type at least 35 wpm; great communication skills; comfortable with teams and outlook. Good attendance and schedule adherence are the 2 most important things required for this position
Are there any perks to this assignment that would help the supplier better sell your opportunity? Opportunity for conversion; onsite gym with signed waiver; opportunity to train and promote from within,  ability to work from home 3 days a week once metrics are met; ability to transfer to other areas after 1 year; ability to convert to full time
 Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
 Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
 Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
 Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
 Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
 Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
 Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
 Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.

Sincerely, 

Puja Chawla 

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