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Medical Call Center Representative Jobs (NOW HIRING)

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

Clinical Associates, Inc.

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

Clinical Associates, P.A.

CALL CENTER REPRESENTATIVE

Pikesville, MD

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

Living Water Clinic

Medical Call Center Representative

Lindsay, CA · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Medical Call Center Representative Company: Living Water Clinic-Clinica Agua Viva Location: Lindsay, California Position Overview: We are seeking a bilingual Medical Call Center Representative ...

Fenway Health

Medical Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Medical Call Center Representative Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating ...

New

Fenway Health

Medical Call Center Representative

Boston, MA · On-site

$22.62 - $24.87/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their ...

New

Chapa-De

Medical Call Center Representative

Rocklin, CA

$23.20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

FENWAY HEALTH

Medical Call Center Representative

Boston, MA · On-site

$22.62 - $24.87/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to ...

New

The Siskin Group

Medical Call Center Representative

Inglewood, CA · On-site

$16.75 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our ...

The Siskin Group

Medical Call Center Representative

Inglewood, CA · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our ...

Chapa-De

Medical Call Center Representative

Rocklin, CA

$23.20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

Chapa-De

Medical Call Center Representative

Rocklin, CA · On-site

$23 - $25.80/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

Chapa-De

Medical Call Center Representative

Rocklin, CA

$23.20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

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All JobsMedical Call Center Representative Jobs

Medical Call Center Representative information

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$10

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$25

How much do medical call center representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for medical call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.
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Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Medical Call Center Rep

HealthFirst Family Care Center, Inc.

Fall River, MA • On-site

$20.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. "The Heart of Our Community" provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a professional and motivated full-time Medical Call Center Rep that enjoys working with culturally diverse children and families in providing comprehensive patient care.


Medical Call Center Rep Summary:

The Medical Call Center Rep position is responsible for answering incoming calls utilizing Health Center policies to solve patient issues and directing calls as needed; verifies patient demographic information; schedules, cancels and reschedules patient appointments; and provides general information about HealthFirst via the telephone, including hours of operation and services provided.


Schedule: Mon - Fri 9:00am - 5:30pm

Rotating Saturdays 9:00am - 1:00pm


Pay Range: $20.50 - $23.50 per hour*


*The pay range represents HealthFirst's good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more significant or specialized experience may be considered at the higher end.


Benefits:

3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays; employer contributed health, dental, vision, life insurance, long term disability and retirement contributions; voluntary flexible spending accounts and disability/critical illness coverage; and employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits.


Required Qualifications:

  1. Must have a minimum of a High School Diploma or equivalent.
  2. Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
  3. Health Information, Medical Office or Medical Secretary certificate preferred.
  4. Experience working with Electronic Medical Records preferred.
  5. Experience working in a healthcare environment within reception or registration is a strong plus.
  6. Bilingual skills (English, Spanish/Portuguese) preferred.


Competencies:

  1. High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
  2. Ability to maintain an organized work area and work collaboratively as a member of a team.
  3. Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
  4. Ability to handle confidential information in a professional manner.


All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.


Learn more about us by checking out our website and company video.


HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE). HealthFirst is committed to eliminating discrimination and welcomes applicants and employees of diverse backgrounds, cultures, and perspectives. HealthFirst does not discriminate against any individual on the basis of race, color, national origin, religion, sex (including pregnancy, childbirth, or related condition, transgender status, and sexual orientation), age, disability, genetic information, or any other protected characteristic.

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