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Inbound Outbound Call Center Rep Jobs (NOW HIRING)

AYS

Inbound/Outbound Call Rep

Chicago, IL · On-site

$16 - $20.50/hr

Inbound/Outbound Call Representative Company Overview: AYS Inc is a leading marketing and sales ... Previous experience in customer service or sales, preferably in a call center environment

AYS

Inbound/Outbound Call Rep

Chicago, IL

$16 - $20.50/hr

Inbound/Outbound Call Representative Company Overview: AYS Inc is a leading marketing and sales ... Previous experience in customer service or sales, preferably in a call center environment

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How much do inbound outbound call center rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound outbound call center rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Call Center Rep, and why are they important?

To thrive as an Inbound Outbound Call Center Rep, you need strong communication skills, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, resilience, and a positive attitude help individuals excel when handling high call volumes and diverse customer concerns. These skills ensure efficient customer service, accurate information delivery, and improved customer satisfaction, which are vital for business success.

What are some common challenges faced by Inbound Outbound Call Center Reps, and how can they be managed effectively?

Inbound Outbound Call Center Reps often encounter challenges like handling high call volumes, managing difficult customer interactions, and meeting strict performance targets. To manage these effectively, reps should develop strong communication and active listening skills, stay organized with time management tools, and utilize support from supervisors and team members. Regular training and feedback sessions also help reps stay updated on best practices and improve their ability to resolve issues efficiently, contributing to both personal success and overall team performance.

What are Inbound Outbound Call Center Reps?

Inbound Outbound Call Center Representatives are customer service professionals who handle both incoming and outgoing calls for a business. Inbound reps primarily answer calls from customers seeking assistance, information, or support, while outbound reps initiate calls to customers, often for sales, surveys, or follow-ups. Individuals in this role must possess strong communication skills, patience, and the ability to quickly resolve issues or provide information. Their work is vital for maintaining customer satisfaction and supporting the company's sales or service goals.

What is the inbound and outbound role in a call center?

An inbound call center representative handles incoming calls from customers seeking support, information, or assistance, requiring strong communication and problem-solving skills. An outbound call center representative makes outgoing calls for sales, surveys, or follow-ups, often using scripts and customer data to achieve specific goals. Both roles may require familiarity with call center software and adherence to schedules and performance metrics.

What is the difference between Inbound Outbound Call Center Rep vs Customer Service Representative?

AspectInbound Outbound Call Center RepCustomer Service Representative
Primary RoleHandle incoming and outgoing calls to sell products, provide support, or gather informationAssist customers with inquiries, complaints, and support via various channels
Work EnvironmentCall centers, often in a high-volume, fast-paced settingOffice settings, sometimes remote, with direct customer interaction
Required SkillsCommunication, sales techniques, product knowledgeCommunication, problem-solving, empathy
Common CertificationsNone typically required, but sales or communication courses helpCustomer service certifications optional but beneficial

While both roles involve customer interaction, Inbound Outbound Call Center Reps focus on sales and support via calls, often in call centers, whereas Customer Service Representatives handle a broader range of customer inquiries across multiple channels. Both roles require strong communication skills but differ mainly in their primary functions and work environments.

More about Inbound Outbound Call Center Rep jobs
What job categories do people searching Inbound Outbound Call Center Rep jobs look for? The top searched job categories for Inbound Outbound Call Center Rep jobs are:
Inbound Outbound Call Center Rep jobs near you
Infographic showing various Inbound Outbound Call Center Rep job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 11% Full Time, 66% Part Time, 3% Temporary, and 14% Contract. Highlights an 70% Physical, and 30% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Outbound Call Center Representative

Outbound Call Center Representative

Syra Health

Carmel, IN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

SH-871 Outbound Call Center Representative, IN
Duties/Responsibilities:
  • Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
  • Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
  • Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.

Education and Experience:
  • Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
  • Computer/keyboarding proficiency strongly preferred.
  • Knowledge of company products, services and benefits preferred.

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