ZipRecruiter

Log In

1

Inbound Outbound Call Center Rep Jobs (NOW HIRING)

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

next page

Showing results 1-20

All JobsInbound Outbound Call Center Rep Jobs

Inbound Outbound Call Center Rep information

See salary details

$10

$17

$25

How much do inbound outbound call center rep jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for inbound outbound call center rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Call Center Rep vs Customer Service Representative?

AspectInbound Outbound Call Center RepCustomer Service Representative
Primary RoleHandle incoming and outgoing calls to sell products, provide support, or gather informationAssist customers with inquiries, complaints, and support via various channels
Work EnvironmentCall centers, often in a high-volume, fast-paced settingOffice settings, sometimes remote, with direct customer interaction
Required SkillsCommunication, sales techniques, product knowledgeCommunication, problem-solving, empathy
Common CertificationsNone typically required, but sales or communication courses helpCustomer service certifications optional but beneficial

While both roles involve customer interaction, Inbound Outbound Call Center Reps focus on sales and support via calls, often in call centers, whereas Customer Service Representatives handle a broader range of customer inquiries across multiple channels. Both roles require strong communication skills but differ mainly in their primary functions and work environments.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Call Center Rep, and why are they important?

To thrive as an Inbound Outbound Call Center Rep, you need strong communication skills, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, resilience, and a positive attitude help individuals excel when handling high call volumes and diverse customer concerns. These skills ensure efficient customer service, accurate information delivery, and improved customer satisfaction, which are vital for business success.

How can I make $2000 a week working from home?

Inbound and outbound call center representatives can potentially earn $2000 a week by working full-time, handling high call volumes, and gaining experience in sales or customer service. Achieving this income often requires strong communication skills, familiarity with CRM tools, and sometimes performance-based incentives or commissions. Consistent high performance and specialized knowledge can help increase earnings in remote call center roles.

What is an inbound and outbound call center agent?

An inbound call center agent handles incoming calls from customers seeking support, information, or assistance, often using customer service skills and call center software. An outbound call center agent makes outgoing calls to customers or prospects for sales, surveys, or follow-ups, typically requiring strong communication and sales skills. Both roles may require familiarity with call scripts, CRM tools, and adherence to schedules and performance metrics.

What are some common challenges faced by Inbound Outbound Call Center Reps, and how can they be managed effectively?

Inbound Outbound Call Center Reps often encounter challenges like handling high call volumes, managing difficult customer interactions, and meeting strict performance targets. To manage these effectively, reps should develop strong communication and active listening skills, stay organized with time management tools, and utilize support from supervisors and team members. Regular training and feedback sessions also help reps stay updated on best practices and improve their ability to resolve issues efficiently, contributing to both personal success and overall team performance.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO call center often faces stress due to high call volumes, performance targets, and handling difficult customer interactions. The job requires strong communication skills and emotional resilience, and stress levels can vary based on workload and support systems in place.

What are Inbound Outbound Call Center Reps?

Inbound Outbound Call Center Representatives are customer service professionals who handle both incoming and outgoing calls for a business. Inbound reps primarily answer calls from customers seeking assistance, information, or support, while outbound reps initiate calls to customers, often for sales, surveys, or follow-ups. Individuals in this role must possess strong communication skills, patience, and the ability to quickly resolve issues or provide information. Their work is vital for maintaining customer satisfaction and supporting the company's sales or service goals.

What jobs pay 4000 a week without a degree?

Inbound Outbound Call Center Representatives can earn up to $4,000 per week with experience, performance bonuses, and high-volume sales or specialized roles. These positions often require strong communication skills, sales ability, and sometimes certifications, but typically do not require a college degree. High earnings are usually associated with commission-based pay structures and a demanding work environment.
More about Inbound Outbound Call Center Rep jobs
What job categories do people searching Inbound Outbound Call Center Rep jobs look for? The top searched job categories for Inbound Outbound Call Center Rep jobs are:
Inbound Outbound Call Center Rep jobs near you
Infographic showing various Inbound Outbound Call Center Rep job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Outbound Call Center Representative

Outbound Call Center Representative

Syra Health

Carmel, IN • On-site

Other

Posted 16 days ago

Job description

SH-973 Outbound Call Center Representative, IN
Duties/Responsibilities:
  • Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
  • Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
  • Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.

Education and Experience:
  • Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
  • Computer/keyboarding proficiency strongly preferred.
  • Knowledge of company products, services and benefits preferred.

Apply