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Inbound Outbound Call Center Rep Jobs (NOW HIRING)

CVS Health

Outbound Call Center Rep

Oklahoma City, OK · Remote

$15 - $26.93/hr

A desire to work in an efficient, results-oriented outbound call center environment * Persuasive ... represents the base hourly rate or base annual full-time salary for all positions in the job grade ...

Vitalant

Outbound Call Center Representative

Tempe, AZ · Remote

$16.40 - $17.99/hr

Make outbound calls to current, past, and potential donors in a quiet, distraction free, home ... Call center experience * Appointment scheduling, sales, collections, or outreach experience ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

Comsult Connect

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

Mvphealthcare

Outbound Call Center

New York, NY

The Outbound Call Center Representative plays a key role in delivering proactive, value-added outreach to members, primarily through outbound calls. This position focuses on building meaningful ...

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Inbound Outbound Call Center Rep information

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How much do inbound outbound call center rep jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for inbound outbound call center rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Call Center Rep vs Customer Service Representative?

AspectInbound Outbound Call Center RepCustomer Service Representative
Primary RoleHandle incoming and outgoing calls to sell products, provide support, or gather informationAssist customers with inquiries, complaints, and support via various channels
Work EnvironmentCall centers, often in a high-volume, fast-paced settingOffice settings, sometimes remote, with direct customer interaction
Required SkillsCommunication, sales techniques, product knowledgeCommunication, problem-solving, empathy
Common CertificationsNone typically required, but sales or communication courses helpCustomer service certifications optional but beneficial

While both roles involve customer interaction, Inbound Outbound Call Center Reps focus on sales and support via calls, often in call centers, whereas Customer Service Representatives handle a broader range of customer inquiries across multiple channels. Both roles require strong communication skills but differ mainly in their primary functions and work environments.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Call Center Rep, and why are they important?

To thrive as an Inbound Outbound Call Center Rep, you need strong communication skills, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, resilience, and a positive attitude help individuals excel when handling high call volumes and diverse customer concerns. These skills ensure efficient customer service, accurate information delivery, and improved customer satisfaction, which are vital for business success.

What are some common challenges faced by Inbound Outbound Call Center Reps, and how can they be managed effectively?

Inbound Outbound Call Center Reps often encounter challenges like handling high call volumes, managing difficult customer interactions, and meeting strict performance targets. To manage these effectively, reps should develop strong communication and active listening skills, stay organized with time management tools, and utilize support from supervisors and team members. Regular training and feedback sessions also help reps stay updated on best practices and improve their ability to resolve issues efficiently, contributing to both personal success and overall team performance.

What are Inbound Outbound Call Center Reps?

Inbound Outbound Call Center Representatives are customer service professionals who handle both incoming and outgoing calls for a business. Inbound reps primarily answer calls from customers seeking assistance, information, or support, while outbound reps initiate calls to customers, often for sales, surveys, or follow-ups. Individuals in this role must possess strong communication skills, patience, and the ability to quickly resolve issues or provide information. Their work is vital for maintaining customer satisfaction and supporting the company's sales or service goals.
More about Inbound Outbound Call Center Rep jobs
What job categories do people searching Inbound Outbound Call Center Rep jobs look for? The top searched job categories for Inbound Outbound Call Center Rep jobs are:
Inbound Outbound Call Center Rep jobs near you
Infographic showing various Inbound Outbound Call Center Rep job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Outbound Call Center Representative (Part-Time)

Outbound Call Center Representative (Part-Time)

My Wireless

Carolina, PR • On-site

$12/hr

Part-time

Posted 6 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary
We are seeking a highly motivated Outbound Call Center Representative responsible for generating leads, engaging prospects through cold calling, and closing sales. This role requires strong communication skills, resilience, and a results-driven mindset, particularly within telecommunications services including wireless, broadband, TV, and VoIP.
Key Responsibilities
  • Conduct high-volume outbound cold calls to prospective customers
  • Identify customer needs and present tailored solutions
  • Generate qualified leads and convert them into sales
  • Meet and exceed daily, weekly, and monthly sales targets
  • Maintain accurate records in CRM systems
  • Follow up with prospects to close opportunities
  • Deliver excellent customer service throughout the sales process
  • Stay current on product offerings, promotions, and industry trends

Requirements
Experience
  • Minimum 1-2 years in call center sales or outbound calling
  • Proven experience in cold calling and closing sales
  • Background in telecommunications (wireless, broadband, TV, VoIP) strongly preferred
  • Customer service experience in a fast-paced environment

Skills
  • Strong verbal communication and persuasion skills
  • Ability to handle objections and rejection professionally
  • Goal-oriented with a strong closing mindset
  • Basic computer skills and CRM familiarity
  • Bilingual (English/Spanish) preferred (highly valuable in PR market)

Employment Type
  • Part-Time (typically 20-30 hours per week)
  • Flexible schedule may include evenings or weekends

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