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Inbound Outbound Call Center Rep Jobs (NOW HIRING)

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

RemX

Outbound Call Center Representative

Plantation, FL · On-site

$17 - $18/hr

Receive inbound calls and make outbound calls to existing members to advise them of their benefits ... High Volume Call Center/Sales experience preferred * Ability to remain highly motivated in a multi ...

CVS Health

Outbound Call Center Rep

Oklahoma City, OK · Remote

$15 - $26.93/hr

A desire to work in an efficient, results-oriented outbound call center environment * Persuasive ... represents the base hourly rate or base annual full-time salary for all positions in the job grade ...

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How much do inbound outbound call center rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound outbound call center rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Call Center Rep, and why are they important?

To thrive as an Inbound Outbound Call Center Rep, you need strong communication skills, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, resilience, and a positive attitude help individuals excel when handling high call volumes and diverse customer concerns. These skills ensure efficient customer service, accurate information delivery, and improved customer satisfaction, which are vital for business success.

What are some common challenges faced by Inbound Outbound Call Center Reps, and how can they be managed effectively?

Inbound Outbound Call Center Reps often encounter challenges like handling high call volumes, managing difficult customer interactions, and meeting strict performance targets. To manage these effectively, reps should develop strong communication and active listening skills, stay organized with time management tools, and utilize support from supervisors and team members. Regular training and feedback sessions also help reps stay updated on best practices and improve their ability to resolve issues efficiently, contributing to both personal success and overall team performance.

What are Inbound Outbound Call Center Reps?

Inbound Outbound Call Center Representatives are customer service professionals who handle both incoming and outgoing calls for a business. Inbound reps primarily answer calls from customers seeking assistance, information, or support, while outbound reps initiate calls to customers, often for sales, surveys, or follow-ups. Individuals in this role must possess strong communication skills, patience, and the ability to quickly resolve issues or provide information. Their work is vital for maintaining customer satisfaction and supporting the company's sales or service goals.

What is the inbound and outbound role in a call center?

An inbound call center representative handles incoming calls from customers seeking support, information, or assistance, requiring strong communication and problem-solving skills. An outbound call center representative makes outgoing calls for sales, surveys, or follow-ups, often using scripts and customer data to achieve specific goals. Both roles may require familiarity with call center software and adherence to schedules and performance metrics.

What is the difference between Inbound Outbound Call Center Rep vs Customer Service Representative?

AspectInbound Outbound Call Center RepCustomer Service Representative
Primary RoleHandle incoming and outgoing calls to sell products, provide support, or gather informationAssist customers with inquiries, complaints, and support via various channels
Work EnvironmentCall centers, often in a high-volume, fast-paced settingOffice settings, sometimes remote, with direct customer interaction
Required SkillsCommunication, sales techniques, product knowledgeCommunication, problem-solving, empathy
Common CertificationsNone typically required, but sales or communication courses helpCustomer service certifications optional but beneficial

While both roles involve customer interaction, Inbound Outbound Call Center Reps focus on sales and support via calls, often in call centers, whereas Customer Service Representatives handle a broader range of customer inquiries across multiple channels. Both roles require strong communication skills but differ mainly in their primary functions and work environments.

More about Inbound Outbound Call Center Rep jobs
What job categories do people searching Inbound Outbound Call Center Rep jobs look for? The top searched job categories for Inbound Outbound Call Center Rep jobs are:
Inbound Outbound Call Center Rep jobs near you
Infographic showing various Inbound Outbound Call Center Rep job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 11% Full Time, 66% Part Time, 3% Temporary, and 14% Contract. Highlights an 70% Physical, and 30% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Outbound Call Center Representative- GA

Momentum Solar

Norcross, GA • On-site

$18 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Momentum Solar is a premier residential solar provider with offices throughout the U.S. Founded in 2009, Momentum has grown exponentially over the past decade. We implement the entire solar process to ensure a seamless transition to renewable energy.
Job Overview:
A potential six figure work at home opportunity with growth into leadership for the right individual. We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work remotely. As an outbound call center representative, you will proactively identify and reach out to potential clients through outbound calls, leveraging various sources such as databases, referrals, and other lists. The outbound call center representative will schedule appointments for our sales representatives with qualified leads while accurately recording sensitive data. This individual will meet or exceed daily, weekly, and monthly targets for lead generation and appointment setting. Candidates that apply must live in Georgia for this role.
Requirements:
  • Able to work remotely while having a quiet, distraction free workspace
  • MUST HAVE a reliable computer with high-speed internet connection ( 8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
  • Proven experience in outbound telemarketing, lead generation, or appointment setting
  • Able to work in a fast-paced environment and handle rejection professionally
  • Be able to create prospective customers for solar and generate appointments for our sales teams.
  • Have a professional manner and be experts at establishing rapport with clients quickly
  • Be able to validate prospective customer's contact and home information in CRM system
  • Create a positive experience for all clients
  • Must live in Georgia

Benefits:
  • Base pay with uncapped commission
  • Health care, Dental, and Vision Insurance.
  • Work from Home
  • Paid time off accrual that increases yearly & paid holidays
  • 401k Retirement savings plans
  • Daily, weekly, and Monthly Bonus incentives
  • Opportunity for quick career advancement with ongoing comprehensive training

Momentum Solar is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Job Type: Full-time
Salary: $18.00 - $25.00 per hour

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