ZipRecruiter

Log In

1

At&T Call Center Representative Jobs (NOW HIRING)

AT&T

Call Center Sales Representative

Richardson, TX · On-site

$22.33/hr

... AT&T's products and services to effectively service and retain customers. You'll be an expert at ... If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ...

New

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Call Center Representative Multiple openings for call center representatives. Two to five years of experience required in a call center setting at a manufacturing company. These openings are ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

Delaware Eye Care Center

Call Center Representative

Dover, DE · On-site

$12.75 - $16/hr

Our Top Candidates will have at least one year of previous call center or medical office front desk ... It isn't speaking the words, but starts with a culture of caring, listening and service. We would ...

next page

Showing results 1-20

All JobsAt&T Call Center Representative Jobs

At T Call Center Representative information

See salary details

$10

$17

$25

How much do at&t call center representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for at&t call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by AT&T Call Center Representatives, and how are they supported in overcoming them?

AT&T Call Center Representatives often encounter challenges such as managing high call volumes, handling upset customers, and staying updated with evolving products and services. To support representatives, AT&T provides comprehensive training, access to knowledge bases, and regular coaching sessions. Team leads and supervisors are typically available to assist with complex issues, and peer collaboration is encouraged to share strategies for effective customer service. This supportive environment helps representatives build confidence and improve their problem-solving skills over time.

What is the difference between At&T Call Center Representative vs Verizon Customer Service Representative?

AspectAt&T Call Center RepresentativeVerizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, remote or on-siteCall centers, remote or on-site
Industry UsageTelecommunications, customer supportTelecommunications, customer support

Both At&T Call Center Representatives and Verizon Customer Service Representatives handle customer inquiries, troubleshoot issues, and provide support in the telecommunications industry. They typically require similar credentials and work in comparable environments. The main difference lies in the specific employer and product focus, but their roles and skills are largely aligned.

What are the key skills and qualifications needed to thrive as an AT&T Call Center Representative, and why are they important?

To thrive as an AT&T Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, active listening, and a customer-focused attitude help you stand out in this role. These skills and qualities are crucial for delivering effective support, resolving customer issues efficiently, and maintaining positive customer relationships.

What does an AT&T Call Center Representative do?

An AT&T Call Center Representative assists customers by answering inquiries about products and services, resolving billing or technical issues, and providing support for account management. They communicate with customers via phone, chat, or email, ensuring a positive customer experience. Representatives are trained to handle a variety of concerns efficiently and are expected to maintain professionalism and confidentiality at all times.
More about At T Call Center Representative jobs
What cities are hiring for At&T Call Center Representative jobs? Cities with the most At&T Call Center Representative job openings:
What states have the most At&T Call Center Representative jobs? States with the most job openings for At&T Call Center Representative jobs include:
What job categories do people searching At&T Call Center Representative jobs look for? The top searched job categories for At&T Call Center Representative jobs are:
At T Call Center Representative jobs near you
Infographic showing various At&T Call Center Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 76% Full Time, 15% Part Time, and 6% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Customer Service Representative

Call Center Customer Service Representative

AT and T

Mesa, AZ • On-site

$25.02/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 718 frontline employees who took The Breakroom Quiz

37th of 80 rated telecommunications companies

Job description

This full-time position reports to 1355 W University Dr, Mesa, AZ location. If selected, you must be able to report to this location.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, you'll help our customers stay connected to what matters the most.
How you'll make an impact
As a Business Premier Service Consultant (Call Center Customer Service Representative), you'll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You'll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, you'll deliver excellent customer experience, collaborate with teams, and stay up to date with the latest technology and offerings.
What your day-to-day will look like
  • Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.
  • Simplify and explain customer bills, rate plans, and features of AT&T's products and services.
  • Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
  • Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
  • Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
  • Assist customers with the latest products and services, such as air cards, USB devices, AT&T-provided software and applications.
  • Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
  • Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
  • Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
  • Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency
Our Business Premier Service Consultants earn $25.02 USD per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

What we're looking for
  • At least one year of customer service experience preferred; call center experience preferred.
  • Flexibility to work any schedule during hours of operation is essential 5 am - 10 pm, Monday -Sunday (2 days off). Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
If you are considering jobs like Call Center Representative, Customer Service Representative, Tech Support Representative, or Call Center Agent, this career move would be a great fit!
#connectourcustomers
16000064
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

What AT&T employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply