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Medical Call Center Representative Jobs in Alabama

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

BrandNest

Call Center Representative

Birmingham, AL · On-site

$17 - $27/hr

Job Overview Brand Nest is hiring motivated and professional Call Center Representatives to support customer communication efforts in Birmingham. This in-person role focuses on handling inbound and ...

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center RepresentativeLocation: Mobile, AL (In-Office) l Pay: $17-$20/hrSchedule: 40 ... We provide high-quality support to a diverse range of clients - from medical practices to apartment ...

Signius

Full-Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location : Mobile, AL (In-Office) l Pay: $17-$20/hr Schedule ... We provide high-quality support to a diverse range of clients - from medical practices to apartment ...

Signius.com

Full-Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location: Mobile, AL (In-Office) l Pay: $17-$20/hr Schedule ... We provide high-quality support to a diverse range of clients - from medical practices to apartment ...

Innovation At Work

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they ...

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All JobsMedical Call Center Representative JobsMedical Call Center Representative Jobs in Alabama

Medical Call Center Representative information

See Alabama salary details

$9

$16

$22

How much do medical call center representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for medical call center representative in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What is the role of a medical call center representative?

A medical call center representative handles inbound and outbound calls for healthcare organizations, providing patient support, appointment scheduling, and information about medical services. They must have good communication skills, knowledge of medical terminology, and often use electronic health record systems to document interactions.

What are popular job titles related to Medical Call Center Representative jobs in Alabama?

For Medical Call Center Representative jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Representative jobs in Alabama look for?

The top searched job categories for Medical Call Center Representative jobs in Alabama are:

What cities in Alabama are hiring for Medical Call Center Representative jobs?

Cities in Alabama with the most Medical Call Center Representative job openings:

Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in Alabama as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

Medical Call Center Representative

Cahaba Dermatology & Skin Health Center LLC

Birmingham, AL

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Job description

Medical Call Center Representatives serve as our initial welcome for patients. Representatives are responsible for ensuring every patient makes a smooth transition into their clinical, cosmetic, or spa visit. Responsible for ensuring patient information and demographics are entered quickly and correctly. Provides accurate and professional phone support for incoming calls from patients, medical offices, and vendors. Responsibilities also includes various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling.

You'll be joining a successful and fast growing practice in Hoover on Valleydale Road near I-65. Comprehensive benefits include competitive compensation, medical, dental, vision, disability, life, 401k, vacation leave, sick leave, and paid holiday. All employees have access to top of the line aesthetic treatments as well as discounted products.

Responsibilities and Duties

  • Schedule appointments for patients for both our dermatology clinic and spa.
  • Answer telephone promptly and in a polite and professional manner
  • Obtain and enter accurate demographic information into EMR system (name, address, telephone number, insurance information, etc.).
  • Schedule appointments correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card and form of ID).
  • Instruct caller of how to complete new patient paperwork
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Understanding of when to escalate calls to physicians, business manager, and/or nurse supervisor.
  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Provide assistance with mailings and other projects as call volume permits.

Qualifications and Skills

  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
  • Ability to handle a high volume "call center" environment: work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately.
  • Ability to demonstrate quality customer service.
  • Knowledge of modern office equipment and procedures.
  • Previous EMR experience (specifically, ModMed EMA) preferred.
  • Strong verbal and written communication skills
  • Attentiveness to detail
  • Background and Drug screen required

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Birmingham, AL 35244: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Medical Call Center: 1 year (Preferred)
  • Multi-line phone systems: 1 year (Preferred)
  • ModMed/EMA: 1 year (Preferred)

Work Location: In person

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