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Inbound Call Center Jobs in Alabama (NOW HIRING)

Alphabe Insight

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

BrandNest

Call Center Representative

Birmingham, AL

$17 - $27/hr

Handle inbound and outbound calls in a professional and timely manner. * Provide accurate ... Contribute to a positive and team-oriented call center environment. What We Offer * Paid training ...

New

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

New

Alabama Pain Physicians

Call Center Operator

Vestavia, AL · On-site

$18/hr

Position Summary The Call Center Operator is responsible for handling inbound and outbound calls, scheduling appointments, and serving as the first point of contact for patients. This is a full-time, ...

Signius

Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Part-Time Call Center AgentCompany: Signius l Location: Mobile, AL (In-Office)Pay: $17-$20/hr l ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

... inbound inquiries. The Call Center Manager is responsible for all interactions escalated beyond the AI platform's capabilities, including complex customer service issues, complaints, partner concerns ...

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Inbound Call Center information

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How much do inbound call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound call center in Alabama is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.54 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Alabama?

The most popular types of Inbound Call Center jobs in Alabama are:

What are popular job titles related to Inbound Call Center jobs in Alabama?

For Inbound Call Center jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Alabama look for?

The top searched job categories for Inbound Call Center jobs in Alabama are:

What cities in Alabama are hiring for Inbound Call Center jobs?

Cities in Alabama with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $32,676 per year, or $15.7 per hour.

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE!

PangeaTwo

Birmingham, AL • On-site

$18/hr

Other

Posted 11 days ago

Job description

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE!

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE! $18 an hour Birmingham, AL Our partner in Birmingham is searching for several Medical Call Center Representatives to provide exceptional personalized service to their customers when calling for assistance. This role is expected to provide high-quality customer care and to strive for excellent customer service. Medical Call Center Representatives are expected to provide resolution of customers' inquiry upon first contact to ensure customers experience high satisfaction. If you are looking for a great opportunity with one of the best companies in the state that offers a hybrid home-office schedule, please apply now! Responsibilities:

  • Take incoming calls from customers regarding questions about eligibility, benefits and claims.
  • Respond to inbound customer calls in a professional manner, addressing customer issues and assuring that company standards are met.
  • Research and resolve a wide variety of customer questions and issues.
  • Achieve individual performance goals targeted by the company.
  • Listen to customers and probe for clarification to meet customers' needs.
  • Ensure information communicated to the customer is timely and accurate using proper grammar and articulation.
  • Utilize multiple systems to research necessary information to resolve the customers' questions or issues.
  • Work well independently and as part of a team to achieve goals in an atmosphere committed to quality service.
  • Responds to an average of 60 to 100 calls per day in an inbound call center environment.
  • Accurately and promptly document all calls in system.

Qualifications:

  • Experience in a customer contact position requiring problem solving highly preferred.
  • Experience in a position requiring the ability to understand and interpret complex oral and written directions preferred.
  • Experience in a position requiring the ability to multi-task.
  • Experience in a position requiring computer and typing skills required.
  • Experience researching information using online reference materials preferred.
  • Experience with medical terminology, ICD-9, and/or CPT coding is desirable.
  • Experience in a corporate or office environment preferred.
  • Excellent communication skills.
  • The ability to think quickly on your feet.
  • Not easily flustered or frustrated.

Apply