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Inbound Call Center Jobs in Alabama (NOW HIRING)

SportsMed

CALL CENTER AGENT

Huntsville, AL · On-site

$14.25 - $18.75/hr

Answer high-volume inbound calls in a courteous and timely manner * Schedule, reschedule, and cancel appointments using the Practice EMR * Provide accurate information regarding the services offered

New

SportsMed, Inc.

CALL CENTER AGENT

Huntsville, AL · On-site

$13.75 - $18.25/hr

Answer high-volume inbound calls in a courteous and timely manner * Schedule, reschedule, and cancel appointments using the Practice EMR * Provide accurate information regarding the services offered

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center RepresentativeLocation: Mobile, AL (In-Office) l Pay: $17-$20/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt Signius, we pride ...

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How much do inbound call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound call center in Alabama is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.54 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Alabama?

The most popular types of Inbound Call Center jobs in Alabama are:

What are popular job titles related to Inbound Call Center jobs in Alabama?

For Inbound Call Center jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Alabama look for?

The top searched job categories for Inbound Call Center jobs in Alabama are:

What cities in Alabama are hiring for Inbound Call Center jobs?

Cities in Alabama with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $32,676 per year, or $15.7 per hour.

Bilingual Call Center Representative

Christ Health Center

Center Point, AL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times.
Supervisory Responsibilities
None
Major Duties & Responsibilities: Job Skills
  • Answers incoming calls
  • Checks and follow ups on voicemail messages
  • Maintains and updates patient demographics
  • Schedules patient appointments
  • Assists with patient registration and patient Check-out as needed
  • May also assist with other related clerical duties and other miscellaneous duties as deemed necessary
Schedule: Monday-Friday, 7:45 AM- 5:00 PM
Required Skills/abilities
  • Excellent verbal communication and telephone skills
  • Ability to read and interpret documents
  • Effective interpersonal skills including active listening
  • Typing and Data Entry Experience
  • Strong organizational skills and detail oriented
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Bi-Lingual in Spanish is required.
Requirements
Qualification, Education, Experience
  • Requires High School Diploma or equivalent
  • 1-2 years in administrative experience
Physical/Mental Demands
  • Work requires the ability to lift objects weighing up to 20 pounds
  • Work requires ability to carry objects weighing up to 20 pounds.
  • Work requires ability to sit +/- 90% of the time.
  • Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
  • Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
  • Work requires proofreading and checking documents for accuracy.
  • Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
  • OSHA personal exposure risk category I & II
  • Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
Reasoning Ability
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.
Cultural Expectations
  • Understands Christ Health Center Mission Statement and Values
  • Consistently displays Christ Health Center's Mission on a daily basis
  • Treats patients, visitors and co-workers with love and respect

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

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