ZipRecruiter

Log In

1

Inbound Call Center From Home Jobs in Alabama (NOW HIRING)

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$45K - $49K/yr

Job Summary We are seeking a motivated and sales-focused Call Center Representative to connect with prospective and existing customers, identify their needs, and promote relevant products and ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

BrandNest

Call Center Representative

Birmingham, AL

$17 - $27/hr

Handle inbound and outbound calls in a professional and timely manner. * Provide accurate ... Contribute to a positive and team-oriented call center environment. What We Offer * Paid training ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

... high-volume inbound inquiries. The Call Center Manager is responsible for all interactions ... Home Donation Pickup Resolution * Manage escalated donor concerns related to home donation pickups ...

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

next page

Showing results 1-20

All JobsInbound Call Center JobsInbound Call Center From Home JobsInbound Call Center From Home Jobs in Alabama

Inbound Call Center From Home information

What is an inbound call center from home?

An Inbound Call Center From Home job involves handling incoming calls from customers, clients, or patients while working remotely. Employees respond to inquiries, resolve issues, process orders, or provide support, all from their home office using a computer and phone system. These positions require strong communication skills, reliable internet, and the ability to work independently. Many companies provide training and necessary equipment for remote call center agents. This role is popular for its flexibility and the ability to work from anywhere with a stable internet connection.

What are the key skills and qualifications needed to thrive as an inbound call center from home representative?

To excel as an Inbound Call Center From Home Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is often required. Outstanding patience, resilience, and self-motivation are crucial soft skills for managing customer concerns and working independently. These qualities enable representatives to deliver effective customer service, resolve issues efficiently, and maintain high satisfaction rates in a remote environment.

What are some common challenges faced when working as an inbound call center agent from home, and how can they be managed?

Working as an inbound call center agent from home often presents challenges such as maintaining focus in a home environment, managing back-to-back calls without on-site support, and ensuring reliable technology. To manage these, it's important to set up a dedicated workspace, establish clear boundaries with household members, and become proficient with the company's communication and troubleshooting tools. Regular check-ins with supervisors and participation in virtual team meetings can help maintain a sense of connection and support.

What is the difference between Inbound Call Center From Home vs Customer Service Representative From Home?

AspectInbound Call Center From HomeCustomer Service Representative From Home
Primary RoleHandle inbound calls, assist customers, process ordersAssist customers, resolve issues, provide product info
Required SkillsCommunication, problem-solving, computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentHome-based, call center software, quiet spaceHome-based, computer, phone, flexible setup
Common EmployersCall centers, BPO companies, retailRetail, tech companies, service providers

Both roles involve remote customer interaction, requiring strong communication skills and a home office setup. The main difference is that Inbound Call Center From Home primarily handles inbound calls for order processing or support, while Customer Service Representative From Home may also include outbound calls and broader customer engagement. Both jobs are suitable for those seeking remote work in customer service industries.

What are the most commonly searched types of Inbound Call Center jobs in Alabama?

The most popular types of Inbound Call Center jobs in Alabama are:

What are popular job titles related to Inbound Call Center From Home jobs in Alabama?

For Inbound Call Center From Home jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center From Home jobs in Alabama look for?

The top searched job categories for Inbound Call Center From Home jobs in Alabama are:

What cities in Alabama are hiring for Inbound Call Center From Home jobs?

Cities in Alabama with the most Inbound Call Center From Home job openings:

Inbound Call Center From Home jobs near you
Infographic showing various Inbound Call Center From Home job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Hybrid job distribution.

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE!

Birmingham, AL • On-site

PangeaTwo
Recruiting and Staffing Services • 201 - 500 employees
Learn more about PangeaTwoexternal

$18/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE!

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE! $18 an hour Birmingham, AL Our partner in Birmingham is searching for several Medical Call Center Representatives to provide exceptional personalized service to their customers when calling for assistance. This role is expected to provide high-quality customer care and to strive for excellent customer service. Medical Call Center Representatives are expected to provide resolution of customers' inquiry upon first contact to ensure customers experience high satisfaction. If you are looking for a great opportunity with one of the best companies in the state that offers a hybrid home-office schedule, please apply now! Responsibilities:

  • Take incoming calls from customers regarding questions about eligibility, benefits and claims.
  • Respond to inbound customer calls in a professional manner, addressing customer issues and assuring that company standards are met.
  • Research and resolve a wide variety of customer questions and issues.
  • Achieve individual performance goals targeted by the company.
  • Listen to customers and probe for clarification to meet customers' needs.
  • Ensure information communicated to the customer is timely and accurate using proper grammar and articulation.
  • Utilize multiple systems to research necessary information to resolve the customers' questions or issues.
  • Work well independently and as part of a team to achieve goals in an atmosphere committed to quality service.
  • Responds to an average of 60 to 100 calls per day in an inbound call center environment.
  • Accurately and promptly document all calls in system.

Qualifications:

  • Experience in a customer contact position requiring problem solving highly preferred.
  • Experience in a position requiring the ability to understand and interpret complex oral and written directions preferred.
  • Experience in a position requiring the ability to multi-task.
  • Experience in a position requiring computer and typing skills required.
  • Experience researching information using online reference materials preferred.
  • Experience with medical terminology, ICD-9, and/or CPT coding is desirable.
  • Experience in a corporate or office environment preferred.
  • Excellent communication skills.
  • The ability to think quickly on your feet.
  • Not easily flustered or frustrated.

Apply