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InfoCision

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Remote Entry Level Supervisor

Remote Entry Level Supervisor

InfoCision - Work at Home

Columbus, OH • Remote

$30K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

You would assist in managing the day-to-day operations of a virtual workspace and work directly with agents to improve program results. You would be responsible for daily workspace operations, communications, coaching and development of agents. Below are just a few of the things that you would be doing each day:

  • Monitoring calls and coaching/developing team members to achieve desired performance and KPIs
  • Engaging with our AI quality tools to drive good behaviors
  • Assisting in the administration of discipline, pre-disciplinary conversations, and documenting all the foregoing
  • Developing meaningful relationships with your agents, which will result in increased engagement and retention, while driving program success

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

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