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Medical Call Center Representative Jobs in Florida

Bath Concepts

Call Center Representative

Jacksonville, FL · On-site

$14.75 - $18.50/hr

Call Center Representative With more than 25 years of experience, One & Done Bath Solutions is one of the fastest-growing brands in the acrylic bath remodeling industry. We provide custom bath ...

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Medical Call Center Representative information

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How much do medical call center representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for medical call center representative in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What is the role of a medical call center representative?

A medical call center representative handles inbound and outbound calls for healthcare organizations, providing patient support, appointment scheduling, and information about medical services. They must have good communication skills, knowledge of medical terminology, and often use electronic health record systems to document interactions.

What are popular job titles related to Medical Call Center Representative jobs in Florida?

For Medical Call Center Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Representative jobs in Florida look for?

The top searched job categories for Medical Call Center Representative jobs in Florida are:

What cities in Florida are hiring for Medical Call Center Representative jobs?

Cities in Florida with the most Medical Call Center Representative job openings:

Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in Florida as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Medical Call Center Representative

Jacksonville, FL

Pareto Population Health Management Practice
See more jobs at Pareto Population Health Management Practiceexternal

$16 - $18/hr

Full-time

Posted 2 days ago

New

Job description


Pareto Clinic is hiring a Medical Call Center Representative / Front Desk Support for our growing family medicine practice in Jacksonville, Florida.This role is for someone who genuinely enjoys talking to people, smiles through the phone, communicates clearly, learns quickly, and can provide excellent patient service in a busy healthcare setting.The right person must be pleasant, professional, dependable, intelligent, and able to stay calm while managing calls, scheduling needs, patient questions, and front desk responsibilities.


What This Role Looks Like

You will be one of the first voices patients hear when they contact our practice. You will help patients schedule appointments, confirm information, navigate next steps, and feel cared for from the first interaction.

This is a fast-paced role that requires strong phone skills, attention to detail, patience, and the ability to follow scheduling rules and office workflows.


Key Responsibilities

  • Answer incoming phone calls professionally and pleasantly.
  • Schedule new and established patient appointments according to practice guidelines.
  • Confirm and update patient demographics, insurance information, and contact information.
  • Assist with appointment reminders, confirmations, cancellations, and rescheduling.
  • Route messages to the appropriate clinical, referral, billing, or administrative team member.
  • Help patients understand basic scheduling instructions and next steps.
  • Support front desk check-in and check-out when needed.
  • Document calls, messages, and patient communication accurately.
  • Use computer systems while speaking with patients.
  • Follow HIPAA and confidentiality requirements.
  • Maintain a calm, kind, and professional tone, even when patients are frustrated or confused.

What We Are Looking For

We are looking for someone who genuinely likes people and enjoys being on the phone. The ideal candidate is warm, organized, coachable, quick to learn, and able to multitask without becoming overwhelmed.

Medical office experience is preferred, but we are also open to someone with strong call center, customer service, scheduling, or front desk experience who can learn healthcare workflows quickly.


Required Qualifications

  • Strong phone and customer service skills.
  • Clear, professional communication.
  • Ability to smile through the phone and create a positive patient experience.
  • Comfortable working on a computer while speaking with patients.
  • Ability to follow scripts, scheduling rules, and office workflows.
  • Dependable attendance and punctuality.
  • Ability to stay calm and respectful with upset or confused patients.
  • Willingness to learn medical office systems and healthcare processes.

Preferred Experience

  • Medical front desk experience.
  • Healthcare call center experience.
  • Appointment scheduling experience.
  • Insurance verification experience.
  • AthenaOne, Weave, or other medical office software experience.
  • 100 + calls
  • Experience working in primary care, family medicine, pediatrics, or women’s health.

This Role Is a Good Fit For Someone Who

  • Enjoys being on the phone.
  • Has a pleasant and professional voice.
  • Can multitask while staying accurate.
  • Likes helping people.
  • Learns quickly.
  • Can follow a process.
  • Wants to grow in a healthcare setting.

This Role Is Not a Good Fit For Someone Who

  • Does not enjoy phone work.
  • Gets frustrated easily with patients.
  • Does not like structure or scripts.
  • Struggles with multitasking.
  • Has poor attendance or frequent tardiness.
  • Does not want to work in a busy medical office.

About Pareto Clinic

Pareto Clinic is a growing family medicine practice in Jacksonville, Florida. We care for children, adults, women, families, and seniors. Our team focuses on access, prevention, chronic disease management, care coordination, and quality outcomes.

We are a passionate and admittedly “a little nerdy” group of clinicians and administrators working to rebuild healthcare as it should be. We value kindness, professionalism, reliability, teamwork, accountability, learning, and follow-through.


Schedule

Full-time schedule available. Specific hours will be discussed during the interview.


Work Location


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