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Patient Support Representative Jobs in Florida (NOW HIRING)

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Patient Support Representative information

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How much do patient support representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient support representative in Florida is $14.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $16.15 per hour, depending on experience, location, and employer.

What is a patient support representative?

A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.

What are the key skills and qualifications needed to thrive as a patient support representative, and why are they important?

To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.

What are some common challenges faced by patient support representatives and how are they typically addressed?

Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.

What is the difference between Patient Support Representative vs Medical Office Assistant?

AspectPatient Support RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationAdministrative tasks, patient check-in, record management
Employer & Industry UsageHospitals, clinics, healthcare providersMedical practices, outpatient clinics

While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are popular job titles related to Patient Support Representative jobs in Florida?

For Patient Support Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Patient Support Representative jobs in Florida look for?

The top searched job categories for Patient Support Representative jobs in Florida are:

What cities in Florida are hiring for Patient Support Representative jobs?

Cities in Florida with the most Patient Support Representative job openings:

What are popular job titles related to Patient Support Representative jobs in FL?

For Patient Support Representative jobs in FL, the most frequently searched job titles are:

Patient Support Representative jobs near you
Infographic showing various Patient Support Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $30,577 per year, or $14.7 per hour.

Sr. Patient Support Services Representative

Care Tria

Lakeland, FL • On-site

$15 - $17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Eagle Pharmacy Customer Support Representative

This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls and placing outgoing calls to patients and physicians as assigned, while providing support, mentoring, and floor guidance to Patient Support Services Representatives. Individuals in this position serve as an escalation point of contact for patients calling to enroll in Eagle Pharmacy programs, placing orders/refills, checking on the status of an order, and inquiring about program offerings. Problem solving skills are essential.

Key Responsibilities
  • Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations
  • Assists staff with their questions and problems
  • Able to clearly identify problem, analyze situation and rectify patient's concerns using established procedures
  • Handle difficult people and problems by resolving matters in an effective and timely manner
  • Provide floor support
  • Monitoring queues to ensure timely completion
  • Assist with one-on-one training with new representatives as needed
  • Complete History Reports
  • Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations
  • Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, and written and oral communication with pharmacy staff to ensure completion of prescription orders
  • Compile and maintain reporting requirements as requested by the business
  • Accurately complete other tasks as assigned by management
  • Daily assignments may fluctuate and include any combination of the tasks

    • The above duties are meant to be representative of the position and not all-inclusive.

Minimum Job Requirements
  • This position requires a high school diploma or equivalent. Having post high school or specialized training is a plus.
  • Candidates should have six months of call center experience and six months of administrative duties experience.
  • Candidates with pharmacy or medical experience are desired.
  • Candidates must be proficient with Microsoft Word, Excel and Outlook.
Knowledge, Skills & Abilities
  • Positive attitude with excellent customer service mindset, working in a way that demonstrates a commitment to incredible service
  • Ability to handle multiple activities or interruptions at once
  • Ability to perform repetitious work accurately
  • Ability to type 50 words per minute
  • Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management
  • Work independently with little supervision and meet daily deadlines
  • Able to work under pressure; ability to multi-task; strong attention to detail; strong desire to resolve problems
  • Creative problem solver and effective at conflict resolution
  • Computer proficiency to navigate required databases and operate in required software packages
  • Excellent communication skills, both written and oral
  • Strong interpersonal skills
  • Interested in working with people with a strong desire to resolve problems
  • Ability to work flexible hours as needed
  • Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift
Physical Demands
  • Work location: Remote, hybrid, or onsite depending on program assignment and geographic location.
  • Primarily sedentary role with prolonged periods of sitting.
  • Extensive manual dexterity required: keyboarding, mouse operation, and phone use throughout the workday.
  • Frequently reaching, handling, and feeling with hands and arms.
  • Occasional stooping, kneeling, and crouching.
  • Occasional lifting, carrying, or moving of items up to 25 pounds.
  • Sufficient vision to review screen details, system data, documentation, and workflow outputs.
  • Constant use of phone for communication

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $15.00 - 17.00 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer.

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