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Medical Customer Service Representative Jobs (NOW HIRING)

Biolife LLC

Medical Customer Service Rep

Davenport, IA · On-site

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly ...

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Ultimate LLC

Medical Customer Service

Farmington, CT · On-site

$18 - $22.75/hr

Ultimate Staffing is actively seeking a dedicated Medical Customer Service professional to join their client's team in Hartford County Connecticut. This role involves engaging with patients and ...

AmeriVet

Lead Customer Service Representative

Berkeley, CA · On-site

$26 - $36/hr

The Lead CSR will collaborate closely with the medical and management teams to ensure smooth day-to-day workflow and optimal client satisfaction. Key Responsibilities Team Leadership and Front Desk ...

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How much do medical customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.
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Who are the top companies hiring for Medical Customer Service Representative jobs? The top employers for Medical Customer Service Representative jobs are:
What states have the most Medical Customer Service Representative jobs? States with the most job openings for Medical Customer Service Representative jobs include:
What are popular job titles related to Medical Customer Service Representative jobs? For Medical Customer Service Representative jobs, the most frequently searched job titles are:
Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Customer Service Representative

Addison Group

Tulsa, OK • On-site

$18/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Job Title: Medical Customer Service Representative

Location: Tulsa, OK

Industry: Healthcare / Patient Financial Services

Pay: $18 per hour

Benefits: This position is eligible for medical, dental, vision, life insurance and 401k.

About Our Client:

Addison Group is partnering with a healthcare organization seeking compassionate and customer-focused Medical Customer Service Representative to assist patients with Medicaid eligibility, enrollment, and renewal processes. This is a great opportunity for someone who enjoys helping others, is comfortable on the phone, and wants to make a meaningful impact by connecting patients with healthcare coverage.

Job Description:

The Medical Customer Service Representative will assist patients through the Medicaid enrollment and renewal process by handling inbound and outbound calls, verifying eligibility information, and guiding patients through application requirements. This role combines customer service, healthcare knowledge, and administrative support in a fast-paced environment.

Key Responsibilities:

  • Assist patients with new Medicaid applications, renewals, and re-enrollment.
  • Conduct outbound calls to patients regarding enrollment status and upcoming Medicaid expirations.
  • Respond to inbound calls from patients with questions about Medicaid eligibility and enrollment.
  • Verify and update patient demographic and financial information, including household size, income, citizenship status, and date of birth.
  • Assist patients with resetting Medicaid account information and navigating enrollment issues.
  • Accurately document all patient interactions within the EMR system.
  • Educate patients on available Medicaid benefits and encourage eligible individuals to complete the enrollment process.
  • Coordinate with Medicaid representatives and patients to help resolve enrollment issues.
  • Maintain accurate records while providing exceptional customer service.

Requirements:

  • Recent healthcare customer service, receptionist, patient access, insurance verification, Medicaid enrollment, or patient financial services experience required.
  • Comfortable handling a high volume of inbound and outbound phone calls.
  •  Understanding of health insurance, Medicaid, insurance verification, or authorizations.
  • Experience working with EMR systems and entering patient information accurately.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to multitask while maintaining accuracy and professionalism.
  • Comfortable discussing sensitive financial and personal information with patients.

Additional Details:

  • Schedule: Monday–Friday, 8:00 AM – 5:00 PM
  • Work Model: Fully onsite
  • Environment: Patient financial services/call center with occasional patient interaction
  • Start Date: ASAP

Perks

  • Monday–Friday schedule with no weekends
  • Opportunity to make a positive impact by helping patients obtain healthcare coverage
  • Supportive team environment
  • Excellent opportunity to grow within healthcare administration and patient financial services
  • Gain valuable experience with Medicaid enrollment, eligibility, and patient advocacy

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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