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Medical Customer Service Representative Jobs (NOW HIRING)

Takeda

Medical Customer Service

Waterloo, IA

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Takeda

Medical Customer Service

Dubuque, IA

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Takeda

Medical Customer Service

Glendale, AZ · On-site

$17/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training . Work for a company that's trusted in the Pacifica community. We invest in your professional development.

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Medical Customer Service Representative information

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How much do medical customer service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Customer Service Representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by Medical Customer Service Representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, processing claims, scheduling appointments, and providing information about medical services. They typically work in healthcare settings and need strong communication skills and knowledge of medical terminology and billing systems.

What Does a Medical Customer Service Representative Do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a Medical Customer Service Representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What is the highest paid customer service job?

In customer service roles, senior positions such as customer service managers, account managers, or specialized roles like technical support managers tend to have the highest salaries. In the medical field, a Medical Customer Service Representative typically earns less than managerial or specialized healthcare support roles, which can reach higher compensation levels with experience and certifications.

How to become a healthcare customer service representative?

To become a medical customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, computer proficiency, and knowledge of medical terminology; some employers may prefer or require certification in healthcare customer service or related areas. On-the-job training is common, and familiarity with electronic health records (EHR) systems can be beneficial.

What jobs pay 4000 a week without a degree?

A Medical Customer Service Representative typically earns less than $4,000 weekly, but some high-paying roles in sales, real estate, or skilled trades can reach or exceed that amount without a degree. These jobs often require strong communication skills, experience, or certifications and may involve commission or performance-based pay structures.
More about Medical Customer Service Representative jobs
What cities are hiring for Medical Customer Service Representative jobs? Cities with the most Medical Customer Service Representative job openings:
Who are the top companies hiring for Medical Customer Service Representative jobs? The top employers for Medical Customer Service Representative jobs are:
What states have the most Medical Customer Service Representative jobs? States with the most job openings for Medical Customer Service Representative jobs include:
What are popular job titles related to Medical Customer Service Representative jobs? For Medical Customer Service Representative jobs, the most frequently searched job titles are:
Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.
Medical Customer Service Rep

Medical Customer Service Rep

Healthcare Support Staffing

Longwood, FL

$14.50 - $18.25/hr

Full-time

Posted 29 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description
  • This person will take patient calls when they need additional or new products. They will answer questions, order supplies and call the doctors office to verify that the patient can have these supplies. If there are any issues/questions they will follow up and work with the provider, insurance and patient to resolve. They work hand in hand with the sales reps one the sale has been made. If someone has ever upsold during their career as a CSR that is a plus.
Qualifications

2 years of Medical customer service rep experience

Understanding of Medicare and Commercial insurance

Able to verify insurance

Ability to adapt to a constantly changing environment

Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy

Must have EMR skillset

Strong attention to detail, multi-tasking, communication, and organizational skills are essential

Demonstrated ability to accurately perform data entry and pay close attention to detail


Additional Information
Hours for this Position:
Monday-Friday 8:00am am-5:00pm  

Minimum Education/Licensures/Qualifications:

2 years of Medical customer service rep experience

Understanding of Medicare and Commercial insurance

Able to verify insurance

Ability to adapt to a constantly changing environment

Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy

Must have EMR skillset

Strong attention to detail, multi-tasking, communication, and organizational skills are essential

Demonstrated ability to accurately perform data entry and pay close attention to detail


Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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