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Medical Customer Service Representative Jobs (NOW HIRING)

Currance

Medical Customer Service Rep

$15 - $20/hr

Job Overview The customer service representative serves as the frontline liaison between healthcare ... medical services and policies. * Process patient billing inquiries, explain charges, insurance ...

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Currance Inc

Medical Customer Service Rep

Irvine, CA · On-site

$15 - $20/hr

Job Overview The customer service representative serves as the frontline liaison between healthcare ... medical services and policies. * Process patient billing inquiries, explain charges, insurance ...

Takeda Pharmaceuticals

Medical Customer Service

$17.25 - $21.50/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly ...

Biolife LLC

Medical Customer Service

Green Bay, WI · On-site

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

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Medical Customer Service Representative information

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How much do medical customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.
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Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Customer Service Representative

System One

Tulsa, OK • On-site

$17 - $20/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Medical Customer Service Representative

Tulsa, OK | $17–$20/hr | Full-Time | Contract | Monday–Friday| 8 am to 5 pm

Looking for a rewarding customer service career in healthcare? System One is hiring a Medical Customer Service Representative for a growing Tulsa healthcare organization!

What You'll Do

  • Assist customers by phone with questions and account inquiries
  • Update customer information
  • Maintain accurate records
  • Provide exceptional customer service in a fast-paced environment

What We're Looking For

  • Customer service experience required (medical experience is a plus!)
  • Strong communication and computer skills
  • Detail-oriented with a positive, team-first attitude

Why Apply? Competitive pay: $17–$20/hour Monday–Friday schedule Contract opportunity Stable healthcare environment

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #208-Rowland Tulsa

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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