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Medical Customer Service Representative Jobs (NOW HIRING)

Takeda

Medical Customer Service

Dubuque, IA · On-site

$16/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Med-South

Customer Service Representative

Sylacauga, AL · On-site

$13 - $17.75/hr

The Customer Service Representative (CSR) is responsible for processing orders for DME or supplies ... Demonstrates knowledge of the Company's medical services and durable medical equipment by matching ...

Advanced Medical

Customer Service Representative

Irvine, CA

$17.25 - $23.25/hr

About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer ...

LHH US

Medical Call Center

Phoenix, AZ

$18 - $23/hr

Medical Customer Service Representative (Healthcare Call Center) - Arizona Pay: $18-$23/hour (DOE) Location: Arizona (Onsite or Hybrid depending on client need) Schedule: Full-time About the ...

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How much do medical customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Customer Service Representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by Medical Customer Service Representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.

What Does a Medical Customer Service Representative Do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What are the highest paying customer service roles?

Medical Customer Service Representatives typically earn competitive salaries, especially in specialized healthcare settings or with advanced certifications. Higher pay is often associated with roles that require medical knowledge, bilingual skills, or experience in healthcare administration, with some positions reaching six-figure incomes for senior or managerial roles.

What does a Medical Customer Service Representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What jobs pay 2000 a day?

Medical Customer Service Representatives typically do not earn $2,000 a day; their salaries are usually hourly or annual. High-paying roles in healthcare, such as specialized surgeons or anesthesiologists, can reach or exceed this level, but these require advanced training and certifications. Most jobs paying $2,000 daily are in executive, consulting, or specialized medical fields with significant experience and credentials.

How to become a medical customer service representative?

To become a medical customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, computer proficiency, and knowledge of medical terminology; some employers may prefer prior experience in healthcare or customer service. Certification is not usually required but can enhance job prospects.

What do healthcare customer service representatives do?

Healthcare customer service representatives assist patients and healthcare providers by answering questions, scheduling appointments, processing insurance claims, and providing information about medical services. They often use electronic health record systems and require good communication and problem-solving skills. Their role helps ensure smooth communication between patients and healthcare facilities.
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What states have the most Medical Customer Service Representative jobs? States with the most job openings for Medical Customer Service Representative jobs include:
What are popular job titles related to Medical Customer Service Representative jobs? For Medical Customer Service Representative jobs, the most frequently searched job titles are:
Medical Customer Service Representative jobs near you

Medical Customer Service Representative (Onsite) Waco

Meduit

Waco, TX

$15 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Meduit rating

7.1

Company rating: 7.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

About Us: 

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. 

About the Role: 

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title: Medical Customer Service Representative 
Interviews & Start Date: Interviewing now for 06/22/2026 start date 
Schedule: 9:30 AM to 6PM CST Monday - Friday
Location: Onsite - 5045 Franklin Ave Waco, TX 76710

Paid Training: 3 weeks 

Compensation: $15 per hour base plus incentives and quarterly performance-based increases after training
 
Key Responsibilities: 

Helping patients understand financial responsibility in a helpful and non-threatening manner

Taking inbound and making outbound calls to patients regarding outstanding balances

Meeting or exceeding established metric goals

Following established procedures to resolve patient account balances:

Identifying consumer payment plans

Utilizing call scripts provided

Setting up consumer payments over the phone

Documenting all conversations electronically on company and/or client systems

Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable

Providing information to Client Services as needed

Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills & Competencies: 

Compassion

Communication

Problem-solving

Teamwork

Time management and sound decision-making skills

Required Qualifications: 

1 year of previous call center experience (In-office or Remote)

High School Diploma/GED

Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Preferred Qualifications: 

Experience in a fast-paced environment

Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA

Experience with medical billing/claims processing

Experience providing excellent customer service in a variety of situations, including those that escalate

Employment eligibility: 

Candidates must be legally authorized to work in the United States at the time of hire

The company does not provide employment visa sponsorship for this position

As a condition of employment, a pre-employment background check will be conducted

 

What We Offer: 

Comprehensive paid training 

Medical, dental, and vision insurance 

HSA and FSA available 

401(k) with company match 

Paid Wellness Time and Holidays 

Employer paid life insurance and long-term disability 

Internal growth opportunities 

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

#LI-Onsite

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