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Medical Customer Service Representative Jobs in Michigan

J & B Medical

CSR - Medical Documentation

Wixom, MI · On-site

$17/hr

The Customer Service Representative - Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders ...

J&B Medical

CSR - Medical Documentation

Wixom, MI · On-site

$17/hr

The Customer Service Representative - Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders ...

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

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All JobsMedical Customer Service Representative JobsMedical Customer Service Representative Jobs in Michigan

Medical Customer Service Representative information

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How much do medical customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for medical customer service representative in Michigan is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.60 per hour, depending on experience, location, and employer.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.
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What are popular job titles related to Medical Customer Service Representative jobs in MI?

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Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,207 per year, or $16 per hour.

Customer Service Representative- Medical

Western Wayne Family Health Centers

Taylor, MI • On-site

$14.75 - $20.25/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative- Medical

Western Wayne Taylor - Taylor, MI 48180

Overview

Position Type Full Time Job Shift Day Education Level High School Category Customer Service

Description

Purpose:

  • The Customer Service Representative (CSR) is responsible for a variety of office tasks necessary to provide medical services at WWFHC. These tasks include, but are not limited to: appointment scheduling, patient intake, fee calculation and collection, electronic and manual filing, accurate chart preparation and updating, maintaining and balancing a cash drawer, insurance enrollment and verification, applying appropriate codes, checking out patients, answering phone calls, and other duties as assigned by supervisor.

PART I: ESSENTIAL POSITION FUNCTION AND DUTIES

  1. Required to be in their assigned work area at all times except for designated breaks or lunch.
  2. Welcomes and greets guests in a timely fashion and notifies the appropriate staff of the guest's request.
  3. Welcomes and greets patients, completes the check-in and intake process in a timely matter.
  4. Must monitor lobby area a minimum of every 30 minutes to ensure all visitors have been served.
  5. Answer telephone calls in a timely and professional manner and complete the caller's request and if unable to do so, find someone who is able to do so.
  6. Answer patient questions and address complaints, and when necessary request supervisory or management support.
  7. Daily and constant monitoring that all providers' schedules meet required protocols. Correct errors as needed.
  8. Schedule and/or reschedule all appointments in conjunction with approved protocol for calls and walk-ins.
  9. Make patient calls for range of purposes, including but not limited to confirmation of appointment, no-show appointment, change of insurance status, and reminder calls.
  10. Register new patients with thorough and complete entries of all demographic, insurance/income assessment information.

PART II: CLINIC WIDE RESPONSIBILITIES

Customer Relations:

  1. Treats guests, patients, physicians, and other employees with care, courtesy, and respect.
  2. Responds quickly and appropriately to customer request.
  3. Looks for and suggests ways to better meet customer needs.
  4. Answers clinic communications systems promptly and with courtesy and respect.

Teamwork:

  1. Works cooperatively within own department and other areas.
  2. Willingly accepts additional responsibility – tries to make others job easier.
  3. Responds quickly to request for assistance.
  4. Required to work closely with patients and associates.
  5. Interacts with other departments on problem issues.
  6. Accepts feedback from patients, visitors, clinic employees, physicians and general public.

Communications:

  1. Keeps appropriate people informed.
  2. Speaks and writes clearly, concisely, and appropriately for need.
  3. Listens carefully.
  4. Communicates tactfully.
  5. Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty.

Self –Management:

  1. Presents a positive image of Western Wayne Family Health Center at all times.
  2. Carries out assignments with little need for direction.
  3. Timeliness.
  4. Maintains confidentiality.
  5. Provides proper notification of absence and tardiness.
  6. Works weekends and shifts when necessary.
Qualifications

PART III: EDUCATION, EXPERIENCE

  1. High School Diploma or equivalent.
  2. One (1) year experience in a clinic or medical office, preferred.
  3. One (1) year experience working with an electronic medical record system, preferred.

PART IV: KNOWLEDGE, SKILLS AND ABILITIES

  1. Knowledge of general medical language and procedures.
  2. Knowledge of multiple insurance plans and government programs.
  3. Experience with widely used computer software i.e., Microsoft Office, Outlook and healthcare software.
  4. Skilled at providing excellent and focused customer service.
  5. Capable of working in a complex work environment, without requiring constant supervision.
  6. Ability to maintain confidentiality at all times and maintain organizationally appropriate relationships.
  7. Knowledge of organization policies and procedures.
  8. Skilled in exercising initiative, appropriate judgment, problem-solving and decision making.
  9. Skilled in developing and maintaining effective relationships with patients and customers.

Benefits:

  • Medical
  • Dental
  • Vision
  • STD
  • LTD
  • Flexible Spending Account
  • 403B
  • Lifestyle and quality of life uniqueness (M-F)
  • Practice focuses on delivery of quality care (Federally Qualified Health Centers)
  • Competitive Compensation Package

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