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Medical Customer Service Representative Jobs in Michigan

Emterra Environmental USA

Customer Service Rep

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representative Emterra Environmental USA Corp is a leading provider of integrated ... Medical, dental, and vision benefits. 401K plan. Responsibilities: Serves customers by resolving ...

Adecco

Customer Service Rep

Fremont, MI · On-site

$17.17/hr

Adecco is currently assisting a local Customer in their search for a Consumer Service Rep in ... Pay Details: $17.17 per hour Benefit offerings available for our associates include medical, dental ...

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted ... Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

Airgas offers a full benefits package designed to support your whole life, including Medical ... The CSR promotes long-term customer relationships and provides excellent customer service through ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

Airgas offers a full benefits package designed to support your whole life, including Medical ... The CSR promotes long-term customer relationships and provides excellent customer service through ...

Airliquidehr

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

Airgas offers a full benefits package designed to support your whole life, including Medical ... The CSR promotes long-term customer relationships and provides excellent customer service through ...

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All JobsMedical Customer Service Representative JobsMedical Customer Service Representative Jobs in Michigan

Medical Customer Service Representative information

See Michigan salary details

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How much do medical customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for medical customer service representative in Michigan is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.60 per hour, depending on experience, location, and employer.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.
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What are popular job titles related to Medical Customer Service Representative jobs in MI?

For Medical Customer Service Representative jobs in MI, the most frequently searched job titles are:

Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,207 per year, or $16 per hour.

Customer Service Representative

GreenStone Farm Credit Services ACA

Ann Arbor, MI • On-site

$150/day

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative

At GreenStone Farm Credit Services, we're seeking a dedicated and customer-focused Customer Service Representative to be the cornerstone of our exceptional service for all customer segments. This role stands as a vital pillar within our team, directly contributing to our excellent customer service and branch operations. As a Customer Service Representative at our organization, you'll have the opportunity to make a significant impact by fostering customer relationships and collaborating closely with our dedicated association staff.

Get to know GreenStone Our $16 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

What can we offer you? GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company. GreenStone has an outstanding Total Rewards package, which includes, but is not limited to: 15 vacation days, 12 sick days, and 12 paid holidays per year 401(k) plan – up to a 9% employer contribution/match Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc. $150/year Logo Wear allowance $400/year Wellness Subsidy/Reimbursement & wellness programs $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement Yearly bonus/incentive opportunity available to all benefit eligible employees

Day in the life of a Customer Service Representative Providing excellent internal and external customer service will be at the core of your daily interactions. This role will consist of daily customer interactions, answering incoming calls, receipting payments, disbursing funds, providing administrative assistance to our mortgage loan processing and loan documentation process. From collecting, coordinating, and uploading documentation to facilitating loan closings to ensure accuracy and customer satisfaction. You'll be involved in tasks ranging from data entry, loan servicing, maintaining branch operations and supply ordering.

What Experience can you Bring? HS Diploma or Equivalent 2 + years customer service or office experience required. Banking experience preferred.

What sets you Apart? Communication Expert: Excellent verbal and written communication skills to maintain relationships and provide status updates. Detail-Oriented: Strong attention to detail to accurately enter and verify data. Problem Solver: Ability to resolve issues efficiently and effectively. Multitasking Pro: Skilled in managing multiple tasks and priorities.

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.

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