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Customer Service Representative Healthcare Jobs (NOW HIRING)

Techlink Systems

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Healthcare Customer Service Representative (JRA2026)

Pleasanton, CA · On-site

$28 - $30/hr

Technician I, Remote Care Location (On-site, Remote, or Hybrid?): Pleasanton, CA (Onsite) Contract ... customer service skills. * Bachelor's preferred. * Candidates should be prepared to be 100% onsite.

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Customer Service Representative Healthcare information

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How much do customer service representative healthcare jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service representative healthcare in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Service Representative roles in healthcare typically do not pay $4,000 per week without advanced experience or specialized certifications. High-paying jobs in this field usually require relevant healthcare certifications, extensive experience, or advanced education. Most roles offering such high weekly pay are in specialized medical fields, management, or sales, often requiring specific skills or licenses.

What is the highest paid customer service job?

In the healthcare sector, senior customer service roles such as Healthcare Customer Service Managers or Patient Services Directors tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require extensive experience, strong communication skills, and knowledge of healthcare policies and systems.

What does a Customer Service Representative in healthcare do?

A Customer Service Representative in healthcare assists patients, providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, insurance benefits, billing, and claims. They act as a communication bridge between patients and healthcare providers, helping to ensure a positive experience. Their responsibilities often include scheduling appointments, explaining medical coverage, and handling complaints or concerns related to healthcare services.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, resolving issues, and managing appointments related to healthcare services. They often use specialized software and need good communication skills to handle sensitive health information and ensure patient satisfaction.

What is the difference between Customer Service Representative Healthcare vs Medical Assistant?

AspectCustomer Service Representative HealthcareMedical Assistant
CredentialsHigh school diploma; some roles may require certification in customer serviceHigh school diploma; certification or diploma from accredited medical assisting program
Work EnvironmentCall centers, hospitals, clinics, healthcare officesClinics, hospitals, outpatient facilities, administrative and clinical tasks
Employer & Industry UsageHealth insurance companies, healthcare providers, hospitalsMedical offices, clinics, hospitals, outpatient centers
Common Search & ComparisonCustomer Service Representative Healthcare vs Medical Assistant

The main difference is that Customer Service Representatives Healthcare focus on patient communication, billing, and support via phone or online, while Medical Assistants perform clinical and administrative tasks directly with patients. Both roles are essential in healthcare settings but serve different functions.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they be managed effectively?

Healthcare Customer Service Representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance policies, and managing high-stress situations with empathy. To manage these effectively, strong communication skills and a thorough understanding of healthcare regulations (like HIPAA) are essential. Many organizations provide ongoing training and support networks to help representatives stay up-to-date and manage stress, fostering a collaborative environment where team members can share best practices.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems or customer management software is often preferred. Some positions may require certification or training in healthcare billing or privacy regulations like HIPAA.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Healthcare, and why are they important?

To thrive as a Customer Service Representative in Healthcare, you need knowledge of medical terminology, insurance processes, and excellent communication skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and call center platforms is typically required. Compassion, patience, and problem-solving abilities help you effectively address patient concerns and collaborate with healthcare teams. These skills ensure accurate information delivery, high patient satisfaction, and efficient resolution of complex inquiries in a sensitive industry.
More about Customer Service Representative Healthcare jobs
What cities are hiring for Customer Service Representative Healthcare jobs? Cities with the most Customer Service Representative Healthcare job openings:
What states have the most Customer Service Representative Healthcare jobs? States with the most job openings for Customer Service Representative Healthcare jobs include:
What job categories do people searching Customer Service Representative Healthcare jobs look for? The top searched job categories for Customer Service Representative Healthcare jobs are:
Customer Service Representative Healthcare jobs near you
Infographic showing various Customer Service Representative Healthcare job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 78% Full Time, 9% Part Time, 1% Temporary, and 9% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.
Customer Care Representative (Healthcare)

Customer Care Representative (Healthcare)

Identified Talent Solutions

Irvine, CA • On-site

$20 - $25/hr

Other

Posted 18 days ago

Job description

Job Title: Customer Care Representative (Healthcare)
Location: Irvine, CA (Onsite)
Company Overview: Exciting opportunity to join a customer-centric and forward-thinking healthcare services company in Irvine, CA, delivering top-notch healthcare services with a strong emphasis on exceptional customer care. We are dedicated to making a positive impact in people's lives and are seeking passionate individuals to join our team.
Role Overview: We are looking for a dynamic team member to fill the role of Customer Care Representative (contract). As a Customer Care Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an outstanding customer experience.
Key Responsibilities:

  • Professionally handle incoming calls, addressing customer inquiries and requests in a timely and courteous manner.
  • Provide accurate information about our products, services, and promotions to assist customers with their needs.
  • Assist customers with order placement, tracking, cancellations, and returns following established procedures.
  • Effectively resolve customer complaints and escalate complex issues to the appropriate department when needed.
  • Educate customers about company policies and procedures to ensure compliance and satisfaction.
  • Maintain detailed records of customer interactions and transactions in our database.
  • Meet or exceed performance targets for call quality and customer satisfaction.
  • Collaborate with team members to identify opportunities for process improvement.
Qualifications:
  • High school diploma or equivalent required; additional customer service training preferred.
  • 3+ years customer service or call center experience is a plus but not required.
  • Excellent verbal and written communication skills with a professional phone manner.
  • Strong problem-solving abilities and empathy towards customers.
  • Ability to multitask and prioritize tasks effectively.
  • Basic computer skills and familiarity with call center software preferred.
  • Flexibility to work various shifts including evenings, weekends, and holidays.

Equal Opportunity Employer: We value diversity and are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Join our team and be part of our commitment to delivering exceptional customer care!
Hourly Pay Range: $20-25 per hour.
This Customer Care Representative position is based onsite in the Irvine office.

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