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How much do customer service representative healthcare jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service representative healthcare in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What does a Customer Service Representative in healthcare do?

A Customer Service Representative in healthcare assists patients, providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, insurance benefits, billing, and claims. They act as a communication bridge between patients and healthcare providers, helping to ensure a positive experience. Their responsibilities often include scheduling appointments, explaining medical coverage, and handling complaints or concerns related to healthcare services.

What is the difference between Customer Service Representative Healthcare vs Medical Assistant?

AspectCustomer Service Representative HealthcareMedical Assistant
CredentialsHigh school diploma; some roles may require certification in customer serviceHigh school diploma; certification or diploma from accredited medical assisting program
Work EnvironmentCall centers, hospitals, clinics, healthcare officesClinics, hospitals, outpatient facilities, administrative and clinical tasks
Employer & Industry UsageHealth insurance companies, healthcare providers, hospitalsMedical offices, clinics, hospitals, outpatient centers
Common Search & ComparisonCustomer Service Representative Healthcare vs Medical Assistant

The main difference is that Customer Service Representatives Healthcare focus on patient communication, billing, and support via phone or online, while Medical Assistants perform clinical and administrative tasks directly with patients. Both roles are essential in healthcare settings but serve different functions.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they be managed effectively?

Healthcare Customer Service Representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance policies, and managing high-stress situations with empathy. To manage these effectively, strong communication skills and a thorough understanding of healthcare regulations (like HIPAA) are essential. Many organizations provide ongoing training and support networks to help representatives stay up-to-date and manage stress, fostering a collaborative environment where team members can share best practices.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Healthcare, and why are they important?

To thrive as a Customer Service Representative in Healthcare, you need knowledge of medical terminology, insurance processes, and excellent communication skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and call center platforms is typically required. Compassion, patience, and problem-solving abilities help you effectively address patient concerns and collaborate with healthcare teams. These skills ensure accurate information delivery, high patient satisfaction, and efficient resolution of complex inquiries in a sensitive industry.
More about Customer Service Representative Healthcare jobs
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What states have the most Customer Service Representative Healthcare jobs? States with the most job openings for Customer Service Representative Healthcare jobs include:
What job categories do people searching Customer Service Representative Healthcare jobs look for? The top searched job categories for Customer Service Representative Healthcare jobs are:
Customer Service Representative Healthcare jobs near you
Customer Service Representative Healthcare Products

Customer Service Representative Healthcare Products

Atlantic Healthcare Products

West Palm Beach, FL

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Location: West Palm Beach, FL
Company: Atlantic Healthcare Products
Job Type: Full-Time/Part-Time
Competitive Pay with Commissions available

About Us:

Atlantic Healthcare Products is a leading provider of high-quality healthcare products and medical supplies. We are committed to enhancing the quality of life for our customers by offering a wide range of products tailored to their specific needs. Our dedicated team strives to provide exceptional service and expert support to ensure that every customer feels valued and informed.

Position Overview:

We are seeking a motivated and compassionate Customer Service Representative to join our team. The ideal candidate will have strong communication skills, a passion for helping others, and a thorough understanding of healthcare products and medical supplies. As a key member of our team, you will assist customers with their inquiries, provide product recommendations, and ensure a positive shopping experience both in-store and online.

Key Responsibilities:

  • Greet customers warmly and assist them with their questions and needs in a friendly and professional manner.
  • Provide detailed information about our products and services, including usage, benefits, and care instructions.
  • Process customer orders, returns, and exchanges efficiently while maintaining accurate records.
  • Handle customer complaints and inquiries professionally, striving to resolve issues to ensure customer satisfaction.
  • Maintain knowledge of current products, services, and promotions to effectively assist customers.
  • Collaborate with team members to optimize inventory management and ensure products are well stocked.
  • Assist with the training of new staff on customer service protocols and product knowledge.
  • Perform administrative tasks, such as data entry, filing, and maintaining customer databases.
  • Ensure compliance with all safety and health regulations in the store environment.
  • Engage with customers through various channels, including phone, email, and online chat, to provide support and information.

Qualifications:

  • High school diploma or equivalent; additional education or certifications in healthcare, medical assisting, or customer service is a plus.
  • Proven experience in a customer service role, preferably in a retail or healthcare environment.
  • Strong communication skills, both verbal and written, with a focus on clarity and empathy.
  • Basic knowledge of healthcare products, medical supplies, and their applications is highly desirable.
  • Proficiency in using point-of-sale systems, computer software, and online communication tools.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong problem-solving skills and the ability to handle difficult situations with professionalism and courtesy.
  • A passion for helping others and a commitment to providing exceptional customer service.

Full-Time Benefits:

  • Health, life with optional dental, vision insurance, and Gym Reimbursement
  • Retirement savings plan
  • Employee discounts on products
  • Opportunities for professional growth and development

How to Apply:

If the position sounds like you, please submit your application. We look forward to hearing from you!

Apply