ZipRecruiter

Log In

1

Customer Service Representative Healthcare Jobs (NOW HIRING)

Innovativ Pharma

Customer Service Representative

Lakeland, FL · On-site

$14.25 - $19.25/hr

Customer Service Representative Innovativ Pharma, Inc. is searching for a passionate and customer ... This position offers a unique opportunity to contribute to the lives of healthcare professionals ...

Credit Solutions LLC

Customer Service Representative

$16.50 - $22.25/hr

If you have experience in healthcare billing and finance and want a career where you can actually make a difference , apply today! Customer Service Representatives enjoy a competitive wage plus ...

next page

Showing results 1-20

All JobsCustomer Service Representative Healthcare Jobs

Customer Service Representative Healthcare information

See salary details

$12

$18

$25

How much do customer service representative healthcare jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service representative healthcare in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Service Representative roles in healthcare typically do not pay $4,000 per week without advanced experience or specialized certifications. High-paying jobs in this field usually require relevant healthcare certifications, extensive experience, or advanced education. Most roles offering such high weekly pay are in specialized medical fields, management, or sales, often requiring specific skills or licenses.

What is the highest paid customer service job?

In the healthcare sector, senior customer service roles such as Healthcare Customer Service Managers or Patient Services Directors tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require extensive experience, strong communication skills, and knowledge of healthcare policies and systems.

What does a Customer Service Representative in healthcare do?

A Customer Service Representative in healthcare assists patients, providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, insurance benefits, billing, and claims. They act as a communication bridge between patients and healthcare providers, helping to ensure a positive experience. Their responsibilities often include scheduling appointments, explaining medical coverage, and handling complaints or concerns related to healthcare services.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, resolving issues, and managing appointments related to healthcare services. They often use specialized software and need good communication skills to handle sensitive health information and ensure patient satisfaction.

What is the difference between Customer Service Representative Healthcare vs Medical Assistant?

AspectCustomer Service Representative HealthcareMedical Assistant
CredentialsHigh school diploma; some roles may require certification in customer serviceHigh school diploma; certification or diploma from accredited medical assisting program
Work EnvironmentCall centers, hospitals, clinics, healthcare officesClinics, hospitals, outpatient facilities, administrative and clinical tasks
Employer & Industry UsageHealth insurance companies, healthcare providers, hospitalsMedical offices, clinics, hospitals, outpatient centers
Common Search & ComparisonCustomer Service Representative Healthcare vs Medical Assistant

The main difference is that Customer Service Representatives Healthcare focus on patient communication, billing, and support via phone or online, while Medical Assistants perform clinical and administrative tasks directly with patients. Both roles are essential in healthcare settings but serve different functions.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they be managed effectively?

Healthcare Customer Service Representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance policies, and managing high-stress situations with empathy. To manage these effectively, strong communication skills and a thorough understanding of healthcare regulations (like HIPAA) are essential. Many organizations provide ongoing training and support networks to help representatives stay up-to-date and manage stress, fostering a collaborative environment where team members can share best practices.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems or customer management software is often preferred. Some positions may require certification or training in healthcare billing or privacy regulations like HIPAA.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Healthcare, and why are they important?

To thrive as a Customer Service Representative in Healthcare, you need knowledge of medical terminology, insurance processes, and excellent communication skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and call center platforms is typically required. Compassion, patience, and problem-solving abilities help you effectively address patient concerns and collaborate with healthcare teams. These skills ensure accurate information delivery, high patient satisfaction, and efficient resolution of complex inquiries in a sensitive industry.
More about Customer Service Representative Healthcare jobs
What cities are hiring for Customer Service Representative Healthcare jobs? Cities with the most Customer Service Representative Healthcare job openings:
What states have the most Customer Service Representative Healthcare jobs? States with the most job openings for Customer Service Representative Healthcare jobs include:
What job categories do people searching Customer Service Representative Healthcare jobs look for? The top searched job categories for Customer Service Representative Healthcare jobs are:
Customer Service Representative Healthcare jobs near you
Infographic showing various Customer Service Representative Healthcare job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 78% Full Time, 9% Part Time, 1% Temporary, and 9% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Customer Service Representative

Innovativ Pharma

Lakeland, FL • On-site

$14.25 - $19.25/hr

Other

Posted 11 days ago

Job description

Customer Service Representative

Innovativ Pharma, Inc. is searching for a passionate and customer-oriented Customer Service Representative to join our dynamic team. Recognized for our commitment to delivering innovative pharmaceuticals that improve patient care, we aim to ensure that healthcare professionals and patients receive the support and information they need to navigate our products effectively. The Customer Service Representative plays a pivotal role in maintaining our high customer satisfaction standards by providing reliable and timely assistance to our clients. This position offers a unique opportunity to contribute to the lives of healthcare professionals and patients by addressing inquiries, resolving issues, and providing product information. If you have a genuine desire to help others and are eager to be part of a forward-thinking company dedicated to innovation and quality, we encourage you to apply.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide comprehensive information about products, services, and policies to ensure customers have a clear understanding of our offerings.
  • Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
  • Maintain accurate records of customer interactions and transactions in our database.
  • Collaborate with internal teams to escalate unresolved issues and deliver exceptional service.
  • Assist in training new customer service representatives and sharing best practices.
  • Stay updated with product knowledge and industry trends to better assist customers.

Apply