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How much do customer service representative healthcare jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service representative healthcare in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What does a customer service representative in healthcare do?

A Customer Service Representative in healthcare assists patients, providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, insurance benefits, billing, and claims. They act as a communication bridge between patients and healthcare providers, helping to ensure a positive experience. Their responsibilities often include scheduling appointments, explaining medical coverage, and handling complaints or concerns related to healthcare services.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, resolving issues, and managing appointments related to healthcare services. They often use specialized software and need good communication skills to handle sensitive health information efficiently.

What is the difference between Customer Service Representative Healthcare vs Medical Assistant?

AspectCustomer Service Representative HealthcareMedical Assistant
CredentialsHigh school diploma; some roles may require certification in customer serviceHigh school diploma; certification or diploma from accredited medical assisting program
Work EnvironmentCall centers, hospitals, clinics, healthcare officesClinics, hospitals, outpatient facilities, administrative and clinical tasks
Employer & Industry UsageHealth insurance companies, healthcare providers, hospitalsMedical offices, clinics, hospitals, outpatient centers
Common Search & ComparisonCustomer Service Representative Healthcare vs Medical Assistant

The main difference is that Customer Service Representatives Healthcare focus on patient communication, billing, and support via phone or online, while Medical Assistants perform clinical and administrative tasks directly with patients. Both roles are essential in healthcare settings but serve different functions.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

Healthcare Customer Service Representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance policies, and managing high-stress situations with empathy. To manage these effectively, strong communication skills and a thorough understanding of healthcare regulations (like HIPAA) are essential. Many organizations provide ongoing training and support networks to help representatives stay up-to-date and manage stress, fostering a collaborative environment where team members can share best practices.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings, along with familiarity with medical terminology and customer management software, can improve job prospects. Some employers may also require certification in healthcare customer service or related areas.

What are the key skills and qualifications needed to thrive as a customer service representative in healthcare?

To thrive as a Customer Service Representative in Healthcare, you need knowledge of medical terminology, insurance processes, and excellent communication skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and call center platforms is typically required. Compassion, patience, and problem-solving abilities help you effectively address patient concerns and collaborate with healthcare teams. These skills ensure accurate information delivery, high patient satisfaction, and efficient resolution of complex inquiries in a sensitive industry.
More about Customer Service Representative Healthcare jobs
What cities are hiring for Customer Service Representative Healthcare jobs? Cities with the most Customer Service Representative Healthcare job openings:
What states have the most Customer Service Representative Healthcare jobs? States with the most job openings for Customer Service Representative Healthcare jobs include:
What job categories do people searching Customer Service Representative Healthcare jobs look for? The top searched job categories for Customer Service Representative Healthcare jobs are:
Customer Service Representative Healthcare jobs near you
Infographic showing various Customer Service Representative Healthcare job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Remote Customer Service Representative - Healthcare

NexRep

Jacksonville, NC • On-site

$15/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Remote Healthcare Customer Service Opportunity

If you’re someone who thrives in structured, high-volume environments and enjoys providing support behind the scenes to help patients access the care they need, this opportunity is built for you. As a Customer Service Representative, you’ll play a critical role in supporting healthcare processes by ensuring necessary approvals are obtained efficiently and accurately.

This is an ideal fit for detail-oriented professionals who are comfortable with repetitive tasks, value consistency, and can maintain speed without sacrificing quality.

Please Note: This is a 1099 Independent Contractor opportunity.

What You’ll Be Doing

  • Reviewing case documents and identifying missing or incomplete information needed for authorization
  • Making outbound calls to medical providers or other stakeholders to gather required details
  • Answering inbound calls, handling questions, and assisting with customer requests
  • Accurately documenting all interactions and outcomes to create a clear path for next steps
  • Updating and submitting authorization requests in accordance with established procedures
  • Tracking the progress of requests and ensuring timely follow-up to keep cases moving forward 

About You

This opportunity is well-suited for individuals who:

  • Are comfortable in fast-paced, production-driven remote environments
  • Enjoy routine, process-oriented projects and can stay focused on repetitive tasks
  • Have clear, professional written and verbal communication skills
  • Ask the right questions to uncover missing or unclear information
  • Have strong attention to detail, and understand how errors or missed steps can impact patient care

Your Home Office Environment

To be a Customer Service Representative, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:

  • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
  • A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
  • 16GB of RAM
  • 250GB of hard drive space
  • An Intel i3 9th Gen Processor or newer
  • Up-to-date antivirus software
  • Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • A USB noise-cancelling headset
  • A smartphone for multi-factor authentication
  • A webcam for your Certification experience

Where NexRep Contracts

NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.

Hours of Operation

As an independent contractor, you’ll have the flexibility to manage your own schedule within the client’s hours of operation, which are Monday through Friday from 9:00 AM to 5:00 PM ET. 

Please note that our third-party client requires that independent contractors service at least 20 hours per week. If you’d prefer to service fewer than 20 hours per week as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.

Pay & Perks

Customer Service Representatives invoice at a rate of $15 per hour.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:

  • Access to program experts who are available to meet with you upon request
  • Free certification to provide you with the information you need to be successful as a Customer Service Representative. Certification runs for 10 days, Monday-Friday from 9am-5pm ET. 
    • Supported Production, which occurs after certification, runs for one week.
  • The opportunity to earn a $450 certification incentive upon successful completion of Supported Production 

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as banking services, legal support, technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

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