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How much do cigna customer service jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for cigna customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

How much does Cigna pay employees?

Cigna customer service representatives typically earn an average hourly wage of around $16 to $20, which can vary based on experience, location, and specific role. Salaries for full-time positions generally range from approximately $30,000 to $45,000 annually. Compensation may also include benefits such as health insurance and retirement plans.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

Why is Cigna laying people off?

Cigna Customer Service roles may experience layoffs due to organizational restructuring, changes in business priorities, or economic factors affecting the healthcare industry. Such layoffs are typically part of broader company adjustments to improve efficiency or adapt to market conditions.

Is Cigna remote work?

Cigna customer service roles often offer remote work options, especially for call center and support positions. These jobs typically require a computer, internet connection, and sometimes specific certifications or training, with schedules that may be flexible or fixed depending on the role.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer service directors, account managers, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.
More about Cigna Customer Service jobs
What cities are hiring for Cigna Customer Service jobs? Cities with the most Cigna Customer Service job openings:
What states have the most Cigna Customer Service jobs? States with the most job openings for Cigna Customer Service jobs include:
What job categories do people searching Cigna Customer Service jobs look for? The top searched job categories for Cigna Customer Service jobs are:
Cigna Customer Service jobs near you
Account Executive - Cigna Pharmacy (Houston) - Cigna - Remote

Account Executive - Cigna Pharmacy (Houston) - Cigna - Remote

Cigna

Austin, TX • Remote

Full-time

Posted 8 days ago

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

42nd of 875 rated healthcare providers

Job description

SUMMARY:

Within Cigna Pharmacy Management, the Pharmacy Account Executive acts as the primary expert on pharmacy benefits for Cigna Pharmacy clients in the market segment of clients with up to 3,000 employees. The designated book of business is in the South Texas (primarily Houston) market.

The Pharmacy Account Executive position involves building and maintaining working relationships with internal stakeholders, clients, brokers, and consultants. The role supports Medical Sales teams through client retention and growth strategies for Cigna Pharmacy Management and provides expertise in implementation, reporting, and daily service operations.

RESPONSIBILITIES:

  • Manage and support client persistency for a designated book of business in the South Texas (primarily Houston) market.

  • Serve as the pharmacy subject matter expert (SME) for the Medical Sales organization, providing ongoing education and advancing pharmacy knowledge through training initiatives.

  • Participate in client engagements to review performance metrics and present a comprehensive suite of pharmacy management solutions aligned to reducing total healthcare costs.

  • Identify and drive opportunities to enhance pharmacy earnings contributions through strong client relationships and strategic collaboration with Medical Sales partners.

  • Partner cross-functionally with Medical Sales, underwriting, and key stakeholders to support pricing, renewal strategies, and competitive positioning to retain and grow business.

  • Coordinate external messaging related to pharmacy programs, collaborating with operational and support teams to ensure alignment.

  • Lead or support client and broker meetings, including service issue resolution discussions and acting as an escalation point for pharmacy-related concerns.

  • Participate in finalist presentations for new and existing business opportunities as needed.

  • Analyze pharmacy utilization trends to provide consultative recommendations and address client follow-up questions.

  • Build a deep understanding of client needs, goals, and objectives to deliver tailored solutions.

  • Provide pricing, audit, and contract support to clients and internal partners.

  • Interpret and communicate pharmacy coverage policies in collaboration with clinical partners.

  • Perform additional duties as needed to support client satisfaction and business objectives.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

  • Bachelor's degree preferred

  • 5 years or more of Pharmacy Benefit Management (PBM) / consulting experience supporting client expectations

  • Experience with consultative client management methodologies

  • Proven ability to manage a renewal independently with minimal supervision

  • Ability to navigate and leverage the broader organization to better support clients

  • A self-motivated individual displaying ownership, flexibility, accountability and responsibility

  • Operational understanding and competence with the PBM business model

  • Understanding the financial and pricing strategy of PBM

  • Excellent verbal and writing communication skills

  • Excellent presentation skills in group settings

  • Technical skills using all Microsoft programs

  • Residence in the Houston, TX area

  • Ability to travel up to 20% of the time depending on candidate's location with little or no advance notice

COMPETENCIES:

  • Customer focus

  • Organizational agility

  • Network building

  • Verbal & written communication skills

  • Presentation skills

  • Financial acumen

  • Negotiation skills

  • Executive presence


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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