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Cigna Customer Service Jobs (NOW HIRING)

Cigna

$15.50 - $21/hr

The Cigna Group is a global Health Service company dedicated to helping people improve their health ... The Call Center Customer Service Representative represents the company, and our people make all the ...

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How much do cigna customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for cigna customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

How much does Cigna pay employees?

Cigna customer service representatives typically earn an average hourly wage of around $16 to $20, which can vary based on experience, location, and specific role. Salaries for full-time positions generally range from approximately $30,000 to $50,000 annually. Compensation may also include benefits such as health insurance and retirement plans.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

Does Cigna offer remote jobs?

Cigna Customer Service roles often offer remote work options, especially for positions involving phone support and online communication. These jobs typically require strong communication skills, computer proficiency, and sometimes specific certifications, with many roles allowing for flexible or fully remote schedules.

Is Cigna a good company to work for remotely?

Cigna Customer Service roles can be performed remotely, with many positions offering flexible schedules and the ability to work from home. The company provides training and requires strong communication skills, making remote work feasible for qualified candidates. Employee reviews indicate generally positive experiences with remote work arrangements at Cigna.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer service directors, account managers, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex customer accounts.
More about Cigna Customer Service jobs
What cities are hiring for Cigna Customer Service jobs? Cities with the most Cigna Customer Service job openings:
What states have the most Cigna Customer Service jobs? States with the most job openings for Cigna Customer Service jobs include:
What job categories do people searching Cigna Customer Service jobs look for? The top searched job categories for Cigna Customer Service jobs are:
Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 28% Full Time, 2% Part Time, 23% Contract, 35% Nights, and 2% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Service Representative - Express Scripts - Remote

Customer Service Representative - Express Scripts - Remote

Cigna

Remote

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

39th of 885 rated healthcare providers

Job description

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.

An average of 70-80 calls are expected daily.

Take calls back-to-back while toggling through several applications on multiple screens.

Attend 100% of trainings, and the first 90 days of employment.

Regular and predictable attendance.

Resolve customer complaints through independent problem-solving skills and one-call resolution.

Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

QUALIFICATIONS

High School diploma or equivalent

1 year of call center experience is required

A dedicated workspace with no distractions is required

Intermediate proficiency in Microsoft Outlook

Strong organization skills, written, and verbal communication skills

Ability to remain calm and helpful even when dealing with difficult situations

Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Computer literacy and ability to manage multiple applications simultaneously.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.


This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.


About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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