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Cigna Customer Service Jobs (NOW HIRING)

Cigna

$15.50 - $21/hr

SUMMARY The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service ...

Cigna

Customer Service Representative - Accredo - Remote

$16.50 - $22.25/hr

As a Customer Service Call Center Representative, you'll play a vital role in assisting patients ... At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your ...

Cigna

Dedicated Client Service Partner

Orlando, FL · On-site

$15 - $20.25/hr

Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

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How much do cigna customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for cigna customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and typically complete a phone or virtual interview. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of selection.
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Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Dedicated Client Service Partner, Cigna Healthcare - Hybrid, FL

Cigna

Brooksville, FL • Hybrid

$32K - $45K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

40th of 894 rated healthcare providers

Job description

As a Dedicated Client Service Partner, you will serve as an extension of the Cigna Account Management team, providing onsite support, benefits education, and issue resolution for employees, HR partners, and client leadership. Through relationship building, advocacy, and problem-solving, you will enhance employee experience and drive client satisfaction. This hybrid role is based in Brooksville, FL, with local travel.

What you'll do:

  • Serve as the primary onsite liaison between Cigna and the client, providing personalized support to employees and HR partners on benefits, healthcare, pharmacy, and wellness programs.
  • Resolve complex issues related to claims, eligibility, authorizations, appeals, denials, and incentives by partnering with internal teams to drive timely resolution.
  • Educate employees on health and wellness benefits through presentations, workshops, orientations, open enrollment, health fairs, and targeted communications.
  • Promote programs that enhance employee wellbeing, engagement, and healthcare literacy.
  • Build trusted relationships with client leaders, HR teams, and key stakeholders.
  • Identify trends, share employee insights, and collaborate across operational, clinical, and service teams to improve program performance and client satisfaction.

What you'll need to do the job:

  • High School diploma/GED required; associate or bachelor's degree preferred.
  • 3+ years of experience in healthcare, health insurance, pharmacy, PBM, benefits administration, customer service, or claims support, required
  • Strong customer service, relationship-building, analytical, and problem-solving skills, with the ability to independently manage multiple priorities in a fast-paced environment, required
  • Knowledge of medical, pharmacy, wellness, or benefits administration programs, required
  • Experience in client-facing healthcare, account management, or benefits consulting roles, highly preferred
  • Excellent verbal, written, and presentation skills, including the ability to facilitate webinars, presentations, and employee education sessions, required
  • Demonstrated success supporting employee wellness and engagement initiatives, highly preferred
  • Proficiency with Microsoft Office Suite and virtual meeting platforms (Teams, Webex, or similar), required
  • Ability to work a hybrid schedule with up to 20% local travel, required
  • Additional background check, required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What Cigna Healthcare employees say

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

Social media

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