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How much do cigna customer service jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for cigna customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

How much does Cigna pay employees?

Cigna customer service representatives typically earn an average hourly wage of around $16 to $20, which can vary based on experience, location, and specific role. Salaries for full-time positions generally range from approximately $30,000 to $45,000 annually. Compensation may also include benefits such as health insurance and retirement plans.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

Why is Cigna laying people off?

Cigna Customer Service roles may experience layoffs due to organizational restructuring, changes in business priorities, or economic factors affecting the healthcare industry. Such layoffs are typically part of broader company adjustments to improve efficiency or adapt to market conditions.

Is Cigna remote work?

Cigna customer service roles often offer remote work options, especially for call center and support positions. These jobs typically require a computer, internet connection, and sometimes specific certifications or training, with schedules that may be flexible or fixed depending on the role.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer service directors, account managers, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.
More about Cigna Customer Service jobs
What cities are hiring for Cigna Customer Service jobs? Cities with the most Cigna Customer Service job openings:
What states have the most Cigna Customer Service jobs? States with the most job openings for Cigna Customer Service jobs include:
What job categories do people searching Cigna Customer Service jobs look for? The top searched job categories for Cigna Customer Service jobs are:
Cigna Customer Service jobs near you
Provider Contracting Advisor - Cigna Healthcare - Charlotte, NC (Hybrid)

Provider Contracting Advisor - Cigna Healthcare - Charlotte, NC (Hybrid)

Cigna

Charlotte, NC • Hybrid

Full-time

Posted 20 days ago

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

42nd of 875 rated healthcare providers

Job description

Join Cigna Healthcare, a division of The Cigna Group, and help shape our provider network. As aProvider Contracting Advisor,you'llreport to the AVP,ProviderNetwork Management. In this individual contributor role,you'llassistin developing the strategic direction and management of day-to-day contracting and network management.

This is a hybrid role based in Charlotte, NC.

Responsibilities

  • Manage complex fee-for-service and value-based contracting and negotiations with large physician groups, ancillaries, and hospital systems.

  • Lead key market contracting strategy projects with responsibility for managing direct reports as assigned.

  • Build andmaintainstrong provider relationships to support network growth and value-based business opportunities.

  • Coordinate closely with matrix partners (i.e., Claims, Medical Management, Credentialing) to ensure aligned execution.

  • Develop strategic network positions,identifyvalue-oriented and risk-based opportunities, and contribute to alternative network initiatives and analytics.

  • Work to meet unit cost targets whilemaintainingan adequate, competitive provider network.

  • Design and manage initiatives to improve medicalcostand quality, offering consultative guidance informed by clinical informatics.

  • Prepare, review, and project thefinancial impactof large or complex provider contracts and alternative terms.

  • Create, implement, and ensure operational accuracy of HCP agreements through effective cross-functional collaboration.

  • Lead resolution of escalated provider issues and manage key provider relationships with deep knowledge of the local market landscape including contract loading and maintenance.

Required Qualifications

  • 3-5+years of healthcare provider contracting and negotiating experience involving complex physician groups and ancillaries

  • Background in managed care, healthcare, or health insurance, including commercial contracting

  • Proven leadership experience, including mentoring and guiding others

  • Strong provider relationship management skills and success developing long-term-partnerships

  • Knowledge of complex reimbursement methodologies, including incentive-based models (strongly preferred)

  • Deep understanding of hospital, managed care, and provider business models with the ability to influence sales and provider audiences

  • Exceptional presentation and communication skills, including the ability to build internal relationships in a fast-paced, matrixed organization

  • Customer-centric approach, strong interpersonal skills, and confidence in navigating change

  • Strong problem-solving, decision-making, negotiation, contract interpretation, and financial analysis skills

  • Proficiencyin Microsoft Office

Preferred Qualifications

  • Bachelor's degree in a related field (industry experience may substitute); MBA / MHA preferred


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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