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Customer Service Government Jobs (NOW HIRING)

Dane Street

Government Customer Service Representative

$16.50 - $22.25/hr

JOB SUMMARY The Customer Service Representative is responsible for the receipt of new cases and ensuring proper system drafting and setup. The CSR is also responsible for taking direction and ...

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Customer Service Government information

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How much do customer service government jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service government in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Government vs Customer Support Specialist?

AspectCustomer Service GovernmentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in public serviceHigh school diploma; certifications in customer service or related fields
Work EnvironmentGovernment offices, public service centersCorporate offices, call centers, or online support platforms
Employer & IndustryGovernment agencies, public sectorPrivate companies, various industries
Search & Comparison IntentUnderstanding roles within government customer serviceComparing customer support roles across industries

Customer Service Government roles focus on assisting the public within government agencies, often requiring knowledge of public policies. Customer Support Specialists work in private sectors, providing support for products or services. While both roles involve helping customers, the environment, employer, and specific responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Customer Service Government representative, and why are they important?

To thrive as a Customer Service Government representative, you need strong communication skills, problem-solving abilities, and a good understanding of government policies and procedures, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, case management software, and government databases is typically required. Patience, professionalism, and active listening help you effectively address public inquiries and resolve concerns. These skills and qualities are vital to ensure accurate information delivery, build public trust, and provide efficient service to citizens.

What are Customer Service Government jobs?

Customer Service Government jobs involve assisting citizens with inquiries, services, and support related to public programs and agencies. Employees in these roles may answer questions, resolve issues, process applications, and provide information about government services over the phone, online, or in person. These positions require strong communication skills, patience, and knowledge of relevant government policies and procedures. The goal is to ensure that the public receives accurate information and a positive experience when interacting with government agencies.

How does working in a government customer service role differ from similar positions in the private sector?

Government customer service roles often involve assisting citizens with a wide range of public programs and services, which can require navigating complex regulations and policies. Unlike some private sector positions, these roles may require a heightened focus on confidentiality, impartiality, and adherence to standardized procedures. Additionally, government customer service agents frequently collaborate with multiple departments to resolve inquiries, making teamwork and communication skills essential. Job seekers should be prepared for a structured environment and opportunities for advancement through civil service systems.
More about Customer Service Government jobs
What cities are hiring for Customer Service Government jobs? Cities with the most Customer Service Government job openings:
What states have the most Customer Service Government jobs? States with the most job openings for Customer Service Government jobs include:
What job categories do people searching Customer Service Government jobs look for? The top searched job categories for Customer Service Government jobs are:
Customer Service Government jobs near you
Infographic showing various Customer Service Government job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Contact Government Services LLC

Remote

$16.50 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Reply to calls and emails from the public.

  • Use a knowledge base and follow standard operating procedures to answer customer requests.

  • Document your communications in our database.

Job description

Customer Service Representative

Employment Type: Full Time, Entry Level

CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

  • Reply to calls and emails from the public.
  • Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
  • Document your communications in our database.

Qualifications:

  • Fully fluent in English and/or Spanish (both written and verbal)
  • High School diploma or General Educational Development (GED) certificate
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Apply