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Customer Service Government Jobs (NOW HIRING)

Business Integra

Customer Service Representative

Greenbelt, MD · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will serve as the first point of contact for federal government customers, providing support via phone, email, and live chat. You'll work closely with our ...

Manufacturing Inc

Customer Service Rep

Springfield, MA · On-site

$16 - $21.75/hr

Deliver exceptional support across government and commercial sectors via phone, ticketing, chat ... Proven customer service experience is highly desirable. * Strong ability to learn and effectively ...

EnerSys

Customer Service Manager

Largo, FL · On-site

S. government security regulations. Candidates for these positions should be a "U.S. Person" under ... The Customer Service Manager collaborates with Business Development, Sales, Program Management ...

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... Located in the heart of Brickell, our vision is to make the customer experience seamless through ...

RIVIDIUM

Customer Service Representative

Alexandria, VA · On-site

$17 - $23.25/hr

RiVidium Inc. is seeking a Customer Service Representative to serve as point of contact for ECC ... Knowledge of federal government rules, regulations, processes, and procedures. * Knowledge of HR ...

D2 Government Solutions

$16.50 - $22/hr

Fort Bragg, North Carolina Position Overview D2 Government Solutions is seeking Customer Service Window Specialists / Verifying Officials to support ID Card Services at Fort Bragg, North Carolina.

AEG Petroleum

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Customer Service Representative

Pampa, TX · On-site

$14 - $16/hr

Our commitment to customer service, reliability, and safety has set us apart serving the agriculture, oil field, industrial, fleet and government accounts throughout the tri state area and beyond.

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Customer Service Government information

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How much do customer service government jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer service government in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Government vs Customer Support Specialist?

AspectCustomer Service GovernmentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in public serviceHigh school diploma; certifications in customer service or related fields
Work EnvironmentGovernment offices, public service centersCorporate offices, call centers, or online support platforms
Employer & IndustryGovernment agencies, public sectorPrivate companies, various industries
Search & Comparison IntentUnderstanding roles within government customer serviceComparing customer support roles across industries

Customer Service Government roles focus on assisting the public within government agencies, often requiring knowledge of public policies. Customer Support Specialists work in private sectors, providing support for products or services. While both roles involve helping customers, the environment, employer, and specific responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Customer Service Government representative, and why are they important?

To thrive as a Customer Service Government representative, you need strong communication skills, problem-solving abilities, and a good understanding of government policies and procedures, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, case management software, and government databases is typically required. Patience, professionalism, and active listening help you effectively address public inquiries and resolve concerns. These skills and qualities are vital to ensure accurate information delivery, build public trust, and provide efficient service to citizens.

What are Customer Service Government jobs?

Customer Service Government jobs involve assisting citizens with inquiries, services, and support related to public programs and agencies. Employees in these roles may answer questions, resolve issues, process applications, and provide information about government services over the phone, online, or in person. These positions require strong communication skills, patience, and knowledge of relevant government policies and procedures. The goal is to ensure that the public receives accurate information and a positive experience when interacting with government agencies.

How does working in a government customer service role differ from similar positions in the private sector?

Government customer service roles often involve assisting citizens with a wide range of public programs and services, which can require navigating complex regulations and policies. Unlike some private sector positions, these roles may require a heightened focus on confidentiality, impartiality, and adherence to standardized procedures. Additionally, government customer service agents frequently collaborate with multiple departments to resolve inquiries, making teamwork and communication skills essential. Job seekers should be prepared for a structured environment and opportunities for advancement through civil service systems.
More about Customer Service Government jobs
What cities are hiring for Customer Service Government jobs? Cities with the most Customer Service Government job openings:
What states have the most Customer Service Government jobs? States with the most job openings for Customer Service Government jobs include:
Customer Service Government jobs near you
Infographic showing various Customer Service Government job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Connect Talent Solutions

Virginia Beach, VA

$15.25 - $20.75/hr

Full-time

Posted 26 days ago

Job description

Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities. 

Requirements Experience: 

Must have a minimum of three (3) years of work experience in a federal government environment providing help desk hardware and software support Bachelor of Computer Science, Information Systems or related field preferred. Five (5) years of equivalent work experience in-lieu of education will be considered. 

Your skills and experience could be mission critical for our team supporting the Federal Government and commercial clients in their missions to improve responsiveness to their customers. As a member of our diverse team, you’ll gain valuable career-enhancing experience.