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Chat Customer Service Representative Jobs (NOW HIRING)

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Respond to customer inquiries via phone, email, and chat in a professional and timely manner ... As a Customer Service Representative, you will respond to customer inquiries, provide product ...

TransCore

Customer Service Representative

Auburn, MA

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

CFS

Customer Service Representative

Akron, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Uniontown, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Akron, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.25 - $20.75/hr

Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis ... The Customer Service Representative will partner with our warehouse management and developers to ...

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis ... The Customer Service Representative will partner with our warehouse management and developers to ...

Elevating Solutions LLC

Customer Service Rep

Tampa, FL · Remote

$10 - $15/hr

In this role, you will be responsible for providing excellent customer service through phone, email, and chat support. As a CSR, you will: * Respond to customer inquiries and resolve issues promptly

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All JobsChat Customer Service Representative Jobs

Chat Customer Service Representative information

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How much do chat customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for chat customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Chat Customer Service Representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

What does a Chat Customer Service Representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a Chat Customer Service Representative, and why are they important?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.
More about Chat Customer Service Representative jobs
What cities are hiring for Chat Customer Service Representative jobs? Cities with the most Chat Customer Service Representative job openings:
What states have the most Chat Customer Service Representative jobs? States with the most job openings for Chat Customer Service Representative jobs include:
What job categories do people searching Chat Customer Service Representative jobs look for? The top searched job categories for Chat Customer Service Representative jobs are:
Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 7% Part Time, 1% Temporary, 36% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Chat Customer Support Representative - AT&T

Chat Customer Support Representative - AT&T

OneTouch Direct

Tampa, FL • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision

Re-posted just now

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

405th of 451 rated business services

Job description

Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.
We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.
Your Role Will Include:
  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements
  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits
  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

What OneTouch Direct employees say

Pay

Hours and flexibility

Workplace

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