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Chat Customer Service Representative Jobs (NOW HIRING)

BHIRED

Customer Service Rep

Lakewood, NJ

$20 - $25/hr

Customer Service Rep An e-commerce business is seeking a Customer Service Rep to manage customer ... Handling customer service inquiries via phone, email, or chat * Assisting customers with order ...

BHIRED

Customer Service Rep

Lakewood, NJ · On-site

$20 - $25/hr

Customer Service Rep An e-commerce business is seeking a Customer Service Rep to manage customer ... Handling customer service inquiries via phone, email, or chat * Assisting customers with order ...

Cord Company

Customer Service Rep

Manhattan, NY

$17.75 - $24/hr

Customer Service Representative We are looking for a dedicated Customer Service Representative to ... Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Community Veterinary Partners

CSR

Shenandoah, TX · On-site

$15.50 - $21/hr

CSR The Customer Service Representative (CSR) plays a pivotal role in ensuring customer ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Maintain ...

Community Veterinary Partners

CSR

Meredith, NH · On-site

$15.50 - $21.25/hr

Customer Service Representative The Customer Service Representative (CSR) plays a vital role in ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Maintain ...

Community Veterinary Partners

CSR

Meredith, NH · On-site

$15.50 - $21.25/hr

Customer Service Representative The Customer Service Representative (CSR) plays a vital role in ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Maintain ...

CFS

Customer Service Representative

Akron, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Akron, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Akron, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

New Franklin, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Uniontown, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Cuyahoga Falls, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Akron, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Cuyahoga Falls, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

CFS

Customer Service Representative

Akron, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

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All JobsChat Customer Service Representative Jobs

Chat Customer Service Representative information

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$9

$18

$26

How much do chat customer service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for chat customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Chat Customer Service Representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

What does a Chat Customer Service Representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a Chat Customer Service Representative, and why are they important?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.
More about Chat Customer Service Representative jobs
What cities are hiring for Chat Customer Service Representative jobs? Cities with the most Chat Customer Service Representative job openings:
What states have the most Chat Customer Service Representative jobs? States with the most job openings for Chat Customer Service Representative jobs include:
What job categories do people searching Chat Customer Service Representative jobs look for? The top searched job categories for Chat Customer Service Representative jobs are:
Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 75% Full Time, 18% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO

$15.25 - $20.75/hr

Other

Posted yesterday

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • Hybrid

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

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