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Chat Customer Service Representative Jobs in Toronto, ON

Aspire Lifestyles

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Remote Travel Customer Service Representative

Mississauga, ON · Remote

CA$22 - CA$26/hr

Position Title: Remote Travel Customer Service Representative (Bilingual) Location: Remote ... In this role, you will respond to inbound requests through phone, email, and chat, providing ...

U-Haul

Customer Service Representative

Toronto, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Burlington, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hamilton, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Brampton, ON

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Toronto, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Oshawa, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Ajax, ON

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Burlington, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Mississauga, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Brampton, ON

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Toronto, ON

Chat Customer Service Representative information

See Toronto, ON salary details

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How much do chat customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for chat customer service representative in Toronto, ON is $14.00, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $15.60 per hour, depending on experience, location, and employer.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Some employers may require previous customer service experience or training in specific tools like live chat software. Certifications in customer service or communication can enhance job prospects.

What are popular job titles related to Chat Customer Service Representative jobs in Toronto, ON?

For Chat Customer Service Representative jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Chat Customer Service Representative jobs in Toronto, ON look for?

The top searched job categories for Chat Customer Service Representative jobs in Toronto, ON are:

Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $29,116 per year, or $14 per hour.

Coffee Customer Service Representative

4Sight Search Solutions Inc.

Milton, ON

CA$19.50 - CA$20/hr

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Key responsibilities

  • Assist customers via phone, email, chat, and in-person by answering questions, recommending equipment, and guiding purchases.

  • Greet walk-in customers, demonstrate coffee machines, and create a welcoming, informative experience through professional interactions and presentations.

  • Handle in-store transactions accurately and support other departments during busy times.

Job description

Do you enjoy an energetic sales environment and working with interesting, industry-leading products? We are recruiting an Inside Sales Representative on behalf of a growing Canadian specialty coffee and equipment retailer. The company offers a curated selection of espresso machines, grinders, accessories, and locally roasted coffee, with a strong focus on expert advice and customer education. You don't need prior coffee experience for this role, although interest in this space is important. This is an in-person position based in the showroom, where you will also assist customers through web chat and phone inquiries related to online orders.
Hours & Schedule

Option 1 (Preferred): 6 days a week / 45 hours

  • Monday-Friday: 9:00am - 5:00pm
  • Saturday: 11:00am - 4:00pm

Option 2: 5 days a week / 37 hours

Saturday is required, but you will receive a day off during the week.

Responsibilities
  • Help customers via phone, email, chat, and in-person—answering questions, recommending equipment, and guiding purchases.
  • Greet walk-in customers in our showroom, demo coffee machines, and create a welcoming, informative experience through professional customer interactions and presentations.
  • Handle in-store transactions (cash, debit, credit) with care and accuracy.
  • Build your knowledge of coffee, espresso machines, grinders, and accessories so you can provide expert advice and help customers use and maintain their equipment.
  • Support other departments when needed during busy times—you're a team player.

Requirements
  • Customer service or sales skills across phone, email, chat, and in-person interactions.
  • Strong communication skills and a welcoming, professional approach with customers.
  • Comfortable learning about coffee, espresso machines, grinders, accessories, and equipment maintenance.
  • Able to process cash, debit, and credit transactions accurately.
  • Willing to support other departments during busy periods.
  • Available to work Saturdays and one of the schedules listed above.
  • A strong interest in coffee and enthusiasm for learning about coffee products are required; prior coffee industry experience is an asset but not required.


Benefits
  • $20/hour to start, with strong potential for future growth.
  • Full benefits after 3 months (medical, dental, vision).
  • Paid vacation: 2 weeks in year one, 3 weeks after that.
  • Paid lunch breaks
  • Stable, full-time work in a company that values your input and love for coffee.
Similar Job Titles
  • Inside Sales Representative
  • Customer Experience Associate
  • Customer Service Agent
  • Customer Care Representative
After the prospective employer extends a conditional offer of employment, we may ask the successful candidate to consent to employment verification and a criminal record check relevant to the responsibilities of the position. We complete these checks on behalf of the prospective employer, and any information obtained will be assessed in accordance with applicable law.

We may use artificial intelligence during certain parts of the recruitment process to screen, assess, or select applicants. Accommodation is available upon request for applicants with disabilities throughout the recruitment process. We thank everyone who applies. We are committed to communicating quickly, often, and well, and we will contact all applicants within five business days. No phone calls, please. IND1