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Inbound Customer Service Representative Jobs in Toronto, ON

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Customer Service Representative - Part time Remote - Ontario, Canada Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit ...

Arrow Workforce Solutions

Be Seen First

Bilingual Customer Service Representative (French)

Brampton, ON · On-site

CA$23.76/hr

Bilingual Customer Service Representative (English/French) Location: 18 Parkshore Drive, Brampton ... Respond to inbound customer inquiries through phone, chat, and email while meeting service and ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Toronto, ON

Inbound Customer Service Representative information

See Toronto, ON salary details

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How much do inbound customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for inbound customer service representative in Toronto, ON is $13.82, according to ZipRecruiter salary data. Most workers in this role earn between $11.70 and $15.37 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are the most commonly searched types of Inbound Customer Service Representative jobs in Toronto, ON?

The most popular types of Inbound Customer Service Representative jobs in Toronto, ON are:

What are popular job titles related to Inbound Customer Service Representative jobs in Toronto, ON?

For Inbound Customer Service Representative jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Toronto, ON look for?

The top searched job categories for Inbound Customer Service Representative jobs in Toronto, ON are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $28,745 per year, or $13.8 per hour.

Bilingual Customer Service Representative

ARAG Legal Solutions Inc

Toronto, ON • Hybrid

Full-time

PTO

Re-posted 17 days ago

Job description

Please note the location of this position must be based in the Greater Toronto Area.

Bilingual Customer Service Representative

As part of our strategy to expand and strengthen our presence across Canada, we are looking for a Bilingual Customer Service Representative in Toronto. 

Reporting to the Contact Centre Manager, the Bilingual Customer Service Representative will serve as the first point of contact for customers. This role will handle inbound and outbound calls related to policy inquiries and information, claims assistance, and general support. This role will not be handling sales. This role is for a current vacancy.

Please note due to the nature of the position this role will need to be onsite five days a week for the initial mandatory three-week paid training and three-month probation period, with the possibility of a transition to a hybrid schedule afterwards.

Schedule: Applicants must be available Monday to Friday, 8:00 AM - 8:00 PM EST, and will be offered the following shift options: 8:00 AM - 4:00 PM and 12:00 PM - 8:00 PM.

What Will You Do?

  • Respond to customer queries regarding insurance policies, coverage, and claims promptly and professionally.
  • Make outbound calls for follow-ups, policy renewals, or to provide additional information.
  • Document all interactions in our CRM system with precision and clarity.
  • Provide clear and accurate information in compliance with company policies and industry regulations.
  • Handle complaints and difficult situations calmly and efficiently, escalating complex issues when appropriate.
  • Work closely with internal teams (underwriting, claims, etc.) to resolve customer issues.
  • Meet performance metrics including call handling time, customer satisfaction, and first-call resolution.
  • Respond to inbound customer calls in a timely and professional manner.

About You:

  • Bilingual in both English and French is required (written and verbal).
  • High school diploma or equivalent; post-secondary education is an asset.
  • 2 years of previous experience in a call centre or customer service role, preferably within the insurance or financial services industry.
  • Strong verbal communication and active listening skills.
  • Ability to work efficiently in a fast-paced environment.
  • Comfortable with using computer systems and customer management software.
  • Professional, courteous, and empathetic approach to customer interactions.

We Offer:

  • Competitive Base Salary including annual bonus plan
  • Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
  • Paid Vacation Days and Personal Days

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 19 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.For more information about ARAG Canada please visit: www.arag.ca/en/

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer.  We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment).  

ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.

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