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Inbound Customer Service Representative Jobs in Toronto, ON

Hays

Customer Service Representative

Toronto, ON · Hybrid

CA$20 - CA$22/hr

Your New Role As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary ...

Dexian

Customer Service Representative

Toronto, ON · Hybrid

Job Title: Customer Service Representative Location: Toronto, ON (Hybrid) Duration: 6 months ... 40 (inbound) calls per day. • Process transactions (account/investment changes, withdrawals ...

New

FCT

Customer Service Representative

Oakville, ON · Hybrid

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an exceptional ...

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Inbound Customer Service Representative information

See Toronto, ON salary details

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How much do inbound customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for inbound customer service representative in Toronto, ON is $13.82, according to ZipRecruiter salary data. Most workers in this role earn between $11.70 and $15.37 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are the most commonly searched types of Inbound Customer Service Representative jobs in Toronto, ON?

The most popular types of Inbound Customer Service Representative jobs in Toronto, ON are:

What are popular job titles related to Inbound Customer Service Representative jobs in Toronto, ON?

For Inbound Customer Service Representative jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Toronto, ON look for?

The top searched job categories for Inbound Customer Service Representative jobs in Toronto, ON are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $28,745 per year, or $13.8 per hour.

Customer Service Representative

Hays

Toronto, ON • Hybrid

CA$20 - CA$22/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Your New Company

A well-established organization operating within the home improvement and customer engagement space is seeking multiple Customer Service Representatives to support increased demand during a busy season. This organization provides contact centre support for businesses across North America, delivering high-quality customer service and lead management in a fast-paced environment.


Your New Role

As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary point of contact for customers, ensuring a positive experience while booking appointments and resolving inquiries efficiently.

This is a hybrid role for Toronto/Montreal based candidates, operating within scheduled shifts between 8:00am and 10:00pm Monday to Friday, and 10:00am to 8:00pm on weekends. Candidates are required to work one weekend day consistently, receiving a weekday off in return.

Key Responsibilities

  • Handle high-volume inbound calls (80–100+ per day) in a professional and friendly manner
  • Follow up on warm leads to schedule customer appointments (no cold calling)
  • Provide accurate information and resolve customer inquiries efficiently
  • Maintain detailed and accurate records in CRM systems
  • Deliver a consistently positive customer experience across all interactions
  • Meet established KPIs including call volume, quality, and documentation accuracy
  • Escalate complex issues appropriately to internal teams
  • Adapt quickly to changing processes and guidelines


What You’ll Need to Succeed

  • Previous customer service experience (call centre, retail, hospitality, or similar)
  • Strong verbal and written communication skills with a professional phone presence
  • Ability to multitask (speaking, typing, navigating systems simultaneously)
  • Comfortable working in a high-volume, fast-paced environment
  • Strong attention to detail and accuracy in documentation
  • Positive attitude and ability to maintain energy throughout the day
  • Reliable internet connection and suitable work-from-home setup
  • Bilingual English/French is an asset

Nice to Have:

  • Prior call centre experience in high-volume environments
  • Experience using CRM systems or customer management tools


What You’ll Get in Return

  • Competitive hourly rate ($20–22/hour)
  • Hybrid work opportunity Toronto & Montreal availability
  • Consistent and stable scheduling
  • Supportive team environment with structured training


What You Need to Do Now

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