How to become an inbound customer service representative?

The qualifications that you need to start a career as an inbound customer service representative include a high school diploma or a GED certificate. Since this is a customer or client-facing job, you also need communication skills and the ability to provide customer service to customers from various backgrounds. There may be additional requirements depending on the industry in which you work. If you work for an investment or insurance company, you may need a state license to sell investment or insurance products. All inbound customer service reps need the ability to troubleshoot issues and the knowledge to answer callers’ questions.