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Inbound Customer Service Representative Jobs (NOW HIRING)

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

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Inbound Customer Service Representative information

See salary details

$10

$16

$26

How much do inbound customer service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for inbound customer service representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are Inbound Customer Service Representatives?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

How can I make 2000 a week working from home?

An inbound customer service representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience in specialized areas like technical support or sales. Achieving this income often requires strong communication skills, a reliable internet connection, and possibly performance-based incentives or bonuses. Earning this level of income consistently may also depend on the employer, location, and the complexity of customer issues handled.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What is inbound salary?

The salary for an inbound customer service representative typically ranges from $30,000 to $45,000 annually, depending on experience, location, and the employer. Many positions offer additional benefits such as bonuses, paid training, and opportunities for advancement. Entry-level roles may start lower, while experienced representatives can earn higher wages with performance incentives.

What are some common challenges faced by Inbound Customer Service Representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Representative, and why are they important?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What Is an Inbound Customer Service Representative?

An inbound customer service representative answers incoming calls and offers support to customers. As an inbound customer service representative, you can work in a wide range of industries and may answer questions, handle complaints, resolve issues, and process orders. Your duties may also involve assisting other departments to facilitate sales of products in the company portfolio. To pursue a career as an inbound customer service representative, you typically need at least a high school diploma or GED certificate and relevant work experience. You may also need to obtain a state license if you pursue work with financial and insurance companies. Additional qualifications include excellent customer service, communication, and analytical skills, as well as technical and product knowledge to assist with customer inquiries.

What is the role of inbound customer service?

An inbound customer service representative handles customer inquiries, complaints, and support requests primarily received through phone, email, or chat. Their responsibilities include providing information, resolving issues, and ensuring customer satisfaction using communication skills and customer service tools. The role often requires active listening, problem-solving, and knowledge of company products or services.

What is an inbound customer service representative?

An inbound customer service representative is a professional who handles incoming calls, emails, or chats from customers seeking assistance, support, or information about products or services. They typically use customer relationship management (CRM) tools and require good communication skills to resolve issues efficiently. This role often involves following scripts, troubleshooting problems, and maintaining a positive customer experience.
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Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Inbound Customer Service Representative

A-ADVANCED SEPTIC SERVICES INC

Auburn, WA

$20 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Inbound Customer Service RepresentativePay: $20.00 - $26.00 per hourJob Type: Full Time
Job Overview

We are seeking a dedicated and enthusiastic Inbound Customer Service Representative to join our team. This role is essential in providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience.

Qualified candidates will have experience in service-based industries such as septic, sewer, plumbing, or HVAC. The ideal candidate is customer-focused, reliable, honest, and thrives in a fast-paced service environment. This individual must be able to work independently and collaboratively while consistently delivering a high level of service.

Duties
  • Respond promptly to inbound customer inquiries via phone, email, or chat
  • Use broad industry knowledge to resolve issues related to products and services
  • Maintain professional phone etiquette in all customer interactions
  • Analyze customer requests and provide accurate information and solutions
  • Document all customer interactions in the database for record-keeping
  • Perform accurate and timely data entry to ensure customer records are up to date
  • Meet service response time goals consistently
  • Meet daily close rate goals
  • Conduct outbound calls to follow up on customer issues or feedback and re-engage past customers to generate additional business opportunities
  • Communicate with customers clearly, professionally, and with empathy
  • Support sales efforts by promoting relevant products or services during interactions
Tasks
  • Receive incoming calls and make outbound calls
  • Provide sales support and accurate product and service information
  • Consistently book service calls accurately and efficiently
  • Complete data entry in ServiceTitan dispatch system
  • Maintain accurate records of service calls and related information
  • Determine service charges, collect deposits/payments, or arrange billing
  • Perform other duties as needed, including cross-training in related roles
Requirements
  • 5+ years of experience in a fast-paced, high-volume call center
  • 5+ years of experience in the septic, sewer, plumbing, HVAC, or similar service industry
  • Strong experience with dispatch software (ServiceTitan strongly preferred)
  • Proven track record of delivering exceptional, high-level customer service
  • Strong written and verbal communication skills for interacting with customers, vendors, and internal teams
  • Strong phone etiquette with the ability to handle a high volume of inbound calls professionally
  • Strong typing and data entry skills with high accuracy
  • Ability to quickly analyze situations and provide effective solutions under pressure
  • Detail-oriented with strong organizational and multitasking skills
  • Self-motivated with the ability to work independently with minimal supervision
  • Comfortable working in a team environment and collaborating across departments
  • Strong work ethic, reliability, and consistency in performance
  • Willingness to work a rotating on-call schedule after the training period
  • Familiarity with sales techniques is a plus
  • English proficiency (verbal and written) is required to perform essential job duties.
Preferred
  • Service Titan Experience
Benefits Package Includes:
  • Company Paid Medical for Employees ($25.00 bi-weekly employee contribution)
  • Dental Insurance – Supplemental Available (After 2 months)
  • Vision Insurance – Supplemental Available (After 2 months)
  • Company Paid $25,000 Life Insurance
  • 401K - 4% Company Match
  • Paid Sick Leave - Earn 1 hour of sick leave for every 40 hours worked. Eligible for use after 90 days.
  • Paid Time Off (PTO) Plans - Available after 1 year of employment and tiered based on tenure.
  • Supplemental Insurance Options Available (Includes short-term and long-term disability, critical illness, accident, life insurance, and more)
  • Pet Insurance – Supplemental Available through United Healthcare
  • Professional Development Opportunities
  • Referral Bonus Program
  • Employee Discount Program
  • 6 Paid Holidays (After 6 months of employment)
  • As a token of our gratitude, Veterans and Active Military Members Receive Veterans Day as an Additional Paid Holiday (After 6 months of employment)

Please see the job description for the entire list of qualifications.

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