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Customer Service Representative Nyc Jobs (NOW HIRING)

City of New York

Customer Service Representative

Manhattan, NY · On-site

$17.50 - $23.75/hr

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily ... The Customer Service Representative will report to the Assistant Director of Customer Service. The ...

City of New York

Customer Service Representative

Manhattan, NY · On-site

$17.50 - $23.75/hr

The NYC Department of Consumer and Worker Protection (DCWP) is the nation's leading municipal ... The Customer Service Representative is often the first point of contact for prospective and current ...

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Customer Service Representative Nyc information

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How much do customer service representative nyc jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service representative nyc in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Nyc vs Call Center Agent?

AspectCustomer Service Representative NycCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; customer service experience preferred
Work EnvironmentOffice settings, retail locations, or remote work in NYCCall centers, often in a centralized location or remote
Industry UsageRetail, banking, healthcare, telecom in NYCTelecommunications, customer support centers nationwide
Search & Comparison IntentCustomer Service Representative Nyc vs Call Center Agent

While both roles involve assisting customers, Customer Service Representatives in NYC often handle in-person or multi-channel support within specific industries, whereas Call Center Agents primarily work over the phone in call centers. The credentials and work environments overlap significantly, but the setting and scope may differ based on location and employer.

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What cities are hiring for Customer Service Representative Nyc jobs? Cities with the most Customer Service Representative Nyc job openings:
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What job categories do people searching Customer Service Representative Nyc jobs look for? The top searched job categories for Customer Service Representative Nyc jobs are:
Customer Service Representative Nyc jobs near you
Infographic showing various Customer Service Representative Nyc job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

City of New York

Manhattan, NY • On-site

$40K - $50K/yr

Full-time

Posted 12 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

635th of 832 rated public administrative organizations

Job description

Company Description
Job Description
*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*
**This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP's Licensing Division is seeking a Customer Service Representative with strong customer service, communications, and organizational skills. The Customer Service Representative will report to the Assistant Director of Customer Service. The prospective candidate will be responsible for the following tasks:
-Review and process applications in all DOHMH license applications and all relevant information;
-Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants;
-Check records for accuracy of information and for conformity with established policy and procedures;
-Perform ordinary mathematical computations while accepting and processing payments;
-Provide high-volume customer service to licensing applicants in person and via phone;
-Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
-Answer telephone calls, emails and written correspondence and communicate applicant information;
-Attend seminars, meetings and/or trainings;
-Follow all division and agency policies and procedures; and
-All relevant and related Licensing tasks as assigned.
CLERICAL ASSOCIATE - 10251
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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