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Customer Service Representative Telecommunications Jobs

Shentel

Customer Service Representative

York, PA

$15.75 - $21.50/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Moneta, VA

$13.75 - $18.75/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Roanoke, VA

$15.50 - $21/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Staunton, VA

$15.75 - $21.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Appomattox, VA

$14.75 - $20.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Morgantown, WV

$16.50 - $22.50/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Front Royal, VA

$14.75 - $20/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Rustburg, VA

$13.75 - $18.50/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Winchester, VA

$14.75 - $20/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Lynchburg, VA

$15.50 - $21.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Blacksburg, VA

$14 - $19/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Chillicothe, OH

$14.50 - $19.50/hr

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and ... Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support ...

Magnus Technology Solutions

Be Seen First

Customer Service Representative

Austin, TX · On-site

$30 - $60/hr

We are seeking a Customer Service Representative to join our team! You will be responsible for ... telecommunications, health care and education field.

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How much do customer service representative telecommunications jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service representative telecommunications in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representatives in telecommunications typically handle high call volumes and challenging customer interactions?

Customer Service Representatives in telecommunications often manage high call volumes by utilizing CRM (Customer Relationship Management) systems to efficiently track and resolve issues. They receive comprehensive training in conflict resolution and active listening, which helps them de-escalate difficult situations and provide clear solutions. Collaboration with technical support and billing teams is common, ensuring that complex problems are addressed promptly. Maintaining a calm, empathetic approach and following established protocols are key to delivering positive customer experiences, even during peak times.

What does a Customer Service Representative in telecommunications do?

A Customer Service Representative in telecommunications assists customers with inquiries, technical issues, billing questions, and service requests related to phone, internet, or cable services. They handle calls, emails, or live chats, aiming to resolve problems efficiently and ensure customer satisfaction. Representatives may also help customers set up new services, troubleshoot connectivity problems, and explain products or promotions. Their role is vital in maintaining positive relationships between the telecommunications company and its customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Telecommunications, and why are they important?

To thrive as a Customer Service Representative in Telecommunications, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and telephony platforms is typically required. Patience, active listening, and a positive attitude help you stand out when addressing customer concerns. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining company reputation in a competitive industry.

What is the difference between Customer Service Representative Telecommunications vs Customer Support Specialist Telecommunications?

AspectCustomer Service Representative TelecommunicationsCustomer Support Specialist Telecommunications
Required CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; certifications in technical support often preferred
Work EnvironmentCall centers, retail stores, remoteTechnical support centers, remote, on-site troubleshooting
Employer & Industry UsageTelecom companies, cable providers, ISPsTelecom companies, equipment vendors, service providers

Customer Service Representative Telecommunications primarily handles general customer inquiries, billing, and service issues. Customer Support Specialist Telecommunications focuses more on technical troubleshooting and resolving complex service problems. Both roles require strong communication skills and industry knowledge but differ in technical depth and responsibilities.

More about Customer Service Representative Telecommunications jobs
What job categories do people searching Customer Service Representative Telecommunications jobs look for? The top searched job categories for Customer Service Representative Telecommunications jobs are:
Customer Service Representative Telecommunications jobs near you
Infographic showing various Customer Service Representative Telecommunications job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Sales Representative - Telecommunications

Hill Country Telephone Cooperative

Mason, TX • On-site

$48K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 26 days ago

Job description

About Us: HCTC is a leading provider of innovative telecommunications solutions, helping businesses and individuals stay connected through cutting-edge technology and exceptional service. We provide the smaller cities and rural areas with high-speed broadband and telecommunication services. Our vision is for a connected, vibrant, and sustainable rural community to contribute to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest. As we continue to grow, we're looking for a passionate and driven Retail Sales & Customer Service Representative to join our team!

Position Overview: Are you a people person with a knack for problem-solving and a talent for sales? We're seeking an enthusiastic, customer-focused individual who thrives in a fast-paced environment. In this hybrid role, you'll spend part of your time in the office providing top-notch customer service and administrative support and part of your time on the road meeting clients, expanding our customer base, and driving sales.

What You'll Be Doing:

  • Serve as the first point of contact for customers, providing support via phone, email, and in-person meetings.
  • Build and maintain strong customer relationships by delivering personalized service and timely solutions.
  • Conduct sales presentations and product demonstrations to prospective clients in the field.
  • Identify customer needs and recommend appropriate telecommunications products and services.
  • Prepare and deliver quotes, proposals, and contracts.
  • Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions, sales activities, and follow-ups in CRM systems.
  • Travel locally or regionally as needed for client meetings, site visits, and networking events.

What We're Looking For:

  • 2+ years of customer service and/or sales experience, preferably in the telecommunications industry.
  • Excellent communication and interpersonal skills.
  • A self-starter with strong organizational and time management abilities.
  • Ability to understand and explain technical products and services in simple terms.
  • Comfortable working in both office and field environments.
  • Valid driver's license and willingness to travel regularly.
  • Proficiency in Microsoft Office and CRM software.

What We Offer:

  • Competitive base salary plus commission and bonus opportunities.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Paid time off and holidays.
  • Ongoing training and professional development.
  • A supportive, team-oriented work environment.
  • Opportunities for career advancement as we continue to expand.

Work Schedule: Monday through Friday, primarily 8:00 AM to 5:00 PM, with some after-hours work requirements.

Join Us! If you're passionate about customer service, love the thrill of closing a sale, and want to be part of a dynamic team in a growing industry, we'd love to hear from you!

Are you ready to Join Our Team? We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!


All employment offers are conditioned on passing a preemployment drug and alcohol screen and background check.


Job Posted by ApplicantPro