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Customer Service Representative Telecommunications Jobs

Shentel

Customer Service Representative

Chillicothe, OH · On-site

$14.50 - $19.50/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Moneta, VA · On-site

$13.75 - $18.75/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Carlisle, PA · On-site

$15.50 - $21.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Winchester, VA · On-site

$14.75 - $20/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Woodstock, VA · On-site

$16 - $21.75/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Rocky Mount, VA · On-site

$14.75 - $20/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Weston, WV · On-site

$15 - $20.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Radford, VA · On-site

$15.25 - $20.75/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Waynesboro, VA · On-site

$15.50 - $21/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Front Royal, VA · On-site

$14.75 - $20/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Morgantown, WV · On-site

$16.50 - $22.50/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Lebanon, VA · On-site

$13.25 - $18/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Richlands, VA · On-site

$15 - $20.50/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Roanoke, VA · On-site

$15.50 - $21/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Staunton, VA · On-site

$15.75 - $21.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Buckhannon, WV · On-site

$14 - $19.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

Shentel

Customer Service Representative

Appomattox, VA · On-site

$14.75 - $20.25/hr

Customer Service Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic ...

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Customer Service Representative Telecommunications information

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How much do customer service representative telecommunications jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service representative telecommunications in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representatives in telecommunications typically handle high call volumes and challenging customer interactions?

Customer Service Representatives in telecommunications often manage high call volumes by utilizing CRM (Customer Relationship Management) systems to efficiently track and resolve issues. They receive comprehensive training in conflict resolution and active listening, which helps them de-escalate difficult situations and provide clear solutions. Collaboration with technical support and billing teams is common, ensuring that complex problems are addressed promptly. Maintaining a calm, empathetic approach and following established protocols are key to delivering positive customer experiences, even during peak times.

What does a Customer Service Representative in telecommunications do?

A Customer Service Representative in telecommunications assists customers with inquiries, technical issues, billing questions, and service requests related to phone, internet, or cable services. They handle calls, emails, or live chats, aiming to resolve problems efficiently and ensure customer satisfaction. Representatives may also help customers set up new services, troubleshoot connectivity problems, and explain products or promotions. Their role is vital in maintaining positive relationships between the telecommunications company and its customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Telecommunications, and why are they important?

To thrive as a Customer Service Representative in Telecommunications, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and telephony platforms is typically required. Patience, active listening, and a positive attitude help you stand out when addressing customer concerns. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining company reputation in a competitive industry.

What is the difference between Customer Service Representative Telecommunications vs Customer Support Specialist Telecommunications?

AspectCustomer Service Representative TelecommunicationsCustomer Support Specialist Telecommunications
Required CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; certifications in technical support often preferred
Work EnvironmentCall centers, retail stores, remoteTechnical support centers, remote, on-site troubleshooting
Employer & Industry UsageTelecom companies, cable providers, ISPsTelecom companies, equipment vendors, service providers

Customer Service Representative Telecommunications primarily handles general customer inquiries, billing, and service issues. Customer Support Specialist Telecommunications focuses more on technical troubleshooting and resolving complex service problems. Both roles require strong communication skills and industry knowledge but differ in technical depth and responsibilities.

More about Customer Service Representative Telecommunications jobs
What job categories do people searching Customer Service Representative Telecommunications jobs look for? The top searched job categories for Customer Service Representative Telecommunications jobs are:
Customer Service Representative Telecommunications jobs near you
Infographic showing various Customer Service Representative Telecommunications job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Hamilton Telecommunications

Burwell, NE • On-site

$16.50 - $22.50/hr

Other

Posted 29 days ago

Key responsibilities

  • Handle new customer orders and service requests regarding Internet, Telephone, and Cobalt TV services.

  • Process daily customer payments and bank deposits.

  • Ensure each customer receives excellent customer service and proactively seek opportunities to cross-sell Hamilton services.

Job description

Hamilton Telecommunications is seeking a Customer Service Representative. Will provide professional customer service, troubleshooting, and technical assistance over the phone and to walk-in customers. This is a full-time position working on-site in the Burwell, NE business office.

Key responsibilities include:

  • Handling new customer orders and service requests regarding Internet, Telephone, and Cobalt TV services.
  • Responsible for daily customer payments and bank deposits.
  • Ensuring each customer receives excellent customer service and proactively seeks opportunities to cross-sell Hamilton services.

Qualifications:

  • High school education or equivalent.
  • Experience working with Microsoft Word and Excel or similar computer programs.
  • Strong interpersonal skills.
  • Ability to analyze, organize and prioritize work and meet deadlines.

Hamilton offers:

  • Company paid benefits for full-time employees.
  • Opportunity to learn new skills in a team environment.
  • Stable company with growth opportunities.

Apply