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Customer Service Representative

Rancho Cucamonga, CA · On-site

$18 - $22/hr

SUMMARY We are looking to Hire IMMEDIATLEY a Telephone Customer Service Representative for a Telecommunications company proving Internet/VIOP for residents and businesses throughout the local ...

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Customer Service Representative Telecommunications information

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$9

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How much do customer service representative telecommunications jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service representative telecommunications in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is remote customer service representative telecommunications a stressful job?

Remote customer service representatives in telecommunications often experience stress due to high call volumes, customer complaints, and the need to meet performance metrics. The job requires strong communication skills, patience, and the ability to handle challenging situations in a fast-paced environment.

How do customer service representatives in telecommunications typically handle high call volumes and challenging customer interactions?

Customer Service Representatives in telecommunications often manage high call volumes by utilizing CRM (Customer Relationship Management) systems to efficiently track and resolve issues. They receive comprehensive training in conflict resolution and active listening, which helps them de-escalate difficult situations and provide clear solutions. Collaboration with technical support and billing teams is common, ensuring that complex problems are addressed promptly. Maintaining a calm, empathetic approach and following established protocols are key to delivering positive customer experiences, even during peak times.

What does a customer service representative in telecommunications do?

A Customer Service Representative in telecommunications assists customers with inquiries, technical issues, billing questions, and service requests related to phone, internet, or cable services. They handle calls, emails, or live chats, aiming to resolve problems efficiently and ensure customer satisfaction. Representatives may also help customers set up new services, troubleshoot connectivity problems, and explain products or promotions. Their role is vital in maintaining positive relationships between the telecommunications company and its customers.

What are the key skills and qualifications needed to thrive as a customer service representative in telecommunications?

To thrive as a Customer Service Representative in Telecommunications, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and telephony platforms is typically required. Patience, active listening, and a positive attitude help you stand out when addressing customer concerns. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining company reputation in a competitive industry.

What is the difference between Customer Service Representative Telecommunications vs Customer Support Specialist Telecommunications?

AspectCustomer Service Representative TelecommunicationsCustomer Support Specialist Telecommunications
Required CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; certifications in technical support often preferred
Work EnvironmentCall centers, retail stores, remoteTechnical support centers, remote, on-site troubleshooting
Employer & Industry UsageTelecom companies, cable providers, ISPsTelecom companies, equipment vendors, service providers

Customer Service Representative Telecommunications primarily handles general customer inquiries, billing, and service issues. Customer Support Specialist Telecommunications focuses more on technical troubleshooting and resolving complex service problems. Both roles require strong communication skills and industry knowledge but differ in technical depth and responsibilities.

More about Customer Service Representative Telecommunications jobs
What job categories do people searching Customer Service Representative Telecommunications jobs look for? The top searched job categories for Customer Service Representative Telecommunications jobs are:
Customer Service Representative Telecommunications jobs near you
Infographic showing various Customer Service Representative Telecommunications job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

Kansas City, MO • On-site

$15.50 - $21.25/hr

Other

Re-posted 5 days ago

Job description

Spectrum Mobile Customer Service Representative

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

Responsibilities

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

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