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Customer Service Representative Telecommunications Jobs

Syringa Networks

Customer Service Representative

Boise, ID · On-site

$15.25 - $20.75/hr

About Syringa Networks: Syringa Networks is a premier provider of high-speed fiber optic services and network solutions. We are dedicated to delivering exceptional connectivity and superior customer

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How much do customer service representative telecommunications jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service representative telecommunications in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representatives in telecommunications typically handle high call volumes and challenging customer interactions?

Customer Service Representatives in telecommunications often manage high call volumes by utilizing CRM (Customer Relationship Management) systems to efficiently track and resolve issues. They receive comprehensive training in conflict resolution and active listening, which helps them de-escalate difficult situations and provide clear solutions. Collaboration with technical support and billing teams is common, ensuring that complex problems are addressed promptly. Maintaining a calm, empathetic approach and following established protocols are key to delivering positive customer experiences, even during peak times.

What does a Customer Service Representative in telecommunications do?

A Customer Service Representative in telecommunications assists customers with inquiries, technical issues, billing questions, and service requests related to phone, internet, or cable services. They handle calls, emails, or live chats, aiming to resolve problems efficiently and ensure customer satisfaction. Representatives may also help customers set up new services, troubleshoot connectivity problems, and explain products or promotions. Their role is vital in maintaining positive relationships between the telecommunications company and its customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Telecommunications, and why are they important?

To thrive as a Customer Service Representative in Telecommunications, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and telephony platforms is typically required. Patience, active listening, and a positive attitude help you stand out when addressing customer concerns. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining company reputation in a competitive industry.

What is the difference between Customer Service Representative Telecommunications vs Customer Support Specialist Telecommunications?

AspectCustomer Service Representative TelecommunicationsCustomer Support Specialist Telecommunications
Required CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; certifications in technical support often preferred
Work EnvironmentCall centers, retail stores, remoteTechnical support centers, remote, on-site troubleshooting
Employer & Industry UsageTelecom companies, cable providers, ISPsTelecom companies, equipment vendors, service providers

Customer Service Representative Telecommunications primarily handles general customer inquiries, billing, and service issues. Customer Support Specialist Telecommunications focuses more on technical troubleshooting and resolving complex service problems. Both roles require strong communication skills and industry knowledge but differ in technical depth and responsibilities.

More about Customer Service Representative Telecommunications jobs
What job categories do people searching Customer Service Representative Telecommunications jobs look for? The top searched job categories for Customer Service Representative Telecommunications jobs are:
Customer Service Representative Telecommunications jobs near you
Infographic showing various Customer Service Representative Telecommunications job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Syringa Networks LLC

Boise, ID • On-site

$15 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Description

About Syringa Networks: Syringa Networks is a premier provider of high-speed fiber optic services and network solutions. We are dedicated to delivering exceptional connectivity and superior customer service to our clients. Our commitment to innovation and excellence has positioned us as a leader in the telecommunications industry.


Position Summary: As a Customer Service Representative at Syringa Networks, you will play a pivotal role in ensuring our customers receive outstanding support and service. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our services. Your ability to communicate effectively, solve problems, and provide a positive customer experience will be crucial for your success.


Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat, and social media.
  • Assist customers with technical support and troubleshooting.
  • Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
  • Provide detailed information about Syringa Networks' products and services.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to address, escalate, and resolve customer concerns.
  • Identify opportunities to improve customer service processes and recommend solutions.
  • Stay informed about product updates, industry trends, and company policies.
  • Contribute to a positive team environment and collaborate with colleagues to achieve customer service goals.

Benefits:

Competitive pay and benefits, including comprehensive health, dental, and vision insurance.

Retirement savings plan with company match.

Paid time off (PTO) and 9 paid holidays.

Opportunities for professional development and career advancement.

A supportive and collaborative work environment.

Requirements

Qualifications:

  • High school diploma or equivalent; a degree in a related field is a plus.
  • A positive attitude and a commitment to providing exceptional customer service.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to work independently and as part of a team.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Minimum 2 years proven experience in a customer service role.

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