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Optimum Customer Service Representative Jobs (NOW HIRING)

Martin

Customer Service Representative

Franklin, IN

$15 - $20.25/hr

Customer Service Representative Founded in 1934 and headquartered in Florence, AL, Martin offers a ... Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer ...

Martin Supply

Customer Service Representative

Franklin, IN · On-site

$15 - $20.25/hr

Customer Service Representative Status: Non-Exempt Reports to: Customer Service Manager About ... Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer ...

AMWASTE LLC

Customer Service Specialist

Darien, GA

$16.25 - $21.50/hr

Communicates with customers, peers, supervisors and managers, and representatives from other ... safety to ensure optimum customer service. Qualifications Any combination of education and ...

Medihill

Customer Service Representative

Bensalem, PA

$15.25 - $20.75/hr

Customer Service Rep Our growing business is looking for a skilled problem solver to join our team ... Schedule appointments and creating an optimal route for technicians. Strongly represent and promote ...

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How much do optimum customer service representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for optimum customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

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What states have the most Optimum Customer Service Representative jobs? States with the most job openings for Optimum Customer Service Representative jobs include:
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Optimum Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Martin

Franklin, IN

$15 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Customer Service Representative

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. For more information, visit www.martinsupply.com

As a Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."

Key Responsibilities:

  • Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer.
  • Assists Customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery.
  • Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required
  • Enters and tracks customer orders from inception through delivery.
  • Expedites customer products or raw materials as required.
  • Communicates with sales as required to assist customers with setup, parts, and daily operations.
  • Demonstrates consistent, professional, customer-oriented, dependable, and on-time performance.
  • Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change.
  • Performs other duties as assigned.

Requirements:

  • Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
  • Ability to communicate effectively with customers, sales, suppliers, and other team members.
  • Ability to make decisions based on information available.
  • Ability to follow verbal and written instructions within specified time frames.
  • Possession of intermediate to advanced MS Office and general computer skills.
  • Experience with CSD software preferred
  • 2 Years of experience in Industrial Supply or Safety Product Customer Service preferred
  • Bachelor Degree in Business or related field preferred or equivalent experience.

What makes Martin Different:

  • Our low-cost, low-deductible individual and family healthcare plans
  • 8 paid holidays
  • Weekly Pay

Benefits:

  • 401(k)
  • Dental Insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

Full-time

Monday - Friday

7:30 a.m. - 4:30 p.m.

No Weekends

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