Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to ... Our mission is to transform CS from a cost center into a growth driver by building intelligent ...
Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to ... Our mission is to transform CS from a cost center into a growth driver by building intelligent ...
The Amazon Customer Service (CS) organization is at the forefront of customer experience - seeking ... Working backwards from CSAs as our primary customers, we build effortless solutions to handle and ...
The Amazon Customer Service (CS) organization is at the forefront of customer experience - seeking ... Working backwards from CSAs as our primary customers, we build effortless solutions to handle and ...
Amazon is seeking an exceptionally bright, multitasking and self-motivated individual to support executive leaders in Global Outsourcing which is part of the Amazon Customer Service (CS) organization.
Amazon is seeking an exceptionally bright, multitasking and self-motivated individual to support executive leaders in Global Outsourcing which is part of the Amazon Customer Service (CS) organization.
Sr Manager, Product Management- Technical, Customer Service Network Solutions
Seattle, WA · On-site
$144K - $190K/yr
... how Amazon Customer Service detects, responds to, and recovers from incidents across our global ... network. Today, our incident management relies on disconnected tools, manual processes, and ...
Sr Manager, Product Management- Technical, Customer Service Network Solutions
Seattle, WA · On-site
$144K - $190K/yr
... how Amazon Customer Service detects, responds to, and recovers from incidents across our global ... network. Today, our incident management relies on disconnected tools, manual processes, and ...
Principal Technical Program Manager, Amazon Customer Service
Seattle, WA · On-site
$146K - $190K/yr
... Amazon Customer Service (CS ... This role will establish the operational framework that ensures every change request-from new ...
Principal Technical Program Manager, Amazon Customer Service
Seattle, WA · On-site
$146K - $190K/yr
... Amazon Customer Service (CS ... This role will establish the operational framework that ensures every change request-from new ...
Remote Amazon Expert
Saint Petersburg, FL · On-site +1
Freelance as an Amazon Specialist and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a ... Amazon Customer Service * Amazon Graphic Design * Amazon Product Photography * Amazon Vendor ...
Remote Amazon Expert
Saint Petersburg, FL · On-site +1
Freelance as an Amazon Specialist and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a ... Amazon Customer Service * Amazon Graphic Design * Amazon Product Photography * Amazon Vendor ...
... of Amazon customer service (CS) data processing activities through comprehensive Records of ... details from business stakeholders - Analyze system owner responses to develop and maintain ...
... of Amazon customer service (CS) data processing activities through comprehensive Records of ... details from business stakeholders - Analyze system owner responses to develop and maintain ...
Principal, Technical Program Manager , Amazon Customer Service
Seattle, WA · On-site
$146K - $190K/yr
Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate-from their first day through their entire career-has an ...
Principal, Technical Program Manager , Amazon Customer Service
Seattle, WA · On-site
$146K - $190K/yr
Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate-from their first day through their entire career-has an ...
... of Amazon customer service (CS) data processing activities through comprehensive Records of ... details from business stakeholders - Analyze system owner responses to develop and maintain ...
... of Amazon customer service (CS) data processing activities through comprehensive Records of ... details from business stakeholders - Analyze system owner responses to develop and maintain ...
... how Amazon detects, responds to, and recovers from incidents across our global Customer Service ... network. Today, our incident management relies on 18+ disconnected tools, 42 manual steps, and ...
... how Amazon detects, responds to, and recovers from incidents across our global Customer Service ... network. Today, our incident management relies on 18+ disconnected tools, 42 manual steps, and ...
Senior Data Engineer, Amazon Customer Service
Austin, TX · On-site
$105K - $142K/yr
This team drives Amazon towards a defect-free customer experience by building technology that ... learnings from large and complicated data sets, including unstructured text corpora used for ...
Senior Data Engineer, Amazon Customer Service
Austin, TX · On-site
$105K - $142K/yr
This team drives Amazon towards a defect-free customer experience by building technology that ... learnings from large and complicated data sets, including unstructured text corpora used for ...
Sr. Manager, Product Management - Technical, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
Customer Experience Improvements (CXI) is a team within Amazon Customer Service (CS) that exists to ... from Identity to Payments to Selling Partner Services, Retail, WWOps, and Finance. You will also ...
Sr. Manager, Product Management - Technical, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
Customer Experience Improvements (CXI) is a team within Amazon Customer Service (CS) that exists to ... from Identity to Payments to Selling Partner Services, Retail, WWOps, and Finance. You will also ...
The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the ... from the customer. You'll do great in this role if you are: - Passionate about creating elegant ...
The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the ... from the customer. You'll do great in this role if you are: - Passionate about creating elegant ...
Delivery Station Customer Service Associate, DSL
Hagerstown, MD · On-site
$14.50 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
Hagerstown, MD · On-site
$14.50 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, SDS
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, SDS
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
Elmwood, LA · On-site
$13.25 - $18.50/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
New
Delivery Station Customer Service Associate, DSL
Elmwood, LA · On-site
$13.25 - $18.50/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
New
Delivery Station Customer Service Associate, DSL
Hagerstown, MD · On-site
$14.50 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
Hagerstown, MD · On-site
$14.50 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, SDS
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, SDS
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
Von Ormy, TX · On-site
$13.25 - $18.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
Von Ormy, TX · On-site
$13.25 - $18.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$13.25 - $18.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
New
Delivery Station Customer Service Associate, DSL
$13.25 - $18.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
New
Amazon Customer Service From Home information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do amazon customer service from home jobs pay per hour?
What are the key skills and qualifications needed to thrive as an Amazon Customer Service From Home representative, and why are they important?
Will Amazon pay you $28 an hour to work from home?
What is the difference between Amazon Customer Service From Home vs Amazon Technical Support From Home?
| Aspect | Amazon Customer Service From Home | Amazon Technical Support From Home |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; technical knowledge or certifications often preferred |
| Work Environment | Remote, home-based customer service setting | Remote, home-based technical support environment |
| Employer & Industry Usage | Amazon customer service division | Amazon technical support division |
| Common Search & Comparison Intent | Understanding customer service roles at Amazon | Understanding technical support roles at Amazon |
Amazon Customer Service From Home focuses on assisting customers with orders, returns, and general inquiries, requiring strong communication skills. Amazon Technical Support From Home involves troubleshooting technical issues, often requiring technical knowledge or certifications. Both roles are remote, industry-specific, and serve Amazon's customer base, but they differ in skill requirements and daily tasks.
Does Amazon offer remote customer service jobs?
How much does Amazon remote customer service pay?
How much will Amazon pay you to work from home?
What is an Amazon Customer Service From Home job?
How does working as an Amazon Customer Service representative from home differ from in-office customer service roles?
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Full-time
Re-posted 26 days ago
Amazon rating
7.4
Based on 6,965 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels - and CS is one of its largest and most complex customers
As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.
We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity
This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.
Key job responsibilities
- Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
- Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
- Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
- Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
- Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
- Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
- Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
- Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience
About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission - Connect powers the channels through which hundreds of millions of customer interactions flow each year.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US