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Seasonal Amazon Customer Service information

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How much do seasonal amazon customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for seasonal amazon customer service in the United States is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

Does Amazon let go of seasonal workers?

Amazon's seasonal customer service roles are typically temporary, but many seasonal workers are offered full-time positions based on performance and business needs. Termination at the end of the season is common, though some employees may be retained or rehired for future seasons or other roles.

What is the difference between Seasonal Amazon Customer Service vs Amazon Customer Service Associate?

AspectSeasonal Amazon Customer ServiceAmazon Customer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote or on-site during peak seasonsPrimarily on-site or remote, depending on location
Employment DurationTemporary, seasonal employmentFull-time or part-time, ongoing employment
Industry UsagePeak shopping seasons like holidaysYear-round customer support roles

Seasonal Amazon Customer Service roles are temporary positions during busy seasons, focusing on handling increased customer inquiries. Amazon Customer Service Associates typically work year-round, providing ongoing support. Both roles require similar credentials and training but differ mainly in duration and seasonal demand.

Does Amazon offer seasonal jobs?

Yes, Amazon offers seasonal customer service jobs during peak shopping periods such as holidays and Prime Day. These roles often involve handling customer inquiries, order support, and using tools like CRM systems, with flexible schedules and short-term commitments.

What is the seasonal job type in Amazon?

A seasonal Amazon customer service job is a temporary position typically available during peak shopping periods such as holidays. These roles involve assisting customers via phone, chat, or email and often require flexibility with schedules and basic computer skills. Seasonal positions usually last for several weeks to a few months and may lead to permanent roles based on performance.

How much does a seasonal Amazon worker make?

A seasonal Amazon customer service associate typically earns between $15 and $20 per hour, depending on location and experience. These roles often require flexible schedules and may include benefits such as overtime pay during peak seasons.
What cities are hiring for Seasonal Amazon Customer Service jobs? Cities with the most Seasonal Amazon Customer Service job openings:
What are the most commonly searched types of Amazon Customer Service jobs? The most popular types of Amazon Customer Service jobs are:
What states have the most Seasonal Amazon Customer Service jobs? States with the most job openings for Seasonal Amazon Customer Service jobs include:
What job categories do people searching Seasonal Amazon Customer Service jobs look for? The top searched job categories for Seasonal Amazon Customer Service jobs are:
Seasonal Amazon Customer Service jobs near you
Infographic showing various Seasonal Amazon Customer Service job openings in the United States as of July 2026, with employment types broken down into 7% Locum Tenens, 83% Full Time, 7% Part Time, 2% Contract, and 1% Summer. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,987 per year, or $15.9 per hour.
Principal Technical Program Manager, Amazon Customer Service

Principal Technical Program Manager, Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Re-posted 27 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,968 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels - and CS is one of its largest and most complex customers

As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.
We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity

This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.
Key job responsibilities
- Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
- Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
- Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
- Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
- Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
- Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
- Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
- Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience
About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission - Connect powers the channels through which hundreds of millions of customer interactions flow each year.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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