ZipRecruiter

Log In

1

Delivery Customer Service Jobs (NOW HIRING)

Kroger Delivery

Customer Service Delivery Driver

Romulus, MI

$16.25 - $20.25/hr

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following ...

Kroger Delivery

Customer Service Delivery Driver

Romulus, MI

$15.50 - $19.50/hr

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following ...

next page

Showing results 1-20

All JobsDelivery Customer Service Jobs

Delivery Customer Service information

See salary details

$29K

$93.9K

$160.5K

How much do delivery customer service jobs pay per year?

As of Aug 11, 2026, the average yearly pay for delivery customer service in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Delivery Customer Service vs Delivery Driver?

AspectDelivery Customer ServiceDelivery Driver
CredentialsCustomer service skills, sometimes a valid driver’s licenseValid driver’s license, clean driving record
Work EnvironmentCustomer interaction, office or warehouse setting, sometimes remoteOn-road, vehicle operation, delivery routes
Employer & Industry UsageRetail, food delivery, logistics companiesCourier services, food delivery platforms, logistics companies

Delivery Customer Service roles focus on assisting customers, managing inquiries, and ensuring satisfaction, often involving communication and problem-solving. Delivery Drivers primarily handle the physical delivery of goods, operating vehicles and navigating routes. Both roles are essential in the delivery industry but differ in responsibilities and daily tasks.

What is a delivery customer service representative?

A Delivery Customer Service representative is a professional who assists customers with inquiries and issues related to the delivery of products or services. Their responsibilities typically include tracking shipments, resolving delivery problems, processing returns or complaints, and ensuring customer satisfaction throughout the delivery process. They often communicate with customers via phone, email, or chat, and may also coordinate with delivery drivers or logistics teams to resolve issues efficiently.

What are some common challenges faced in a delivery customer service role, and how can they be managed?

In a Delivery Customer Service role, you may often deal with time-sensitive issues such as delayed shipments, incorrect orders, or last-minute changes from customers. Effectively managing these challenges requires strong communication skills, adaptability, and the ability to stay calm under pressure. Building solid relationships with delivery teams, using tracking software, and maintaining clear, proactive communication with customers are key strategies for success. Additionally, being solution-oriented and empathizing with customer concerns will help you resolve issues quickly and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a delivery customer service representative?

To excel as a Delivery Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with order tracking systems, CRM software, and sometimes logistics management platforms is typically required. Outstanding patience, empathy, and multitasking abilities help you handle customer concerns and coordinate effectively with delivery teams. These skills are essential to ensure customer satisfaction, resolve delivery issues efficiently, and maintain positive brand reputation.
More about Delivery Customer Service jobs
What cities are hiring for Delivery Customer Service jobs? Cities with the most Delivery Customer Service job openings:
What states have the most Delivery Customer Service jobs? States with the most job openings for Delivery Customer Service jobs include:
What job categories do people searching Delivery Customer Service jobs look for? The top searched job categories for Delivery Customer Service jobs are:
Delivery Customer Service jobs near you
Infographic showing various Delivery Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Home Delivery Customer Service Coordinator-2

Crate&Barrel

Cranbury, NJ • On-site

$18.50 - $24/hr

Other

Posted 5 days ago

Crate & Barrel rating

6.8

Company rating: 6.8 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

30th of 62 rated furniture retailers

Job description

The Home Delivery Customer Service Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.

A day in the life of as a Home Delivery Customer Service Coordinator...

  • Acts as a liaison between stores and service providers to be responsive to customer needs and requests

  • Inspects all products prior to customer pick-up

  • Acts as liaison between customers and various company departments

  • Resolves customer problems and complaints within guidelines

  • Moves physical goods

  • Sets up some shipments to third parties; change or cancel delivery time

  • Performs other related clerical duties

  • Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas

  • Rotates through different departments, as necessary, to meet the demands of the business

  • Participates in ongoing training regarding technology upgrades and new systems applicable to the position

  • Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

What you'll bring to the table...

  • Mechanical aptitude to assemble furniture pieces

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

  • Possess a complete understanding of training and communication resources relevant to the position

  • Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals

  • Good communication skills

  • Ability to work in a team environment

  • Attention to detail

  • Basic English Language proficiency

We'd love to hear from you if you have...

  • Previous related work experience

  • High School Diploma or GED equivalent

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

What Crate & Barrel employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crate & Barrel logo

About Crate & Barrel

Sourced by ZipRecruiter

Crate & Barrel operates in the retail industry, particularly in home furniture, accessories, and related services. Founded in 1962 by Gordon and Carole Segal in Chicago, Illinois, the company is now headquartered in Northbrook, Illinois and has become a leading home furnishings destination in the United States. With products including furniture, housewares, décor, kitchenware and much more, Crate & Barrel caters to an audience looking for modern, stylish home products. The company prides itself on its curated, globally sourced, and high-quality offerings. Its core mission is to help people love how they live in the moments that matter.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Northbrook, IL, US

Year founded

1962

Social media

FacebookInstagram

View All Crate & Barrel Jobs

Apply