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Delivery Customer Service Jobs (NOW HIRING)

Carvana

Customer Service Delivery

Austin, TX · On-site

$18 - $20/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

Carvana

Customer Service Delivery

Austin, TX

$18 - $20/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

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All JobsDelivery Customer Service Jobs

Delivery Customer Service information

See salary details

$29K

$93.9K

$160.5K

How much do delivery customer service jobs pay per year?

As of Jul 22, 2026, the average yearly pay for delivery customer service in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Delivery Customer Service vs Delivery Driver?

AspectDelivery Customer ServiceDelivery Driver
CredentialsCustomer service skills, sometimes a valid driver’s licenseValid driver’s license, clean driving record
Work EnvironmentCustomer interaction, office or warehouse setting, sometimes remoteOn-road, vehicle operation, delivery routes
Employer & Industry UsageRetail, food delivery, logistics companiesCourier services, food delivery platforms, logistics companies

Delivery Customer Service roles focus on assisting customers, managing inquiries, and ensuring satisfaction, often involving communication and problem-solving. Delivery Drivers primarily handle the physical delivery of goods, operating vehicles and navigating routes. Both roles are essential in the delivery industry but differ in responsibilities and daily tasks.

What is a Delivery Customer Service representative?

A Delivery Customer Service representative is a professional who assists customers with inquiries and issues related to the delivery of products or services. Their responsibilities typically include tracking shipments, resolving delivery problems, processing returns or complaints, and ensuring customer satisfaction throughout the delivery process. They often communicate with customers via phone, email, or chat, and may also coordinate with delivery drivers or logistics teams to resolve issues efficiently.

What are some common challenges faced in a Delivery Customer Service role, and how can they be managed?

In a Delivery Customer Service role, you may often deal with time-sensitive issues such as delayed shipments, incorrect orders, or last-minute changes from customers. Effectively managing these challenges requires strong communication skills, adaptability, and the ability to stay calm under pressure. Building solid relationships with delivery teams, using tracking software, and maintaining clear, proactive communication with customers are key strategies for success. Additionally, being solution-oriented and empathizing with customer concerns will help you resolve issues quickly and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a Delivery Customer Service representative, and why are they important?

To excel as a Delivery Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with order tracking systems, CRM software, and sometimes logistics management platforms is typically required. Outstanding patience, empathy, and multitasking abilities help you handle customer concerns and coordinate effectively with delivery teams. These skills are essential to ensure customer satisfaction, resolve delivery issues efficiently, and maintain positive brand reputation.
More about Delivery Customer Service jobs
What cities are hiring for Delivery Customer Service jobs? Cities with the most Delivery Customer Service job openings:
What states have the most Delivery Customer Service jobs? States with the most job openings for Delivery Customer Service jobs include:
What job categories do people searching Delivery Customer Service jobs look for? The top searched job categories for Delivery Customer Service jobs are:
Delivery Customer Service jobs near you
Infographic showing various Delivery Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Client Delivery & Customer Service Director

Client Delivery & Customer Service Director

BE Group

Horsham, PA • On-site

Full-time

Posted 3 hours ago

Job description

Our client is a premier facilities services provider delivering sophisticated facility services across North America. Their clients span healthcare, higher education, government, warehousing, and global enterprises.
We are assisting in their hiring of a Client Delivery & Customer Services Director.
This position is on-site, in their offices in Horsham, PA.
Overview:
The Client Delivery & Customer Services Director is a visible, hands-on leadership role responsible for onboarding, transition, and ongoing support of client accounts.
This role blends client-facing leadership, field support, operational execution, and technology-driven process management. They will serve as the conduit between Sales, Operations, Field Leadership, and the Home Office.
Responsibilities:
  • Own the end-to-end client delivery lifecycle for new account start-ups, transitions, and major client-driven projects.
  • Lead and refine a standardized client delivery playbook covering pre-launch planning, launch execution, and post-launch stabilization.
  • Ensure all operational readiness elements are completed on time, including staffing plans, supplies, equipment, and site-specific requirements.
  • Serve as the primary home office liaison supporting Field Directors, Regional Directors, and Operations Managers.
  • Lead and manage the Field Support function, providing oversight and influence across teams.
  • Actively engage with clients during onboarding to build trust, manage expectations, and ensure strong first impressions.
  • Identify and proactively address risks to service quality, staffing, or client satisfaction.
  • Oversee work orders, special projects, and client-driven initiatives, ensuring proper pricing, approvals, execution, and communication.
  • Partner with Finance and Operations to manage budgets related to client startups, mobilizations, travel, and project work.
  • Track, analyze, and report on KPIs, including startup success rates, client satisfaction, retention, and operational performance.
  • Serve as the internal subject-matter expert for internal and CRM systems.
  • Collaborate with HR and leadership to support training, onboarding, and development of field and support teams.
Qualifications & Experience:
  • Bachelor’s degree required; advanced degree a plus.
  • 7+ years of experience in client delivery, operations, project management, or field support roles.
  • Experience in service-based, multi-site, or operationally complex organizations preferred.
  • Proven ability to manage large-scale client start-ups, transitions, and cross-functional projects.
  • Strong technology acumen; experience with CRM platforms, and automation strongly preferred.