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Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations. Required Qualifications * High school diploma or equivalent. * 1+ year of experience in ...

Kroger Delivery

Customer Service Delivery Driver

Romulus, MI · On-site

$15.50 - $19.50/hr

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following ...

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Delivery Customer Service information

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$29K

$93.9K

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How much do delivery customer service jobs pay per year?

As of Sep 1, 2026, the average yearly pay for delivery customer service in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a delivery customer service representative?

A Delivery Customer Service representative is a professional who assists customers with inquiries and issues related to the delivery of products or services. Their responsibilities typically include tracking shipments, resolving delivery problems, processing returns or complaints, and ensuring customer satisfaction throughout the delivery process. They often communicate with customers via phone, email, or chat, and may also coordinate with delivery drivers or logistics teams to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a delivery customer service representative?

To excel as a Delivery Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with order tracking systems, CRM software, and sometimes logistics management platforms is typically required. Outstanding patience, empathy, and multitasking abilities help you handle customer concerns and coordinate effectively with delivery teams. These skills are essential to ensure customer satisfaction, resolve delivery issues efficiently, and maintain positive brand reputation.

What are some common challenges faced in a delivery customer service role, and how can they be managed?

In a Delivery Customer Service role, you may often deal with time-sensitive issues such as delayed shipments, incorrect orders, or last-minute changes from customers. Effectively managing these challenges requires strong communication skills, adaptability, and the ability to stay calm under pressure. Building solid relationships with delivery teams, using tracking software, and maintaining clear, proactive communication with customers are key strategies for success. Additionally, being solution-oriented and empathizing with customer concerns will help you resolve issues quickly and maintain customer satisfaction.

What is the difference between Delivery Customer Service vs Delivery Driver?

AspectDelivery Customer ServiceDelivery Driver
CredentialsCustomer service skills, sometimes a valid driver’s licenseValid driver’s license, clean driving record
Work EnvironmentCustomer interaction, office or warehouse setting, sometimes remoteOn-road, vehicle operation, delivery routes
Employer & Industry UsageRetail, food delivery, logistics companiesCourier services, food delivery platforms, logistics companies

Delivery Customer Service roles focus on assisting customers, managing inquiries, and ensuring satisfaction, often involving communication and problem-solving. Delivery Drivers primarily handle the physical delivery of goods, operating vehicles and navigating routes. Both roles are essential in the delivery industry but differ in responsibilities and daily tasks.

More about Delivery Customer Service jobs

What cities are hiring for Delivery Customer Service jobs?

Cities with the most Delivery Customer Service job openings:

What states have the most Delivery Customer Service jobs?

States with the most job openings for Delivery Customer Service jobs include:

What job categories do people searching Delivery Customer Service jobs look for?

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Delivery Customer Service jobs near you
Infographic showing various Delivery Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Delivery Customer Service Coordinator

Gardner, MA • On-site

Manny's Appliances
Retail • 51 - 200 employees
Learn more about Manny's Appliancesexternal

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Job Type
Full-time
Description
Delivery Customer Service Coordinator
Pay: $25.00 - $27.00 per hour
Schedule: Tues- Saturday 8am-4pm
The Delivery Customer Service Coordinator serves as the primary point of contact for customers and delivery crews during daily delivery operations. This position is responsible for resolving delivery concerns in real time, coordinating solutions with delivery teams, communicating with internal departments, and ensuring exceptional customer service throughout the delivery experience.
This role requires strong problem-solving skills, sound judgment, excellent communication, and the ability to remain calm in a fast-paced environment while managing multiple priorities.
Essential Duties & Responsibilities of the Delivery Customer Service Coordinator:
  • Answer and manage all incoming delivery-related customer calls.
  • Resolve customer concerns and delivery issues while providing exceptional customer service.
  • Coordinate directly with delivery crews throughout the day to troubleshoot and resolve delivery challenges in real time.
  • Provide timely communication and updates to customers regarding delivery status.
  • Authorize customer damage allowances within established company guidelines.
  • Coordinate service requests with the Service Department when repairs are required following delivery.
  • Travel to customer homes using a company vehicle to assess and resolve urgent delivery-related concerns when necessary.
  • Document and communicate all delivery issues, customer concerns, property damage incidents, and resolutions to the Delivery Manager and other appropriate leadership.
  • Maintain accurate records of customer interactions and delivery issues.
  • Work collaboratively with the Delivery, Service, Sales, and Warehouse teams to ensure a positive customer experience.
  • Maintain possession of the delivery phone during scheduled working hours and ensure it is available on-site for after-hours operational use.
  • Perform other duties as assigned.

Requirements
Qualifications of Delivery Customer Service Coordinator:
  • High school diploma or equivalent required.
  • Previous customer service experience required.
  • Delivery, logistics, transportation, or appliance delivery experience is strongly preferred.
  • Excellent verbal and written communication skills.
  • Strong conflict resolution and problem-solving abilities.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with Microsoft Office and the ability to learn dispatch and operating systems.
  • Valid driver's license with an acceptable driving record required.

Knowledge, Skills & Abilities
  • Outstanding customer service skills.
  • Ability to de-escalate difficult customer situations professionally.
  • Ability to make sound decisions independently while following company procedures.
  • Strong teamwork and collaboration skills.
  • Excellent organizational and follow-up abilities.
  • Ability to communicate effectively with customers, delivery personnel, service technicians, and management.

Physical Requirements
  • Ability to sit, stand, walk, bend, and use standard office equipment throughout the workday.
  • Occasionally lift and/or move up to 25 pounds.
  • Ability to travel locally to customer homes as needed using a company vehicle.
  • Ability to work in both office and warehouse environments with varying temperatures.

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Work Location: In person
Salary Description
$25.00 to $27.00 per hour

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