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Delivery Customer Service Jobs (NOW HIRING)

American Tape & Label

Be Seen First

Boxing/ Delivery/Customer Service

Denver, CO · On-site

$19 - $23/hr

You will also he helping with delivery. We are looking for someone who wants to be a department leader and someone who has excellent customer service and communication as you will be working directly ...

American Tape & Label

Be Seen First

Boxing/ Delivery/Customer Service

Wheat Ridge, CO · On-site

$19 - $23/hr

You will also he helping with delivery. We are looking for someone who wants to be a department leader and someone who has excellent customer service and communication as you will be working directly ...

Kroger Delivery

Customer Service Delivery Driver

Romulus, MI · On-site

$15.50 - $19.50/hr

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following ...

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All JobsDelivery Customer Service Jobs

Delivery Customer Service information

See salary details

$29K

$93.9K

$160.5K

How much do delivery customer service jobs pay per year?

As of Jul 2, 2026, the average yearly pay for delivery customer service in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Delivery Customer Service vs Delivery Driver?

AspectDelivery Customer ServiceDelivery Driver
CredentialsCustomer service skills, sometimes a valid driver’s licenseValid driver’s license, clean driving record
Work EnvironmentCustomer interaction, office or warehouse setting, sometimes remoteOn-road, vehicle operation, delivery routes
Employer & Industry UsageRetail, food delivery, logistics companiesCourier services, food delivery platforms, logistics companies

Delivery Customer Service roles focus on assisting customers, managing inquiries, and ensuring satisfaction, often involving communication and problem-solving. Delivery Drivers primarily handle the physical delivery of goods, operating vehicles and navigating routes. Both roles are essential in the delivery industry but differ in responsibilities and daily tasks.

What is a Delivery Customer Service representative?

A Delivery Customer Service representative is a professional who assists customers with inquiries and issues related to the delivery of products or services. Their responsibilities typically include tracking shipments, resolving delivery problems, processing returns or complaints, and ensuring customer satisfaction throughout the delivery process. They often communicate with customers via phone, email, or chat, and may also coordinate with delivery drivers or logistics teams to resolve issues efficiently.

What are some common challenges faced in a Delivery Customer Service role, and how can they be managed?

In a Delivery Customer Service role, you may often deal with time-sensitive issues such as delayed shipments, incorrect orders, or last-minute changes from customers. Effectively managing these challenges requires strong communication skills, adaptability, and the ability to stay calm under pressure. Building solid relationships with delivery teams, using tracking software, and maintaining clear, proactive communication with customers are key strategies for success. Additionally, being solution-oriented and empathizing with customer concerns will help you resolve issues quickly and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a Delivery Customer Service representative, and why are they important?

To excel as a Delivery Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with order tracking systems, CRM software, and sometimes logistics management platforms is typically required. Outstanding patience, empathy, and multitasking abilities help you handle customer concerns and coordinate effectively with delivery teams. These skills are essential to ensure customer satisfaction, resolve delivery issues efficiently, and maintain positive brand reputation.
More about Delivery Customer Service jobs
What cities are hiring for Delivery Customer Service jobs? Cities with the most Delivery Customer Service job openings:
What states have the most Delivery Customer Service jobs? States with the most job openings for Delivery Customer Service jobs include:
What job categories do people searching Delivery Customer Service jobs look for? The top searched job categories for Delivery Customer Service jobs are:
Delivery Customer Service jobs near you
Infographic showing various Delivery Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 49% Full Time, 46% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Delivery Customer Service Specialist

Delivery Customer Service Specialist

Manny's Appliances

Gardner, MA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Job Summary:
The Delivery Customer Service Specialist serves as the primary point of contact for customers regarding deliveries, providing exceptional service and support throughout the delivery process. This role is responsible for coordinating delivery communications, confirming schedules, maintaining accurate customer records, assisting with administrative and compliance tasks, and supporting the delivery management team. The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
Responsibilities of Delivery Customer Service Specialist:
  • Answers all incoming calls and resolves the customer questions or routes them to the appropriate store, service or delivery personnel.
  • Confirm and correspond daily deliveries with customers in support of delivery manager
  • Verify customer contact information in operating and dispatch systems.
  • Reviews & posts positive survey responses on the bulletin boards in the warehouse & follows up with customers on the negative feedback.
  • Receives & distributes mail in Gardner facility
  • Orders office supplies and maintains inventory for Gardner staff
  • Maintains a clean and safe work environment including working with drivers to maintain first aid kits in all vehicles (i.e. Penske & Manny's)
  • Works closely with the Delivery Manager in coordination of the topics to discuss for delivery team meeting & sends minutes to Wilbraham & Claremont to discuss with their teams
  • Assists employees with Paylocity issues (once trained)
  • Assist with distribution of uniforms and other company apparel
  • Tracks DOT expiration dates and schedule DOT appointments
  • Administers journal entries into Paylocity in support of Delivery and Fleet/Warehouse Managers
  • Perform housekeeping issues. Supervise outside custodial services.
  • Other duties as assigned.

Requirements
Competencies of a Delivery Customer Service Specialist:
  • Exceptional Customer Service skills
  • Organizational & Time Management Skills
  • Administration skills (i.e. computer entry, meeting coordination; routine follow-up)
  • Attention to detail.
  • Record keeping skills.

Qualifications:
  • H.S. diploma or equivalent is required, and some advanced learning is preferred.
  • Previous office and/or customer services experience is required.
  • Microsoft Office Suite experience required.
  • Ability to learn various inventory and dispatch tracking software programs.

Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Salary Description
$20.00 - $22.00

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