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Delivery Customer Service information

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$29K

$93.9K

$160.5K

How much do delivery customer service jobs pay per year?

As of Jun 8, 2026, the average yearly pay for delivery customer service in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Delivery Customer Service vs Delivery Driver?

AspectDelivery Customer ServiceDelivery Driver
CredentialsCustomer service skills, sometimes a valid driver’s licenseValid driver’s license, clean driving record
Work EnvironmentCustomer interaction, office or warehouse setting, sometimes remoteOn-road, vehicle operation, delivery routes
Employer & Industry UsageRetail, food delivery, logistics companiesCourier services, food delivery platforms, logistics companies

Delivery Customer Service roles focus on assisting customers, managing inquiries, and ensuring satisfaction, often involving communication and problem-solving. Delivery Drivers primarily handle the physical delivery of goods, operating vehicles and navigating routes. Both roles are essential in the delivery industry but differ in responsibilities and daily tasks.

What is a Delivery Customer Service representative?

A Delivery Customer Service representative is a professional who assists customers with inquiries and issues related to the delivery of products or services. Their responsibilities typically include tracking shipments, resolving delivery problems, processing returns or complaints, and ensuring customer satisfaction throughout the delivery process. They often communicate with customers via phone, email, or chat, and may also coordinate with delivery drivers or logistics teams to resolve issues efficiently.

What are some common challenges faced in a Delivery Customer Service role, and how can they be managed?

In a Delivery Customer Service role, you may often deal with time-sensitive issues such as delayed shipments, incorrect orders, or last-minute changes from customers. Effectively managing these challenges requires strong communication skills, adaptability, and the ability to stay calm under pressure. Building solid relationships with delivery teams, using tracking software, and maintaining clear, proactive communication with customers are key strategies for success. Additionally, being solution-oriented and empathizing with customer concerns will help you resolve issues quickly and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a Delivery Customer Service representative, and why are they important?

To excel as a Delivery Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with order tracking systems, CRM software, and sometimes logistics management platforms is typically required. Outstanding patience, empathy, and multitasking abilities help you handle customer concerns and coordinate effectively with delivery teams. These skills are essential to ensure customer satisfaction, resolve delivery issues efficiently, and maintain positive brand reputation.
More about Delivery Customer Service jobs
What cities are hiring for Delivery Customer Service jobs? Cities with the most Delivery Customer Service job openings:
What states have the most Delivery Customer Service jobs? States with the most job openings for Delivery Customer Service jobs include:
What job categories do people searching Delivery Customer Service jobs look for? The top searched job categories for Delivery Customer Service jobs are:
Delivery Customer Service jobs near you
Infographic showing various Delivery Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Supervisor, IT Service Delivery & Customer Experience

Supervisor, IT Service Delivery & Customer Experience

High Liner Foods

Portsmouth, NH • On-site

Full-time

Dental, Vision, Retirement

Posted 26 days ago

Job description

Job Overview:
Reporting to the Manager, IT Services & Customer Experience, the Supervisor, IT Services & Customer Experience is responsible for the day-to-day leadership and execution of IT support operations across all High Liner Foods sites. This role serves as the primary people leader for the IT Services & Support Specialists and Coordinator, providing direct coaching, scheduling, and operational direction to ensure service delivery is consistent, timely, and aligned with defined standards. The Supervisor acts as the operational escalation point, during and after business hours, for incidents and service requests, owns end-user asset lifecycle execution, and drives standardization and continuous improvement in support processes across all locations.
Essential Duties and responsibilities
  • Lead and oversee day-to-day IT support operations across multiple sites, including team leadership, workload management, coaching, scheduling, and operational escalations.
  • Manage end-to-end IT service delivery, including incident, request, and ticket management, ensuring SLA compliance, service quality, root cause analysis, and minimal business disruption.
  • Administer and maintain Microsoft 365 environments, including Active Directory, Exchange Online, SharePoint, Teams, and OneDrive, while supporting cybersecurity and business continuity initiatives.
  • Oversee IT asset lifecycle management, device provisioning, licensing, onboarding/offboarding coordination, and standardization of operational procedures to improve efficiency and user experience.
  • Coordinate releases, deployments, vendors, managed service providers, after-hours support, and operational readiness activities, ensuring effective escalation management and support continuity.
  • Drive continuous improvement, automation, AI adoption, documentation management, and customer satisfaction initiatives to enhance operational performance and service delivery.

Qualifications
  • Undergraduate degree or college diploma in Information Technology or a related field.
  • 3+ years of leadership/supervisory experience combined with hands-on IT support experience, preferably within a CPG environment.
  • Strong experience supporting and troubleshooting Microsoft 365 applications, including Outlook, SharePoint, OneDrive, and Teams.
  • Solid technical knowledge of infrastructure, data centers, servers, networking, and Windows Server technologies including Active Directory, DNS, DHCP, and Group Policies.
  • Proven ability to manage multiple incidents, requests, and priorities effectively within a fast-paced, dynamic environment.
  • Experience with vendor management, audits, risk assessments, IT gap analysis, and the development of operational documentation, policies, and procedures.
  • Strong analytical, troubleshooting, and workflow improvement skills, with the ability to communicate technical concepts clearly to non-technical stakeholders.
  • Self-motivated and adaptable team player with exceptional attention to detail; ERP support experience, including Oracle JDE, is considered an asset.
  • Demonstrated passion for putting customers and consumers at the heart of their work
  • Strong 'all hands on deck' mentality, knowing that as a team we can strive and win as a team

Current employees please note: this position is referral bonus eligible! See our policy for more details.
What's in it for you?
Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.
Competitive Salary
Heath, dental & vision coverage
Pay for performance incentives
Employee & Family assistance programs
Wellness Programs
Retirement Planning
Supplemental Parental Leaves
Disability Support
Family friendly Flex policies & Summer hours
Volunteer hours
Learning and mentorship opportunities
Safety focused work environment
About High Liner Foods
Founded in 1899 in Lunenburg, Nova Scotia, High Liner Foods has grown from a small salt fish company into a leading North American processor and marketer of value-added frozen seafood. Our trusted brands - including High Liner, Fisher Boy, Mirabel, Sea Cuisine, C.Wirthy & Co, Mrs. Paul's, Van de Kamp's, and Icelandic Seafood - are enjoyed by families, restaurants, and institutions across Canada and the United States.
Guided by our purpose of Reimagining Seafood to Nourish Life, we combine over a century of expertise with innovation, consumer insight, and responsible practices to deliver high-quality seafood people can trust.
At High Liner Foods, we are a people-first organization. We invest in our employees through development opportunities, collaborative teamwork, and a culture where safety, well-being, and growth are priorities. Whether in our offices, plants, or distribution teams, our people work together to deliver excellence and drive the future of seafood.
Our Values
Serve with Purpose - We put our customers and consumers at the heart of everything we do, creating quality products that help to nourish lives and foster connections that go beyond the plate.
Do the Right Thing - We lead with integrity, act responsibly, and make choices that support our people, our partners, and our planet. .
Innovate & Reimagine - We challenge the norm, embrace fresh ideas, and turn innovation into impact.
All Hands on Deck - Powered by people and driven by purpose, we lead with courage, hold one another accountable, and celebrate as a team
Ready to make waves with us? Join High Liner Foods and help shape the future of seafood.
To learn more please visit our our Career/LinkedIn/Indeed page
#HLSJ
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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