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Delivery Customer Service Jobs (NOW HIRING)

Carvana

Customer Service Delivery

Austin, TX · On-site

$18 - $20/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

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Delivery Customer Service information

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$29K

$93.9K

$160.5K

How much do delivery customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for delivery customer service in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Delivery Customer Service vs Delivery Driver?

AspectDelivery Customer ServiceDelivery Driver
CredentialsCustomer service skills, sometimes a valid driver’s licenseValid driver’s license, clean driving record
Work EnvironmentCustomer interaction, office or warehouse setting, sometimes remoteOn-road, vehicle operation, delivery routes
Employer & Industry UsageRetail, food delivery, logistics companiesCourier services, food delivery platforms, logistics companies

Delivery Customer Service roles focus on assisting customers, managing inquiries, and ensuring satisfaction, often involving communication and problem-solving. Delivery Drivers primarily handle the physical delivery of goods, operating vehicles and navigating routes. Both roles are essential in the delivery industry but differ in responsibilities and daily tasks.

What is a delivery customer service representative?

A Delivery Customer Service representative is a professional who assists customers with inquiries and issues related to the delivery of products or services. Their responsibilities typically include tracking shipments, resolving delivery problems, processing returns or complaints, and ensuring customer satisfaction throughout the delivery process. They often communicate with customers via phone, email, or chat, and may also coordinate with delivery drivers or logistics teams to resolve issues efficiently.

What are some common challenges faced in a delivery customer service role, and how can they be managed?

In a Delivery Customer Service role, you may often deal with time-sensitive issues such as delayed shipments, incorrect orders, or last-minute changes from customers. Effectively managing these challenges requires strong communication skills, adaptability, and the ability to stay calm under pressure. Building solid relationships with delivery teams, using tracking software, and maintaining clear, proactive communication with customers are key strategies for success. Additionally, being solution-oriented and empathizing with customer concerns will help you resolve issues quickly and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a delivery customer service representative?

To excel as a Delivery Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with order tracking systems, CRM software, and sometimes logistics management platforms is typically required. Outstanding patience, empathy, and multitasking abilities help you handle customer concerns and coordinate effectively with delivery teams. These skills are essential to ensure customer satisfaction, resolve delivery issues efficiently, and maintain positive brand reputation.
More about Delivery Customer Service jobs
What cities are hiring for Delivery Customer Service jobs? Cities with the most Delivery Customer Service job openings:
What states have the most Delivery Customer Service jobs? States with the most job openings for Delivery Customer Service jobs include:
What job categories do people searching Delivery Customer Service jobs look for? The top searched job categories for Delivery Customer Service jobs are:
Delivery Customer Service jobs near you
Infographic showing various Delivery Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Delivery Customer Experience Specialist

Kimbrell's Home Furnishings

Jacksonville, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Overview: Join our team as a Delivery & Customer Experience Specialist, where you’ll deliver and set up furniture while creating a top-tier, white-glove customer experience. This role is key to ensuring every customer interaction ends on a high note.

What You’ll Do:

Deliver, assemble, and set up furniture in customers’ homes

Provide professional, customer-focused service at every stop

Load, unload, and handle merchandise safely

Assist with showroom displays and store support tasks

Support warehouse operations and inventory handling

Maintain delivery vehicles and follow safety procedures

Field collections

What We’re Looking For:

Customer-focused, professional, and dependable

Ability to lift 10–100+ lbs and work in a fast-paced environment

Basic mechanical skills (furniture assembly)

Valid driver’s license with a good driving record

Strong communication and teamwork skills

Basic computer skills (bilingual is a plus)

Why It Matters: You are the final touchpoint in the customer journey—your service directly impacts customer satisfaction, repeat business, and brand reputation.

The above-listed are a few of the duties and responsibilities associated with this position and are not intended to be a comprehensive list of all duties

Apply