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Online Retail Customer Service Jobs (NOW HIRING)

EZCORP

Retail Customer Service

West Valley City, UT · On-site

$14.50 - $15.75/hr

At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service ...

EZCORP

Retail Customer Service

West Valley City, UT · On-site

$14.50 - $15.75/hr

At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service ...

Sherwin-Williams

Retail Customer Service

Jackson, WY · On-site

$23/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Trotwood, OH · On-site

$17.05/hr

Customer Service Specialist This position is essential to the success of our retail stores ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Beavercreek, OH · On-site

$16.83/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Englewood, OH · On-site

$17.05/hr

Customer Service Specialist This position is essential to the success of our retail stores ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Ferguson, MO · On-site

$19/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Evansville, IN · On-site

$16.65/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Michaels Stores

Retail Customer Service

Riverhead, NY · On-site

$17 - $20/hr

... Online Pickup in Store (BOPIS) and Ship From Store (SFS) * Participate in the truck unload ... Retail and/or customer service experience preferred Physical Requirements Work Environment

Sherwin-Williams

Retail Customer Service

Cincinnati, OH · On-site

$16.83/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Sidney, OH · On-site

$16.83/hr

Customer Service Specialist This position is essential to the success of our retail stores ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Dayton, OH · On-site

$17.05/hr

Customer Service Specialist This position is essential to the success of our retail stores ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Ballwin, MO · On-site

$19/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Ballwin, MO · On-site

$19/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Milford, OH · On-site

$16.83/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

New

Sherwin-Williams

Retail Customer Service

Ferguson, MO

$16 - $18.75/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williamsin

Retail Customer Service

Casper, WY · On-site

$17/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

Sherwin-Williams

Retail Customer Service

Ballwin, MO · On-site

$19/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 ...

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Online Retail Customer Service information

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$17

$24

How much do online retail customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for online retail customer service in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What does an online retail customer service representative do?

An Online Retail Customer Service representative assists customers with inquiries, issues, and orders related to an online store. Their responsibilities include answering questions about products, processing returns or exchanges, tracking shipments, and resolving complaints. They communicate with customers through various channels such as email, chat, or phone to ensure a positive shopping experience. They also work closely with other departments to address customer needs efficiently.

What are the key skills and qualifications needed to thrive as an online retail customer service representative?

To excel as an Online Retail Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with e-commerce platforms, often supported by a high school diploma or equivalent. Experience with CRM systems, live chat software, and order management tools is commonly expected. Patience, empathy, and adaptability are crucial soft skills for effectively resolving customer inquiries and complaints. These competencies are essential for delivering excellent customer experiences, building brand loyalty, and efficiently handling high volumes of online interactions.

How does an online retail customer service representative typically collaborate with other departments to resolve customer issues?

Online Retail Customer Service representatives often work closely with departments such as shipping, inventory, and technical support to quickly resolve customer concerns. For example, if a customer reports a delayed order, the representative may coordinate with the warehouse or logistics team to track the package and provide updates. Collaboration with the returns or product teams is also common when handling refunds or product inquiries. This teamwork ensures customer issues are resolved efficiently, and representatives develop a clear understanding of the company's operations.
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What cities are hiring for Online Retail Customer Service jobs?

Cities with the most Online Retail Customer Service job openings:

What are the most commonly searched types of Retail Customer Service jobs?

The most popular types of Retail Customer Service jobs are:

What states have the most Online Retail Customer Service jobs?

States with the most job openings for Online Retail Customer Service jobs include:

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Online Retail Customer Service jobs near you
Infographic showing various Online Retail Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,807 per year, or $17.2 per hour.

Online Customer Service

Outdoor Gear Exchange Inc

Burlington, VT • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 29 days ago

Job description

Description:

As an Online Customer Service Specialist, you play a pivotal role in ensuring exceptional customer satisfaction through effective communication channels. Responsible for managing customer interactions via phone, email, and chat, you will focus on addressing online orders, warranty, special, and group orders, 30-day guarantee procedures, online gift cards, address verification, and fraud prevention, as well as overseeing the online returns process.

Key Responsibilities:

  1. Customer Service:
    • Handle customer inquiries and concerns through phone, email, and chat.
    • Provide timely and accurate information to customers, ensuring a positive experience.
  2. Order Management:
    • Address and resolve issues related to online orders promptly.
    • Ensure smooth processing of warranty claims and adherence to the 30-day guarantee procedures.
    • Accurately manage and document special orders and group sales, ensuring clear communication and timely fulfillment.
  3. Gift Cards:
    • Manage and assist customers with online gift card inquiries and transactions.
    • Ensure the secure and efficient issuance and redemption of gift cards.
  4. Address Verification and Fraud Prevention:
    • Execute address verification procedures to enhance accuracy.
    • Monitor and prevent fraudulent activities, taking appropriate actions as necessary.
  5. Online Returns:
    • Oversee the online returns process, guiding customers through the steps.
    • Process online returns both physically and digitally and pass them off to the logistics team for the necessary next steps.
    • Ensure compliance with company policies and procedures for returns.


Requirements:

 Qualifications:

  • High school diploma or equivalent; additional education in a related field (preferred).
  • Proven experience in customer service, preferably in an online retail environment.
  • Proven experience with sales of outdoor recreation categories. 

Attributes:

  • Excellent internal and external communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Familiarity with e-commerce platforms and customer service tools.

Apply