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Apac Customer Service Jobs (NOW HIRING)

Legitmark, Inc.

Customer Experience & Operations Specialist (APAC) Customer Experience / Operations - Remote (APAC ... service role * Strong written communication in English -- clear, calm, and precise with both ...

New

iManage

Senior Manager of Customer Success (APAC)

Senior Manager Of Customer Success (Apac) This is a remote role within a global team that utilizes ... Partnering and maintaining strong cross-functional partnerships with support, professional services ...

Ashby

Founding Customer Success Manager - APAC

As we continue to grow in APAC, we are excited to hire our first Customer Success Manager in region ... You partner closely with Sales, Product, Support, Professional Services, and Operations to deliver ...

Mars

Regional Customer Supply Chain Manager

Sharon, CT · On-site

... of APAC Customer Service Monitor CS performance and initiate study, analysis and diagnosis for continuous improvement of performance, process and system & tools Act as Functional Expert on tools ...

Instructure

Customer Success Manager, APAC

Customer Success Manager, APAC At Instructure, we believe in the power of people to grow and ... Coordinating effectively across Support, Services, Product, Sales and other internal teams to ...

Worldly

Customer Success Associate (Sustainability)

The role is responsible for managing customers' supplier lists and verifying data accuracy, supporting service cadences for customers in different subscriptions, delivering training to APAC customers ...

Panopto

Customer Success Manager, Korea (Seoul)

As the Customer Success Manager for the APAC region, you will protect and expand Panopto ... Build and deliver localized self-service educational resources, videos, and documentation that ...

LoyaltyLion

Senior Customer Success Manager (APAC)

You will take ownership of all customers across the APAC region, ensuring they continuously recognize the impact we deliver from our products and services. You will onboard new customers and be the ...

Seerist

The Sydney-based APAC team is currently expanding. Position Summary The Customer Success Manager ... and data/feature-service concepts, under the guidance of the Technical Solutions team.

Miro

Vice President Customer Success

New York, NY · On-site +1

Build, coach and lead the Americas and Japan/Apac Customer Success teams * Partner with sales ... Experience driving professional services to deepen customer relationships and accelerate their time ...

Malvern Panalytical

Senior Director of Sales, APAC The successful candidate will be based in Japan, Korea or Singapore ... customers with performance and keeping them with service. With more than 2,000 employees operating ...

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ... Manage and mentor technical engineers across North America, the EU, and APAC regions. Oversee ...

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Apac Customer Service information

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How much do apac customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for apac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an APAC Customer Service?

An APAC Customer Service job involves supporting customers across the Asia-Pacific (APAC) region by addressing inquiries, resolving issues, and providing product or service assistance. It often requires strong communication skills and knowledge of multiple languages or cultural nuances. Responsibilities can include handling calls, emails, and chats while ensuring customer satisfaction. Time zone flexibility and familiarity with regional business practices may be essential.

What are the key skills and qualifications needed to thrive in the APAC Customer Service position?

To excel in an APAC Customer Service role, you should have strong communication skills, fluency in one or more APAC-region languages, and experience in customer support or call center environments. Familiarity with CRM platforms, ticketing systems, and proficiency in Microsoft Office or similar tools is often required. Outstanding candidates demonstrate cultural sensitivity, patience, and strong problem-solving skills when interacting with diverse customers. These competencies are critical to delivering high-quality support and fostering positive customer relationships across the Asia-Pacific market.

What are the typical daily tasks and responsibilities for an APAC Customer Service?

As an APAC Customer Service representative, your main responsibilities include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and ensuring timely resolution within service level agreements. You may also collaborate with cross-functional teams such as sales, logistics, or technical support to address complex requests. The role often requires balancing multiple customer cases, maintaining detailed records in CRM systems, and adapting to various cultural norms within the APAC region. You’ll play a key role in both retaining customers and supporting the company's reputation through high-quality service.

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Apac Customer Service jobs near you
Infographic showing various Apac Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience & Operations Specialist (APAC) Customer Experience / Operations Remote (APAC) Vi

Pacific, MO • On-site

Legitmark, Inc.
See more jobs at Legitmark, Inc.external

Other

Posted 3 days ago

New

Job description

Customer Experience & Operations Specialist (APAC)

Customer Experience / Operations – Remote (APAC)

About the role

In this role, you'll:

  • Review and process authentication items in our internal workflows for the APAC queue, keeping quality and turnaround times high
  • Own escalations end-to-end: investigate exceptions, gather context, route to the right owner, and follow through to resolution
  • Support APAC customers externally across email and other channels — submissions, results, account questions, and issue follow-ups
  • Partner with authenticators, category leads, and product/engineering when a customer or ops issue needs deeper investigation
  • Document patterns from escalations and support tickets so we can improve process, tooling, and customer guidance for the APAC market
  • Help maintain and refine ops playbooks, queues, and handoff standards as volume grows
  • Flag recurring friction (photo quality, SLA misses, unclear policies) and propose practical fixes

Your first 45 days

  • Day 14: Fluent in the queue. You're processing items confidently, handling common escalations, and responding to customers with Legitmark's voice and standards.
  • Day 30: Closing the loop. You're owning escalations end-to-end with minimal handholding, and customers and internal partners trust you to drive resolution.
  • Day 45: Raising the bar. You've identified at least one recurring ops or CX pain point and shipped a clearer process, template, or handoff that reduces repeat work.

We're looking for someone with:

  • 2+ years in customer support, customer experience, operations, or a similar high-volume service role
  • Strong written communication in English — clear, calm, and precise with both customers and internal teammates
  • Comfort working across internal tools and queues while context-switching to live customer issues
  • Sound judgment on prioritization, escalations, and when to pull in specialists
  • A bias toward documentation and process improvement, not just ticket-by-ticket firefighting
  • Ability to work asynchronously and stay organized across multiple open threads
  • Based in APAC (or authorized to work remotely from APAC) and comfortable covering APAC business hours
  • Comfort with ambiguity and a bias toward action

Nice to have:

  • Background in resale, marketplaces, luxury goods, sneakers, or trust-and-safety / authentication
  • Experience with helpdesk or CRM tools (Intercom, Zendesk, HubSpot, or similar)
  • Familiarity with Slack-based ops workflows and lightweight ticketing / queue systems
  • Fluency in Mandarin Chinese or other APAC languages for supporting a regional customer base

About Legitmark

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