Part Time Apac Customer Service Jobs (NOW HIRING)

Position Overview

Are you passionate about bringing people and communities to drive purpose and change? If you are looking to elevate your career and build an unparalleled network across the Asia Pacific business events industry, this is the role for you.

As the Community Manager, APAC, you will be the driving force behind the growth, engagement, and retention of the PCMA community—including prospects, customers, members, and volunteers—across one of the world's most dynamic regions. reporting directly to the Managing Director, APAC, this high-visibility role places you at the heart of our regional expansion.

By working hand-in-hand with senior-level executives, industry pioneers, and regional working groups, you will cultivate a powerful professional network while sharpening your strategic project management, commercial pipeline development, and cross-cultural leadership skills. If you are looking for a role where your ownership directly impacts a premium global brand’s regional legacy, this is your next step.

Why this role is the next leap for your career

• Unparalleled regional network: you will work directly with senior-level executives, industry leaders, and advisory boards, and rising stars, putting your name on the radar of top professionals across the APAC business events landscape.
• Global exposure & impact: participate in global community collaborations to cross-pollinate ideas across PCMA’s international markets, expanding your professional perspective beyond local-regional borders.
• High ownership & visibility: this role offers immense autonomy. You will steer strategies, manage regional growth, and drive initiatives that directly impact PCMA’s growth in the APAC region.
• Empowering work environment: Enjoy the flexibility of a full-time, remote arrangement based out of Sydney, Australia, while collaborating with a vibrant, supportive regional and global team.

Core responsibilities & impact areas

1. Community growth, acquisition & retention

• Strategic pipeline management: build and manage a robust pipeline to consistently expand the PCMA community across target segments and key APAC cities.
• Omnichannel engagement: develop and execute integrated recruitment and engagement strategies across digital channels, email, phone, and in-person experiences to hit retention and growth targets.
• Commercial drive: actively promote, pitch, and secure high-value group memberships within target organisations.
• Seamless onboarding: own the end-to-end member experience journey, ensuring inquiries, onboarding, and joining processes are frictionless and high-quality.

2. Stakeholder Engagement & Volunteer Leadership

• Advisory & volunteer support: support working groups within the PCMA APAC Advisory Board and local volunteer networks to bring regional and local initiatives to life.
• Grassroots collaboration: partner with Collective Leaders across various cities, providing the backend infrastructure and logistical support needed to deliver vibrant, community-driven initiatives.
• Volunteer motivation: align, manage, and inspire volunteers to advance PCMA’s regional objectives.

3. Event management, networking & digital communities

• On-the-ground connector: act as a dynamic relationship-builder at PCMA events, inducting newcomers and bridging connections between stakeholders.
• Premium event curation: build deep community relationships to curate and manage relevant programming, exclusive invitation lists for by-invitation programs and high-level events.
• Operational excellence: provide end-to-end operational support for all APAC events (annual conferences, local community events, webinars, and partner events), including registration, pre-event logistics, onsite execution, and post-event follow-ups.
• Digital community moderation: maintain a vibrant presence on the PCMA online community platform, steering conversation starters alongside member-advocates.

4. Global Alignment & Performance Analytics

• Global Collaboration: liaise regularly with PCMA headquarters to align on new campaigns, ensuring communications are regionally relevant while avoiding duplication.
• Data-driven reporting: track, analyze, and report weekly performance metrics against regional growth goals with accuracy and precision.

What You Bring to the Team

• Experience: 5+ years of progressive growth in a similar or related position, with a proven track record. Experience working with volunteers is highly valued.
• Education: A Diploma or higher degree in Business, Communications or a related field.
• Global mindset: a personal interest and professional experience in global business relationships, with a deep cultural understanding and focus on the APAC region.
• Communication & service: exemplary written and verbal communication skills, with an innate ability to articulate value propositions clearly to stakeholders.
• Project & detail mastery: highly organized with exposure to project tracking and a basic budget tracking skills, meticulous organisation, an eye for detail, and a strong sense of accountability.
• Technical savvy: proficiency in standard office applications, database management, with an open attitude towards a balanced human-AI synergistic workflow.
• Flexibility: A collaborative team player who is excited to work internationally and open to attending video calls/meetings outside of standard hours to bridge global time zones.

Position Details

• Employment type: 4-day work week (with opportunity to move into 5-day work week, if desired)
• Remuneration: Up to AUD 100,000 excluding superannuation and variable performance bonus
• Location: Remote (based in Sydney, Australia)
• Travel Requirements: Occasional domestic travel is required to support community-driven initiatives or attend industry events. Regional and international travel may be required once-twice a year. (Estimate 10-15% across a year)
• Reporting To: Managing Director, APAC

If you possess an entrepreneurial spirit, a passion for business events, and the drive to catalyse a thriving regional community, we want to hear from you.