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Overnight Apac Customer Service Jobs (NOW HIRING)

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15.25 - $20.75/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Stinker Stores

Customer Service (Overnight)

Meridian, ID · On-site

$16 - $21/hr

Overnight Shift - Days and times may vary; including weekends, evenings, and some holidays Location: 4849 N Meridian Road, Meridian, ID., 83646 Customer Service Specialist Our Customer Service ...

Miro

Vice President Customer Success

New York, NY · On-site +1

Build, coach and lead the Americas and Japan/Apac Customer Success teams * Partner with sales ... Experience driving professional services to deepen customer relationships and accelerate their time ...

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Overnight Apac Customer Service information

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$10

$19

$46

How much do overnight apac customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for overnight apac customer service in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an overnight APAC customer service representative?

An Overnight APAC Customer Service role involves providing support to customers in the Asia-Pacific (APAC) region during overnight hours, which typically aligns with their daytime business hours. Employees in this position handle inquiries, troubleshoot issues, and resolve complaints through various channels such as phone, email, or chat. The role requires strong communication skills, cultural awareness, and the ability to work independently during non-standard business hours. Often, these roles are vital for companies that offer 24/7 support or have a significant international customer base in APAC countries.

What skills and qualifications are needed to thrive as an overnight APAC customer service representative?

To thrive as an Overnight APAC Customer Service Representative, you need strong communication skills, proficiency in English and relevant APAC languages, and prior customer service experience or related qualifications. Familiarity with CRM systems, helpdesk software, and ticketing platforms is typically required. Exceptional problem-solving, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues across different time zones, maintain high satisfaction, and support global business operations.

What are the main challenges faced by overnight APAC customer service representatives, and how can they effectively manage them?

Overnight APAC Customer Service representatives often face the challenge of managing high volumes of inquiries from diverse cultures and time zones while working non-traditional hours. Adapting to varying language proficiencies and communication styles is essential, as is maintaining consistent service quality during overnight shifts. Effectively managing these challenges involves strong organizational skills, cultural awareness, and proactive communication with team members in other regions to ensure seamless support. Regular breaks, clear handover processes, and using collaboration tools can also help maintain performance and well-being.

What is the difference between Overnight Apac Customer Service vs Customer Support Specialist?

AspectOvernight Apac Customer ServiceCustomer Support Specialist
CredentialsTypically requires customer service experience, basic computer skillsOften requires similar experience, sometimes certifications in customer service
Work EnvironmentNight shift, remote or call center setting, Asia-Pacific region focusDay shift, office or remote, broader industry applications
Employer & IndustryCompanies serving APAC markets, e-commerce, tech, telecomVarious industries including tech, retail, finance, with broader regional focus
Search & Comparison IntentUnderstanding night shift roles in APAC customer serviceGeneral customer support roles across industries

Overnight Apac Customer Service roles focus on providing support during night hours for APAC clients, often requiring night shift experience and regional knowledge. Customer Support Specialists have broader day shift roles across industries. Both roles require customer service skills but differ mainly in work hours and regional focus.

More about Overnight Apac Customer Service jobs

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Overnight Apac Customer Service jobs near you
Infographic showing various Overnight Apac Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,947 per year, or $19.2 per hour.

Regional Customer Supply Chain Manager

Mars

Sharon, CT

Full-time

Posted 29 days ago

Mars Inc. rating

7.7

Company rating: 7.7 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

124th of 443 rated food and drinks producers

Job description

Job Description:

Regional Supply Chain Manager- Outbound [Location] Salary: [Optional]


What are we looking for?

  • 10+ years of solid experience in Supply Chain or equivalent experience in both manufacturing and distribution in Multi-National FMCG companies
  • Knowledge in supply chain customer service-related systems & processes
  • Broad professional & business knowledge with a track record of success in Supply Chain cross-functional project management
  • Advanced skills using Microsoft Excel for data analysis, experience using Supply Chain relevant system (i.e. SAP,1NV, OMS) is preferable, and experience of using office productivity software (such as Microsoft Outlook, PowerPoint etc.)
  • Proven experience in project management and continuous improvement management
  • Good logical thinking with problem solving mindset of complex systems & challenges
  • Strict attention to details and Growth mindset with "Can Do" attitude
  • Excellent verbal and written communication skills in English
  • International experience in Supply Chain advantageous

What will be your key responsibilities?

Lead APAC Customer Supply Chain Strategy framework

Identify relevant Royal Canin Supply Chain Customer Segmentation, based on common customer requirements and characteristics and RTM specificities, Including D2C, B2B Retail, B2B VET, B2B PRO and B2B other large accounts (such as Pure Players and Distributors).

Establish and deploy a standard to define Customer Service Level Agreements based on a Cost-to-Service strategy aligned with business and Finance

Govern the deployment of Customer Service Target Operating Model (CS TOM) from SC side in the clusters/markets along the deployment of EOS

Deploy the global standard Org Design/Processes/Tools required to support the differentiated Supply Chain strategies and ensure the inputs of region/markets requirements and specificities are addressed. This might include different planning modes, Order Management System (OMS) tools, various order capture & fulfillment methods.

Embed cost-to-serve tracking in reporting tools and ways-of-working

Lead Customer Experience (CX) Strategy

Co-design/deploy Customer service ecosystem (People/Process/System) to ensure a seamless CX throughout the order to cash process and throughout Customer service interactions.

Co-design/deploy ecosystem to capture, track & improve Customer satisfaction on Services

Benchmark internally and externally against competition and Industry reference

Lead regional transformation roadmap and projects

Align the strategy in our End-to-End (E2E) SC organization across APAC Markets. Define with markets the deployment roadmap and support the transformation.

Accelerate transformation in Supply Chain to develop together our D2C and B2C capabilities

Lead and manage the project of global/regional game-changing work streams

Lead the deployment of transformation projects in the region (i.e. Cost to Serve, Voice of Customer, OMS, CRM etc.)

Influence the system architecture roadmap, Including the EOS program

Influence the design of OTC process and tools to align it with our vision of Customer Service & best-In-class order fulfillment

Incorporate key service features such as automation, ATP, track& trace, self-service

Ensure the regional requirements input with the harmonized Customer Order Management processes across APAC market where it's feasible

Performance Management and Regional Community of Practice (COP)

Ensure the regional governance on Customer Service performance and Lead COP of APAC Customer Service

Monitor CS performance and initiate study, analysis and diagnosis for continuous improvement of performance, process and system & tools

Act as Functional Expert on tools related to Customer Service performance


What can you expect from Mars?

Work with diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we are striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Find out more about what Mars can offer you by visiting our Global Careers site.

Employment Type: FULL_TIME

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