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Overnight Sephora Customer Service Jobs (NOW HIRING)

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Stinker Stores

Customer Service (Overnight)

Meridian, ID · On-site

$16 - $21/hr

Overnight Shift - Days and times may vary; including weekends, evenings, and some holidays Location: 4849 N Meridian Road, Meridian, ID., 83646 Customer Service Specialist Our Customer Service ...

Sephora

VIE - Distribution Planner (M/F/X)

Chicago, IL · On-site

$70K - $84K/yr

Validating orders from our customers in SAP: Sephora US, Sephora Canada, Kohls * Ensuring proper ... Ensuring that customer priorities are followed and executed by the 3PL provider Customer Service ...

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Overnight Sephora Customer Service information

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How much do overnight sephora customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for overnight sephora customer service in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

How much is a 60 minute service at Sephora?

As an Overnight Sephora Customer Service representative, the role typically does not involve offering services that are charged by the hour. If referring to beauty services or consultations, prices vary depending on the service type and location, but retail staff generally do not provide paid services; instead, they assist customers with product selection and support. For specific service costs, it is best to check with the store directly or visit Sephora's official website.

What are some common challenges faced by Overnight Sephora Customer Service representatives, and how can they be managed?

Overnight Sephora Customer Service representatives often manage high volumes of inquiries from multiple channels (phone, chat, email) while working independently during non-traditional hours. One common challenge is handling complex customer issues without immediate on-site support, which requires strong problem-solving skills and familiarity with Sephora's policies and systems. To manage these challenges, representatives are encouraged to utilize detailed knowledge bases, maintain clear communication with their team through digital platforms, and practice effective time management to ensure all customer needs are met efficiently.

What are Overnight Sephora Customer Service representatives?

Overnight Sephora Customer Service representatives are employees who assist customers with their inquiries, orders, and concerns during the nighttime hours, typically outside of regular business times. Their responsibilities include responding to phone calls, emails, or live chats, helping with product information, order tracking, returns, and resolving any issues customers may have. These roles are essential for providing 24/7 support, ensuring customers worldwide receive assistance whenever they need it. Overnight representatives are trained to handle a variety of situations and maintain Sephora’s high standard of customer care even during late or early hours.

Does Sephora have overnight jobs?

Sephora customer service roles, including overnight positions, are available at times to accommodate store hours and staffing needs. These overnight jobs typically require flexibility and may involve tasks such as inventory management and customer support during non-standard hours.

Does Sephora offer 24-7 customer service?

As an Overnight Sephora Customer Service representative, you typically work during overnight hours when customer service is limited. Sephora's customer service is generally available during regular business hours, with some support options available online 24/7, but live assistance may not be available around the clock. Your role may involve handling customer inquiries during specific shifts rather than providing 24/7 support.

Is it hard to get hired by Sephora?

Getting hired as an Overnight Sephora Customer Service associate can be competitive, as the company looks for candidates with strong customer service skills, retail experience, and availability for overnight shifts. The application process typically involves submitting an online application, completing interviews, and demonstrating a positive attitude and knowledge of beauty products. Having relevant experience and flexibility can improve your chances of being hired.

What is the difference between Overnight Sephora Customer Service vs Overnight Sephora Sales Associate?

AspectOvernight Sephora Customer ServiceOvernight Sephora Sales Associate
Primary RoleHandling customer inquiries, resolving issues, providing supportAssisting customers with product selection, sales, and checkout
Work EnvironmentCustomer support center or call center, overnight shiftsStore floor, assisting customers in-store during overnight hours
Required SkillsCommunication, problem-solving, product knowledgeSales skills, product knowledge, customer service
Common CertificationsNone required, but customer service experience preferredNone required, sales experience beneficial

While both roles support Sephora's customer experience, Overnight Sephora Customer Service focuses on remote support and issue resolution, whereas Overnight Sephora Sales Associates work directly on the sales floor assisting customers with products and purchases during overnight shifts.

What are the key skills and qualifications needed to thrive as an Overnight Sephora Customer Service Representative, and why are they important?

To excel as an Overnight Sephora Customer Service Representative, you need strong communication skills, product knowledge, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online chat platforms, and Zendesk or similar ticketing tools is typical. Patience, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure high-quality support, customer satisfaction, and effective issue resolution during overnight shifts.
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Overnight Sephora Customer Service jobs near you
Infographic showing various Overnight Sephora Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.
Overnight Customer Service

Overnight Customer Service

Planet Fitness

Westerville, OH • On-site

$15.50 - $21/hr

Full-time

Posted yesterday

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

47th of 63 rated gym and leisure clubs

Job description

Job Summary
The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests by providing exceptional customer service
  • Handle all front desk related activities not limited to:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check ID and Member barcodes into the system
    • New member sign-up
    • Take prospective members on a tour of the club
  • Facilitate needed updates to member's accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club
  • Assist in monitoring for safety of persons and cleanliness in the club
  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
  • Stock locker rooms with proper supplies/paper products.
  • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
  • Follow "Lost and Found Policy" and turn in lost member property to the Club Manager immediately.

Qualifications/Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude at all times
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent preferred
  • Must be 18 years of age or older

Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person with members and answering incoming membership calls
  • Must be able to occasionally lift up to 50 lbs
  • Will dilute and clean with chemicals during shift
  • Clean and sanitize equipment and often used surfaces in the club
  • Monitor club and assist members throughout entirety of shift

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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