Remote Sephora Customer Service Jobs (NOW HIRING)

Job ID: 289898
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Work Location: Remote

Ready for a career glow up? As a Manager, Digital Production (Loyalty), you'll lead the execution and delivery of Sephora's digital loyalty experiences across our website and mobile apps. The work you do will impact beauty by bringing innovative loyalty programs, promotions, and client experiences to life while ensuring seamless execution, operational excellence, and high-quality digital experiences.

You'll manage a team that's united in beauty, supported by those who are equally passionate about delivering exceptional client experiences, advancing digital capabilities, and driving continuous innovation across Sephora's digital ecosystem.

• Lead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps, ensuring high-quality launches and flawless client experiences.

• Manage and deliver digital experiences supporting Sephora's Loyalty programs, including Beauty Insider Challenges, Rewards Bazaar, Birthday programs, and Credit Card initiatives.

• Partner closely with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams to execute strategic roadmap priorities.

• Oversee user acceptance testing (UAT), quality assurance (QA), troubleshooting, and launch readiness activities for digital initiatives.

• Serve as a subject matter expert on digital production tools, site standards, technical functionality, and execution best practices.

• Evaluate project feasibility, identify risks, recommend solutions, and drive mitigation strategies to ensure successful delivery.

• Manage content, promotions, and product configurations using CMS, PIM, promotion management, and workflow systems.

• Drive process improvements, operational efficiencies, and tool enhancements that improve team effectiveness and client experience.

• Monitor, troubleshoot, and resolve site, tool, vendor, and customer experience issues in partnership with cross-functional teams.

• Establish and maintain strong project documentation, status reporting, milestone tracking, and stakeholder communications.

• Balance multiple initiatives simultaneously while meeting launch timelines and business objectives.

• Manage and develop direct reports through coaching, feedback, mentorship, and performance management.

• Advocate for the client experience while balancing business goals, technical requirements, and operational constraints.

• Support ongoing platform enhancements and digital innovation initiatives that improve the overall Sephora client journey.

• 4-6 years of experience in website operations, digital production, eCommerce, or related fields.

• Experience working within CMS, PIM, product management, promotion management, or similar digital content systems.

• Bachelor's degree or equivalent combination of education and relevant work experience.

• Previous people management experience or demonstrated leadership experience preferred.

• Strong understanding of digital production workflows, QA methodologies, and website functionality.

• Experience managing large-scale digital campaigns, promotional initiatives, and cross-functional projects.

• Excellent project management skills with the ability to prioritize competing priorities in a fast-paced environment.

• Strong analytical, problem-solving, and critical-thinking capabilities.

• Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels.

• Proven ability to build strong cross-functional partnerships and navigate complex organizational environments.

• High attention to detail, accountability, and commitment to operational excellence.

• Experience using project management and collaboration tools such as Monday.com, Jira, or similar platforms.

• Proficiency with Microsoft Office Suite and digital workflow management tools.

• Comfortable working in ambiguous environments and adapting to changing business priorities.

• Understanding of eCommerce best practices, digital client journeys, and online customer experiences.

• Passion for beauty, innovation, and delivering exceptional digital experiences.

What You'll Get: 

The annual base salary range for this position is $113,900.00 - $185,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum of five days. 

• Caring Community. You'll collaborate with teammates who are equally passionate about innovating and driving the industry forward - together, united in beauty. 

• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills. 

• Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of. 

Rewards as Unique as You: 

Some benefits have eligibility requirements and may depend on job classification and length of employment. 

• Health. Choose a healthcare plan to fit you and your family's needs with medical, dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance. 

• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora. 

• Balance. You'll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more. 

• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement. 

• Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or "gratis," and flash sale discounts on LVMH brand products. 

• Support. Join a team that truly cares - with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching. 

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions. 

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. 

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