Remote Sephora Customer Service Jobs (NOW HIRING)

Job ID: 290838
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Work Location: Remote

Your Role at Sephora: Ready for a career glow up?  Sephora is seeking a Principal Product Manager to drive strategic product initiatives within the Client Engagement Product team. In this highly influential role, you will be instrumental in evolving our Loyalty and Credit Card programs, leading the design and development of a scalable partner integration platform, and architecting the future of our gamification platform across multiple teams and business units. You will leverage deep industry expertise, advanced strategic thinking, and exceptional leadership to define and execute a multi-year product vision that significantly impacts Sephora's customer engagement and loyalty objectives. 

What You'll Do:

• Define & Own the Product Vision. Architect and communicate a compelling multi-year roadmap for Loyalty Platforms, setting measurable objectives aligned with Sephora's strategic goals.
• Drive Cross-Functional Leadership. Align senior stakeholders across Marketing, Finance, Engineering, and Operations on a unified, long-term loyalty product strategy.
• Lead Scalable Technical Execution. Collaborate with engineering leadership to deliver complex loyalty features with a focus on performance, scalability, and reusability.
• Champion AI Adoption. Pilot and scale AI tools and processes to automate workflows, accelerate requirements definition, and drive measurable cross-functional impact.
• Mentor & Develop Talent. Actively coach Senior and Associate Product Managers, fostering a culture of data-informed decision-making and customer obsession.
• Monitor Industry Trends. Continuously synthesize competitive landscapes, emerging technologies, and customer insights to identify new opportunities and influence long-term strategy.

What You'll Bring:

• 10+ Years of Product Management Experience. Proven track record managing retail technology, loyalty, and gamification programs at scale in fast-paced environments.
• AI Proficiency. 2+ years of demonstrated experience using AI tools (Claude, ChatGPT, Copilot) to automate processes, accelerate insight generation, and drive cross-functional pilots.
• Strategic Leadership. Ability to build and articulate a 3-year product strategy while influencing executive and cross-organizational stakeholders.
• Deep Technical Acumen. Capable of understanding system architecture, scalability concerns, and fostering build-for-future solutions in partnership with engineering.
• Data-Driven Mindset. Expertise in defining, owning, and interpreting complex metrics to drive decisions across teams.

What You'll Get: 

The annual base salary range for this position is $198.360,00 - $220.000,00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum of five days. 

• Caring Community. You'll collaborate with teammates who are equally passionate about innovating and driving the industry forward - together, united in beauty. 

• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills. 

• Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of. 

Rewards as Unique as You: 

Some benefits have eligibility requirements and may depend on job classification and length of employment. 

• Health. Choose a healthcare plan to fit you and your family's needs with medical, dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance. 

• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora. 

• Balance. You'll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more. 

• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement. 

• Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or "gratis," and flash sale discounts on LVMH brand products. 

• Support. Join a team that truly cares - with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching. 

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions. 

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. 

Join Us and Belong to Something Beautiful