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Sephora Customer Service Jobs (NOW HIRING)

Sephora

VIE - Distribution Planner (M/F/X)

Chicago, IL · On-site

$70K - $84K/yr

Validating orders from our customers in SAP: Sephora US, Sephora Canada, Kohls * Ensuring proper ... Ensuring that customer priorities are followed and executed by the 3PL provider Customer Service ...

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

... Sephora, Billabong, Teavana and BevMo! Available OnSite and OnCloud, JustEnough's innovative ... The Customer Service Analyst will fill a key role within our growing business. Responsibilities ...

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

... Sephora, Billabong, Teavana and BevMo! Available OnSite and OnCloud, JustEnough's innovative ... The Customer Service Analyst will fill a key role within our growing business. Responsibilities ...

Sephora

DC Pack Specialist 1 - Full Time

Avon, IN

Provide high quality internal and external customer service per company standards. Knowledge ... Sephora will consider for employment all qualified applicants, including those with a criminal ...

Sephora

Warehouse Associate 1 - Full Time

Avon, IN · On-site

$15.25 - $18.25/hr

Provide high quality internal and external customer service per company standards. Knowledge ... Sephora will consider for employment all qualified applicants, including those with a criminal ...

Sephora

DC Pack Specialist 1 - Full Time

Avon, IN · On-site

Provide high quality internal and external customer service per company standards. Knowledge ... Sephora will consider for employment all qualified applicants, including those with a criminal ...

Sephora

Warehouse Associate 1 - Full Time

Avon, IN · On-site

$15.25 - $18.25/hr

Provide high quality internal and external customer service per company standards. Knowledge ... Sephora will consider for employment all qualified applicants, including those with a criminal ...

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How much do sephora customer service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for sephora customer service in the United States is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Is it hard to get hired by Sephora?

Sephora Customer Service positions typically require a good customer service attitude, communication skills, and sometimes prior retail experience. The hiring process involves submitting an application, completing interviews, and demonstrating product knowledge, making it moderately competitive depending on location and role availability.

What kinds of career advancement opportunities are available for Sephora Customer Service representatives?

Sephora values internal growth and frequently offers advancement opportunities for customer service representatives who show strong performance and initiative. Team members may progress to lead or supervisory positions, or transition into roles such as beauty advisor, store trainer, or specialized support departments. Gaining experience in customer interactions, product knowledge, and sales can open doors to management or corporate opportunities within the company. Sephora also provides training programs and encourages professional development to support your career journey.

What are the key skills and qualifications needed to thrive in the Sephora Customer Service position, and why are they important?

To thrive as a Sephora Customer Service representative, you need strong communication skills, a customer-centric attitude, and knowledge of beauty products and sales techniques, often supported by prior retail or service experience. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) software, and basic computer skills is usually expected. Patience, active listening, and the ability to resolve customer concerns with professionalism and positivity are standout soft skills in this role. These abilities ensure excellent customer experiences, foster brand loyalty, and contribute to Sephora’s high service standards.

What is the starting pay at Sephora?

The starting pay for a Sephora customer service associate typically ranges from $12 to $15 per hour, depending on location and experience. Employees often receive training and may have opportunities for raises based on performance and tenure.

What is a Sephora Customer Service job?

A Sephora Customer Service job involves assisting customers with inquiries, processing orders, handling returns, and providing product recommendations. Employees may communicate with customers in-store, online, or over the phone to ensure a positive shopping experience. Strong communication skills, product knowledge, and a customer-friendly attitude are key to success in this role.

How is the customer service at Sephora?

Sephora customer service roles typically involve assisting customers with product selection, providing beauty advice, and processing transactions. Employees are often trained in product knowledge and customer interaction skills, working in a fast-paced retail environment. The quality of customer service can vary based on individual staff and store location.

Does Sephora offer training for remote positions?

Sephora Customer Service roles that are remote typically include training to ensure employees understand company policies, product knowledge, and customer service standards. Training is often conducted virtually through online modules or live sessions before starting the role.
More about Sephora Customer Service jobs
What cities are hiring for Sephora Customer Service jobs? Cities with the most Sephora Customer Service job openings:
What are the most commonly searched types of Sephora Customer Service jobs? The most popular types of Sephora Customer Service jobs are:
What states have the most Sephora Customer Service jobs? States with the most job openings for Sephora Customer Service jobs include:
What job categories do people searching Sephora Customer Service jobs look for? The top searched job categories for Sephora Customer Service jobs are:
Sephora Customer Service jobs near you
Infographic showing various Sephora Customer Service job openings in the United States as of July 2026, with employment types broken down into 54% Full Time, 31% Part Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,526 per year, or $19.5 per hour.
VIE - Distribution Planner (M/F/X)

VIE - Distribution Planner (M/F/X)

Sephora

Chicago, IL • On-site

$70K - $84K/yr

Full-time

Posted 9 days ago

Sephora rating

7.6

Company rating: 7.6 out of 10

Based on 337 frontline employees who took The Breakroom Quiz

61st of 728 rated retailers

Job description

Location : Chicago
Start date : As soon as possible (flexible)
VIE - Distribution Planner (M/F/X)
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
At Sephora Collection, Sephora's own brand, we bring together talent and expertise to design on-trend, reliable, effective and mindful products. Our mission: to offer everyone the opportunity to love and celebrate their unique beauty. Sephora Collection has 250 highly engaged employees in France, and a global impact that extends from Europe to the Middle East and right across the Americas and Asia. We are an authentic brand - free, vibrant, and always on the move. At Sephora Collection, every day is an invitation to learn, discover yourself and the endless possibilities of the world of beauty.
As Distribution and Transportation Coordinator, you are responsible for managing stock transfers between our warehouses in France and Ontime/Infull in the US, including entering orders upon arrival at the regional warehouse in the US and tracking shipments from suppliers to the global warehouse and Regional Distribution Center (RDC) in the US.
You will excel and enjoy this position if you are ready to actively handle the following missions :
Distribution Planning and Optimization:
  • Validating orders from our customers in SAP: Sephora US, Sephora Canada, Kohls
  • Ensuring proper transmission to our 3PL provider
  • Checking milestones: start of preparation, end of preparation, routing, customer pickup date
  • Analyzing discrepancies between quantities delivered to the 3PL provider and quantities

invoiced
  • Monitoring weekly volumes versus forecast
  • Ensuring that customer priorities are followed and executed by the 3PL provider

Customer Service Management:
  • Ensure communication with the customer: fill rate, on-time and in-full preparation, restocking dates, and upcoming tensions
  • Lead weekly meetings with customers

Analysis and Reporting:
  • Collect, analyze, and interpret data related to distribution and customer service performance
  • Build and prepare regular reports and communicate them to the team based in France to ensure
  • Proper execution

Do not hesitate to apply if you have... or if you are ...
  • A five-year higher education degree from a business or engineering school
  • Initial experience required (1-2 years after work-study program/internship) in Supply Chain and with experience in Distribution
  • Fluent English
  • Good knowledge of an ERP system such as SAP and Power BI
  • Proficiency in Excel

Here, you will find:
  • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
  • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
  • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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About Sephora

Sourced by ZipRecruiter

Sephora is a renowned player in the beauty industry, headquartered in San Francisco, CA, United States. Launched in France in 1970, it has revolutionized the cosmetics sector with its innovative retail concept centred around creating an engaging environment where clients can touch, play, and explore an extensive range of skincare, makeup, fragrance and hair products. While Sephora operates under the parent organization LVMH Moët Hennessy Louis Vuitton, its distinct brand identity is grounded in its mission to make every woman feel beautiful and adored. The company places a high value on innovation, diversity, and inclusivity, reflected by its broad spectrum of 3000 plus brands which are tailored to cater to the beauty needs of diverse demographics.

Industry

Apparel and accessories stores

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

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