Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
About Side Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and ...
About Side Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Toledo, OH · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Toledo, OH · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Taylor, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Taylor, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Grand Rapids, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Grand Rapids, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Saginaw, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Saginaw, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Customer Service Representative
El Paso, TX · Remote
$14.50 - $19.75/hr
Newly Renovated Corporate Office in the Phoenix Ahwatukee Area * State of the Art Game Room ... OPI), video remote interpretation, multilingual email and chat support, business process ...
Customer Service Representative
El Paso, TX · Remote
$14.50 - $19.75/hr
Newly Renovated Corporate Office in the Phoenix Ahwatukee Area * State of the Art Game Room ... OPI), video remote interpretation, multilingual email and chat support, business process ...
About Side Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and ...
About Side Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and ...
... services and equipment ... Video Repair Representatives use patience and effective communication skills to uncover customer ...
... services and equipment ... Video Repair Representatives use patience and effective communication skills to uncover customer ...
Customer Service Representative
San Antonio, TX · On-site
$20/hr
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed ...
Customer Service Representative
San Antonio, TX · On-site
$20/hr
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed ...
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well ... Knowledge of specialty products, movies, music, electronics, and video games The responsibilities ...
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well ... Knowledge of specialty products, movies, music, electronics, and video games The responsibilities ...
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well ... Knowledge of specialty products, movies, music, electronics, and video games The responsibilities ...
New
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well ... Knowledge of specialty products, movies, music, electronics, and video games The responsibilities ...
New
Customer Service Representative | Technical Support
Flushing, NY · On-site +1
$20/hr
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed ...
Customer Service Representative | Technical Support
Flushing, NY · On-site +1
$20/hr
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed ...
Dairy Customer Service Rep
Cypress, TX · On-site
$14 - $19/hr
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well ... Knowledge of specialty products, movies, music, electronics, and video games The responsibilities ...
Dairy Customer Service Rep
Cypress, TX · On-site
$14 - $19/hr
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well ... Knowledge of specialty products, movies, music, electronics, and video games The responsibilities ...
Video Game Csr information
See salary details
$61.5K - $67.5K
0% of jobs
$67.5K - $73.4K
0% of jobs
$73.4K - $79.4K
0% of jobs
$79.4K - $85.3K
0% of jobs
$85.3K - $91.3K
0% of jobs
$91.3K - $97.2K
0% of jobs
$97.2K - $103.2K
0% of jobs
$103.2K - $109.1K
0% of jobs
$109.1K - $115.1K
0% of jobs
$115.1K - $121K
0% of jobs
$122.5K is the 25th percentile. Wages below this are outliers.
$121K - $127K
100% of jobs
$61.5K
$127K
How much do video game csr jobs pay per year?
As of Jun 6, 2026, the average yearly pay for video game csr in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.
What is the difference between Video Game Csr vs Customer Support Specialist?
| Aspect | Video Game Csr | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; gaming knowledge beneficial | High school diploma or higher; customer service experience preferred |
| Work Environment | Gaming companies, call centers, online support | Various industries, call centers, tech companies |
| Industry Usage | Primarily in gaming and entertainment | Broad, across multiple sectors |
The main difference is that Video Game Csr focuses on supporting gamers and gaming products, often requiring gaming knowledge, while Customer Support Specialist handles a wider range of customer issues across industries. Both roles involve communication skills and problem-solving but serve different customer bases and environments.
What are Video Game CSRs?
Video Game CSRs, or Customer Service Representatives, are professionals who assist players with issues related to video games, such as account problems, technical glitches, payment concerns, and gameplay support. They communicate with customers via chat, email, or phone to resolve problems and enhance the overall player experience. CSRs also report bugs to developers and provide feedback from users to help improve the game. They play a key role in maintaining a positive relationship between the gaming company and its community.
What are the key skills and qualifications needed to thrive as a Video Game Customer Service Representative, and why are they important?
To thrive as a Video Game Customer Service Representative, you need strong communication skills, problem-solving abilities, and a passion for gaming, often supported by experience in customer support or help desk roles. Familiarity with ticketing systems like Zendesk, CRM software, and knowledge bases is typically required. Patience, empathy, and adaptability help you connect with players and resolve their issues effectively. These skills and qualities are essential for maintaining player satisfaction and supporting a positive gaming experience.
What are some common challenges Video Game CSRs face when assisting players, and how can they effectively address them?
Video Game Customer Support Representatives (CSRs) often encounter challenges such as handling high volumes of tickets during game launches, resolving complex technical issues, and de-escalating frustrated players. Effectively addressing these challenges requires strong communication skills, patience, and a thorough understanding of the game and its systems. CSRs can excel by staying up-to-date with game updates, utilizing internal knowledge bases, and collaborating closely with development and QA teams to resolve issues swiftly. Building rapport with players and maintaining professionalism, even in high-stress situations, is key to success in this role.
More about Video Game Csr jobs
What job categories do people searching Video Game Csr jobs look for? The top searched job categories for Video Game Csr jobs are:
- Customer Service Representative Accredo
- Comed Customer Service Representative
- Wfm Customer Service Representative
- Frontline Customer Service Representative
- Tax Customer Service Representative
- Uber Customer Service Representative
- Application Customer Service Representative
- Dynamic Customer Service Representative
- Tsa Customer Service Representative
- Customer Service Representative Telecommunications
$15/hr
Full-time
Posted 5 days ago
Disc Replay rating
3.8
Based on 11 frontline employees who took The Breakroom Quiz
Job description
This position would be for our Repair Office in Clio, Mi.
Disc Replay is seeking a detail-oriented and skilled Video Game Hardware Repair Tech to join our team. As a key member of our repair department, you will be primarily responsible for diagnosing and repairing defective video game controllers and consoles. This is an exciting opportunity to work with the latest gaming technology and contribute to the gaming community.
This role may be a great fit for you if you are somebody who...
Likes to disassemble and tinker with electronics
Come up with creative solutions to unique problems
Learn and develop new skills
Does not mind repetitive tasks
Enjoys challenging yourself and seeking out ways to improve
Key Responsibilities:
- Repair defective video game controllers and consoles, focusing on replacing analog sticks and charge ports, especially for Xbox and PS5 controllers.
- Diagnose hardware issues and provide effective solutions to ensure quality repairs.
- Perform through-hole soldering and surface mount soldering (SMT) with precision and attention to detail.
- Maintain a clean and organized work environment.
- Collaborate with team members to improve repair processes and customer satisfaction.
Required Qualifications and Skills:
- Proficiency in through-hole soldering and surface mount soldering (SMT).
- Strong critical thinking skills and attention to detail.
- Ability to diagnose and troubleshoot hardware issues effectively.
- Excellent hand-eye coordination and fine motor skills.
Preferred Qualifications:
- Previous experience repairing video game handheld consoles, such as Gameboys.
- Experience with SMT & USB port replacement
- Experience with HDMI port repair.
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.
Thanks for reading, and we'll see you at "The Replay"!