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Video Game Csr Jobs (NOW HIRING)

Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Toledo, OH · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Taylor, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Saginaw, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Customer Service Representative

El Paso, TX · Remote

$14.50 - $19.75/hr

Newly Renovated Corporate Office in the Phoenix Ahwatukee Area * State of the Art Game Room ... OPI), video remote interpretation, multilingual email and chat support, business process ...

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed ...

Dairy Customer Service Rep

Cypress, TX · On-site

$14 - $19/hr

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well ... Knowledge of specialty products, movies, music, electronics, and video games The responsibilities ...

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Video Game Csr information

See salary details

$61.5K

$127K

How much do video game csr jobs pay per year?

As of Jun 6, 2026, the average yearly pay for video game csr in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What is the difference between Video Game Csr vs Customer Support Specialist?

AspectVideo Game CsrCustomer Support Specialist
CredentialsHigh school diploma or equivalent; gaming knowledge beneficialHigh school diploma or higher; customer service experience preferred
Work EnvironmentGaming companies, call centers, online supportVarious industries, call centers, tech companies
Industry UsagePrimarily in gaming and entertainmentBroad, across multiple sectors

The main difference is that Video Game Csr focuses on supporting gamers and gaming products, often requiring gaming knowledge, while Customer Support Specialist handles a wider range of customer issues across industries. Both roles involve communication skills and problem-solving but serve different customer bases and environments.

What are Video Game CSRs?

Video Game CSRs, or Customer Service Representatives, are professionals who assist players with issues related to video games, such as account problems, technical glitches, payment concerns, and gameplay support. They communicate with customers via chat, email, or phone to resolve problems and enhance the overall player experience. CSRs also report bugs to developers and provide feedback from users to help improve the game. They play a key role in maintaining a positive relationship between the gaming company and its community.

What are the key skills and qualifications needed to thrive as a Video Game Customer Service Representative, and why are they important?

To thrive as a Video Game Customer Service Representative, you need strong communication skills, problem-solving abilities, and a passion for gaming, often supported by experience in customer support or help desk roles. Familiarity with ticketing systems like Zendesk, CRM software, and knowledge bases is typically required. Patience, empathy, and adaptability help you connect with players and resolve their issues effectively. These skills and qualities are essential for maintaining player satisfaction and supporting a positive gaming experience.

What are some common challenges Video Game CSRs face when assisting players, and how can they effectively address them?

Video Game Customer Support Representatives (CSRs) often encounter challenges such as handling high volumes of tickets during game launches, resolving complex technical issues, and de-escalating frustrated players. Effectively addressing these challenges requires strong communication skills, patience, and a thorough understanding of the game and its systems. CSRs can excel by staying up-to-date with game updates, utilizing internal knowledge bases, and collaborating closely with development and QA teams to resolve issues swiftly. Building rapport with players and maintaining professionalism, even in high-stress situations, is key to success in this role.
More about Video Game Csr jobs

Video Game Hardware Repair Tech

Disc Replay

Flint, MI

$15/hr

Full-time

Posted 5 days ago


Disc Replay rating

3.8

Company rating: 3.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz


Job description

This position would be for our Repair Office in Clio, Mi.

Disc Replay is seeking a detail-oriented and skilled Video Game Hardware Repair Tech to join our team. As a key member of our repair department, you will be primarily responsible for diagnosing and repairing defective video game controllers and consoles. This is an exciting opportunity to work with the latest gaming technology and contribute to the gaming community.

This role may be a great fit for you if you are somebody who...

Likes to disassemble and tinker with electronics

Come up with creative solutions to unique problems

Learn and develop new skills

Does not mind repetitive tasks

Enjoys challenging yourself and seeking out ways to improve

Key Responsibilities:

  • Repair defective video game controllers and consoles, focusing on replacing analog sticks and charge ports, especially for Xbox and PS5 controllers.
  • Diagnose hardware issues and provide effective solutions to ensure quality repairs.
  • Perform through-hole soldering and surface mount soldering (SMT) with precision and attention to detail.
  • Maintain a clean and organized work environment.
  • Collaborate with team members to improve repair processes and customer satisfaction.

Required Qualifications and Skills:

  • Proficiency in through-hole soldering and surface mount soldering (SMT).
  • Strong critical thinking skills and attention to detail.
  • Ability to diagnose and troubleshoot hardware issues effectively.
  • Excellent hand-eye coordination and fine motor skills.

Preferred Qualifications:

  • Previous experience repairing video game handheld consoles, such as Gameboys.
  • Experience with SMT & USB port replacement
  • Experience with HDMI port repair.

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.
Thanks for reading, and we'll see you at "The Replay"!

Education:no requirementsEmployment Type: FULL_TIME

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