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Customer Service Inside Sales Jobs (NOW HIRING)

FC Lighting

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Customer Service/Inside Sales Representative

Saint Charles, IL · On-site

$45K - $55K/yr

Industrial & Commercial Lighting We are seeking an experienced Customer Service / Inside Sales Representative to join our team. This position is ideal for someone who enjoys working directly with ...

Posted today

FC Lighting

Be Seen First

Customer Service/Inside Sales Representative

Saint Charles, IL · On-site

$45K - $55K/yr

Industrial & Commercial Lighting We are seeking an experienced Customer Service / Inside Sales Representative to join our team. This position is ideal for someone who enjoys working directly with ...

Posted today

Ceres Tag

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AgTech Customer Service & Inside Sales Lead

Overland Park, KS · On-site

$60K - $70K/yr

Customer Service & Inside Sales Lead Location: Overland Park, KS Job Type: Full-Time Join a Growing AgTech Company CERES TAG is an innovative global AgTech company transforming livestock management ...

Applied Industrial Technologies

SD · On-site

Help in the stockroom as needed, deliver orders to customers as needed Qualifications: * 1+ year customer service or inside sales. Industrial distribution or parts counter environment a plus

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Customer Service Inside Sales information

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How much do customer service inside sales jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service inside sales in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What is a customer service inside sales?

Customer Service Inside Sales professionals are employees who handle sales activities and customer support from within an office environment, rather than meeting clients face-to-face. Their main responsibilities typically include reaching out to potential or existing customers over the phone or email, answering questions about products or services, processing orders, and resolving customer inquiries. They play a crucial role in building customer relationships, upselling or cross-selling products, and ensuring customer satisfaction. This role often requires strong communication skills, knowledge of the company's offerings, and the ability to handle multiple tasks efficiently.

How does a customer service inside sales role balance handling customer inquiries with achieving sales targets?

In a Customer Service Inside Sales position, you'll typically juggle both assisting customers with their questions and concerns while also identifying opportunities to promote products or services. Success in this role often requires strong multitasking skills, as you'll be expected to resolve issues efficiently and simultaneously look for ways to meet or exceed your sales goals. Collaboration with other departments, such as marketing and product support, is common to ensure you have up-to-date information and can provide the best solutions to customers. The fast-paced environment offers valuable experience in both customer relations and sales, which can open doors to more advanced sales or account management roles.

What are the key skills and qualifications needed to thrive as a customer service inside sales representative, and why are they important?

To thrive as a Customer Service Inside Sales Representative, you need strong communication skills, sales acumen, and a high school diploma or equivalent, with some employers preferring additional sales training or experience. Familiarity with CRM software, order processing systems, and common office productivity tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and resilience under pressure help professionals excel in this role. These competencies are crucial for effectively engaging customers, closing sales, and building long-term client relationships in a competitive environment.

What is the difference between Customer Service Inside Sales vs Customer Support Specialist?

AspectCustomer Service Inside SalesCustomer Support Specialist
Primary FocusGenerating sales and upselling to existing customersResolving customer issues and providing technical support
Work EnvironmentSales teams, call centers, or onlineSupport centers, technical departments, or help desks
Required SkillsSales techniques, product knowledge, communicationProblem-solving, technical knowledge, communication
Common CertificationsSales certifications, CRM trainingCustomer service certifications, technical training

Customer Service Inside Sales focuses on sales activities, upselling, and building customer relationships to increase revenue. In contrast, Customer Support Specialists primarily handle technical issues and customer inquiries to ensure satisfaction. While both roles require strong communication skills, their main objectives differ: sales growth versus issue resolution.

Is remote customer service inside sales a stressful job?

Remote customer service inside sales can be stressful due to the need to meet sales targets, handle customer inquiries, and manage time effectively. The job often requires strong communication skills, patience, and the ability to work independently in a virtual environment. Stress levels vary depending on workload, company support, and individual resilience.
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What states have the most Customer Service Inside Sales jobs?

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Customer Service Inside Sales jobs near you
Infographic showing various Customer Service Inside Sales job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

Customer Service / Inside Sales

Eastern Industrial Automation

Lancaster, MA • On-site

Full-time

Re-posted 7 days ago

Job description

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.
We are currently seeking a Customer Service / Inside Sales Representative in Lancaster, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team. This is a 100% in-office job, Monday – Friday.
Salary Range $65,000 - $75,000 based on experience plus uncapped commission potential after 90 days of employment.
ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
  1. Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
  2. Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
  3. Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
  4. Provide technical feedback to meet customer requirements.
  5. Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
  6. Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
  7. Visit customers when needed, including delivering needed supplies.
  8. Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.
SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY
  1. Solid work history.
  2. High School Diploma Required. Additional training, certifications, education a plus.
  3. At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
  4. Valid driver’s license.
  5. Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.
  6. Willingness and ability to quickly learn our product line.
  7. Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.
  8. Excellent multi-tasking, organizational and communication skills.
  9. Desire to work within a team with a cooperative and positive attitude.
  10. Ability to lift 25 – 50 pounds.
https://www.easternia.com/
 

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