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Wanco, Inc.

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Customer Service - Inside Sales

Denver, CO · On-site

$22 - $27/hr

Wanco Inc. is seeking an Inside Sales Representative in our Arvada, CO production facility. Summary ... customer service. Possesses knowledge of the product lines both current and historical, to best ...

Daikin

Customer Service Inside Sales

Tempe, AZ

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR ...

Daikin

Customer Service Inside Sales

Tempe, AZ

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR ...

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How much do customer service inside sales jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service inside sales in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What are Customer Service Inside Sales?

Customer Service Inside Sales professionals are employees who handle sales activities and customer support from within an office environment, rather than meeting clients face-to-face. Their main responsibilities typically include reaching out to potential or existing customers over the phone or email, answering questions about products or services, processing orders, and resolving customer inquiries. They play a crucial role in building customer relationships, upselling or cross-selling products, and ensuring customer satisfaction. This role often requires strong communication skills, knowledge of the company's offerings, and the ability to handle multiple tasks efficiently.

What are the key skills and qualifications needed to thrive as a Customer Service Inside Sales Representative, and why are they important?

To thrive as a Customer Service Inside Sales Representative, you need strong communication skills, sales acumen, and a high school diploma or equivalent, with some employers preferring additional sales training or experience. Familiarity with CRM software, order processing systems, and common office productivity tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and resilience under pressure help professionals excel in this role. These competencies are crucial for effectively engaging customers, closing sales, and building long-term client relationships in a competitive environment.

What is the difference between Customer Service Inside Sales vs Customer Support Specialist?

AspectCustomer Service Inside SalesCustomer Support Specialist
Primary FocusGenerating sales and upselling to existing customersResolving customer issues and providing technical support
Work EnvironmentSales teams, call centers, or onlineSupport centers, technical departments, or help desks
Required SkillsSales techniques, product knowledge, communicationProblem-solving, technical knowledge, communication
Common CertificationsSales certifications, CRM trainingCustomer service certifications, technical training

Customer Service Inside Sales focuses on sales activities, upselling, and building customer relationships to increase revenue. In contrast, Customer Support Specialists primarily handle technical issues and customer inquiries to ensure satisfaction. While both roles require strong communication skills, their main objectives differ: sales growth versus issue resolution.

Is inside sales cold calling?

Inside sales roles often involve cold calling, which is reaching out to potential customers who have not expressed prior interest. However, many inside sales positions also include warm calls to leads generated through marketing efforts, and success often depends on communication skills and familiarity with CRM tools.

How does the Customer Service Inside Sales role balance handling customer inquiries with achieving sales targets?

In a Customer Service Inside Sales position, you'll typically juggle both assisting customers with their questions and concerns while also identifying opportunities to promote products or services. Success in this role often requires strong multitasking skills, as you'll be expected to resolve issues efficiently and simultaneously look for ways to meet or exceed your sales goals. Collaboration with other departments, such as marketing and product support, is common to ensure you have up-to-date information and can provide the best solutions to customers. The fast-paced environment offers valuable experience in both customer relations and sales, which can open doors to more advanced sales or account management roles.

Is inside sales customer service?

Inside sales customer service involves engaging with customers primarily through phone, email, or online channels to address their needs, provide product information, and process orders. While it includes customer support elements, inside sales also focuses on sales activities such as lead generation, upselling, and closing deals, often requiring CRM tools and sales techniques.

What is the highest paid job in sales?

The highest paid jobs in sales are often executive-level roles such as Chief Sales Officer or Vice President of Sales, which can earn six-figure salaries plus bonuses and commissions. These positions typically require extensive experience, strong leadership skills, and a proven track record of revenue growth.

What is the role of customer service in sales?

In a customer service inside sales role, the primary responsibility is to build relationships with clients, understand their needs, and provide solutions that lead to sales. Effective communication, product knowledge, and CRM tools are essential skills to convert inquiries into sales and ensure customer satisfaction.
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Customer Service Inside Sales jobs near you
Customer Service Inside Sales

Customer Service Inside Sales

Daikin Comfort

Tempe, AZ

Other

Posted 5 days ago

Job description

Customer Service Inside Sales

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

  • Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
  • Provide excellent customer service via face to face, phone calls and e-mails.
  • Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
  • Recommend alternate products based on cost, availability or specifications as needed.
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
  • Provide accurate information regarding availability of in-stock items.
  • Assist customers with warranties and returns.
  • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
  • Coordinate problem resolution with appropriate departments.
  • Periodically reach out to customers to determine satisfaction with the organization, products, and services.
  • Maintain records and prepare reports on sales activities.
  • Expand knowledge of HVAC products and keep current with latest trends within the industry.
  • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
  • Understand and follow work instructions, operating procedures, and company policies.
  • Participate in additional projects/activities to support ongoing business needs.

Nature & Scope: Works within well-defined instructions Uses established procedures and works under supervision to perform assigned tasks Work is closely supervised

Knowledge & Skills:

  • Knowledge of HVAC equipment/products is preferred
  • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications
  • Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
  • Good phone etiquette and e-mail etiquette
  • Ability to deal with high-volume customer traffic
  • Effective verbal skills – must be able to explain fairly technical parts of information clearly
  • Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
  • Effective organizational skills and time management skills including ability to prioritize and multi-task
  • High level of attention to detail and accuracy
  • Ability to establish positive working relationships with internal and external customers and employees
  • Ability to use good judgment and strong work ethics and integrity on the job
  • Ability to understand and follow procedures, work instructions, and company policies

Competency:

  • Experience: 1 – 3 years of progressive sales experience
  • Education/Certification: High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: Branch Manager / Supervisor, Customer Service

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Equal Opportunity Employer

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