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Tax Customer Service Representative Jobs (NOW HIRING)

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Winder, GA · On-site

$55K/yr

Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus ... The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ...

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Tax Customer Service Representative information

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How much do tax customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for tax customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Tax Customer Service Representative vs Tax Preparer?

AspectTax Customer Service RepresentativeTax Preparer
Required CredentialsBasic tax knowledge, customer service skillsTax preparation certification or IRS credentials often preferred
Work EnvironmentCall centers, customer support centers, remoteTax offices, accounting firms, freelance
Employer & Industry UsageTax firms, financial institutions, government agenciesTax preparation companies, independent practice
Common Search & ComparisonCustomer support roles in tax industryTax filing and preparation services

While both roles involve working within the tax industry, a Tax Customer Service Representative primarily handles client inquiries and provides support related to tax services, often requiring strong customer service skills. A Tax Preparer actively prepares and files tax returns, often needing specific certifications. The roles differ mainly in responsibilities and credentials, but both are essential in the tax services sector.

What are the key skills and qualifications needed to thrive as a tax customer service representative, and why are they important?

To thrive as a Tax Customer Service Representative, you need a solid understanding of tax regulations, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with tax preparation software, CRM systems, and secure data handling platforms is often required. Exceptional communication, patience, and attention to detail set top performers apart in this role. These skills and qualities are essential for accurately resolving tax-related inquiries, ensuring compliance, and delivering excellent customer support.

What are some common challenges faced by tax customer service representatives during peak tax season?

During peak tax season, Tax Customer Service Representatives often experience higher call volumes, increased client inquiries, and tight deadlines. Managing multiple complex cases simultaneously while maintaining accuracy and professionalism can be challenging. Additionally, staying updated on frequent tax regulation changes and effectively communicating those updates to clients is essential. Strong organizational skills and the ability to remain calm under pressure are key to success in this fast-paced environment.

What is a tax customer service representative?

Tax Customer Service Representatives are professionals who assist individuals and businesses with questions related to tax filings, payments, and regulations. They work for government agencies, tax preparation companies, or private firms, providing support through phone, email, or in person. Their responsibilities include answering inquiries about tax forms, helping with account issues, processing payments, and guiding customers through tax procedures. They are trained to offer accurate information and resolve concerns while maintaining confidentiality and professionalism.
More about Tax Customer Service Representative jobs
What cities are hiring for Tax Customer Service Representative jobs? Cities with the most Tax Customer Service Representative job openings:
What job categories do people searching Tax Customer Service Representative jobs look for? The top searched job categories for Tax Customer Service Representative jobs are:
Tax Customer Service Representative jobs near you
Infographic showing various Tax Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Tax Customer Service Representative

Person County Government

Roxboro, NC • On-site

$41K - $64K/yr

Full-time

Posted 17 days ago

Job description

"Everything is Better in Person" Summary Objective Person County Government is seeking a knowledgeable, customer-focused professional to join the Tax Office as a Senior Tax Customer Service Representative. This position plays a vital role in delivering exceptional customer service to taxpayers while supporting the efficient collection of property taxes and the accurate maintenance of tax records. The Senior Tax Customer Service Representative serves as a primary point of contact for citizens, assisting with tax payments, account inquiries, billing questions, and other tax-related services.

The position requires strong communication and problem-solving skills and attention to detail. Working under general supervision, this position exercises considerable independent judgment in organizing daily work, establishing effective work methods, and resolving customer concerns. The successful candidate will be responsible for maintaining accurate tax records, processing payments and adjustments, ensuring compliance with applicable policies and procedures, and providing administrative support to the Tax Office.

This role requires professionalism, confidentiality, and a commitment to providing excellent public service in a fast-paced environment.    For the detailed job description, click HERE. To learn more about the Tax Office, click HERE.

The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience. Must possess a valid driver's license and have an acceptable driving record per County policy. This is a non-exempt position working 37.5 hours weekly/1950 hours annually

Essential Functions The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. Attends to the public, provides information regarding departmental operations and answers questions on programs, procedures, laws and regulations; handles telephone inquiries and correspondence; provides information on tax parcel numbers, deed numbers, tax values, amounts due, assisting with use of GIS, and related matters.

Collects current and delinquent taxes; figures discounts, penalties, and interest; posts payments to computer system; prepares and issues receipts. Processes tax payments received by mail; notifies taxpayer by mail or phone of discrepancies. Processes garnishment and attachment notices.

Balances collections with records daily. Processes credit card payments: balances credit card payments and notifies taxpayers by mail or telephone of discrepancies. Assists lawyers, real estate agents, and others in searching tax records, maps, and other documents; makes copies.

Answers public's questions on property valuations, tax bills, and other records. Prepares a variety of reports on taxes, refunds, releases, and others requested by supervisors. Prepares and mails delinquent notices for real property taxes and vehicle taxes.

Collects motor vehicle taxes and delinquent fees. Assists in updating records using skip trace services. Initiates phone calls to delinquent taxpayers.

Performs related work as assigned. Minimum Education and Experience Requirements High School Graduation or GED equivalent and supplemented by specialized tax assessment training. Two (2) years of cash handling or related experience an equivalent combination of education, training and experience.

Special Certifications and Licenses None. Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following: A pre-employment drug screen for all candidates.

Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing. A background check for all candidates. Some positions also require a credit check.

Additional screening and testing required for some positions. Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US. Person County Government is an Equal Opportunity/E-Verify Employer.

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