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Customer Service Inside Sales Jobs in Michigan (NOW HIRING)

Hugo Benzing LLC

Inside Sales Assistant

Wixom, MI · On-site

$39K - $45K/yr

This critical role supports our Sales and Customer Service functions by managing customer orders ... Growth Opportunities This role offers a clear path to advance into Inside Sales Representative ...

Bray International, Inc.

Customer Service- Inside Sales Representative Location: Onsite - 5 days a week in Sewell, NJ Company: Flow Control, Inc. (A Division of Bray Sales, Inc.) About Us: Flow Control, Inc. is a leading ...

New

Pivot + Edge

Inside Sales- Customer Service

Novi, MI · On-site

Inside Sales - Customer Service The Inside Sales - Customer Service role serves as the accountable owner of "program-based supply management" to prevent Automotive Tier1 lifetime production ...

Pivot + Edge

Inside Sales- Customer Service

Novi, MI · On-site

The Inside Sales - Customer Service role serves as the accountable owner of "program-based supply management" to prevent Automotive Tier1 lifetime production disruption. This position is responsible ...

Mr.Handyman

Inside Sales

Ann Arbor, MI

... inside sales, customer service, or a related role Exceptional multitasking ability - comfortable ... juggling phones, scheduling, and estimates simultaneously Strong verbal communication and active ...

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How much do customer service inside sales jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service inside sales in Michigan is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $23.03 per hour, depending on experience, location, and employer.

What is a customer service inside sales?

Customer Service Inside Sales professionals are employees who handle sales activities and customer support from within an office environment, rather than meeting clients face-to-face. Their main responsibilities typically include reaching out to potential or existing customers over the phone or email, answering questions about products or services, processing orders, and resolving customer inquiries. They play a crucial role in building customer relationships, upselling or cross-selling products, and ensuring customer satisfaction. This role often requires strong communication skills, knowledge of the company's offerings, and the ability to handle multiple tasks efficiently.

How does a customer service inside sales role balance handling customer inquiries with achieving sales targets?

In a Customer Service Inside Sales position, you'll typically juggle both assisting customers with their questions and concerns while also identifying opportunities to promote products or services. Success in this role often requires strong multitasking skills, as you'll be expected to resolve issues efficiently and simultaneously look for ways to meet or exceed your sales goals. Collaboration with other departments, such as marketing and product support, is common to ensure you have up-to-date information and can provide the best solutions to customers. The fast-paced environment offers valuable experience in both customer relations and sales, which can open doors to more advanced sales or account management roles.

What are the key skills and qualifications needed to thrive as a customer service inside sales representative, and why are they important?

To thrive as a Customer Service Inside Sales Representative, you need strong communication skills, sales acumen, and a high school diploma or equivalent, with some employers preferring additional sales training or experience. Familiarity with CRM software, order processing systems, and common office productivity tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and resilience under pressure help professionals excel in this role. These competencies are crucial for effectively engaging customers, closing sales, and building long-term client relationships in a competitive environment.

What is the difference between Customer Service Inside Sales vs Customer Support Specialist?

AspectCustomer Service Inside SalesCustomer Support Specialist
Primary FocusGenerating sales and upselling to existing customersResolving customer issues and providing technical support
Work EnvironmentSales teams, call centers, or onlineSupport centers, technical departments, or help desks
Required SkillsSales techniques, product knowledge, communicationProblem-solving, technical knowledge, communication
Common CertificationsSales certifications, CRM trainingCustomer service certifications, technical training

Customer Service Inside Sales focuses on sales activities, upselling, and building customer relationships to increase revenue. In contrast, Customer Support Specialists primarily handle technical issues and customer inquiries to ensure satisfaction. While both roles require strong communication skills, their main objectives differ: sales growth versus issue resolution.

Is remote customer service inside sales a stressful job?

Remote customer service inside sales can be stressful due to the need to meet sales targets, handle customer inquiries, and manage time effectively. The job often requires strong communication skills, patience, and the ability to work independently in a virtual environment. Stress levels vary depending on workload, company support, and individual resilience.

What are popular job titles related to Customer Service Inside Sales jobs in Michigan?

For Customer Service Inside Sales jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Inside Sales jobs in Michigan look for?

The top searched job categories for Customer Service Inside Sales jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Inside Sales jobs?

Cities in Michigan with the most Customer Service Inside Sales job openings:

Customer Service Inside Sales jobs near you
Infographic showing various Customer Service Inside Sales job openings in Michigan as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,928 per year, or $20.2 per hour.

Inside Sales Assistant

Hugo Benzing LLC

Wixom, MI • On-site

$39K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Position Summary

We are seeking a highly organized and customer-focused Inside Sales Assistant to join our growing team. This critical role supports our Sales and Customer Service functions by managing customer orders, preparing quotes, maintaining accurate records, and ensuring timely communication with internal teams and external customers. The ideal candidate will thrive in a fast-paced, detail-oriented environment and take pride in delivering an excellent customer experience.

Key Responsibilities
  • Enter and manage customer orders accurately in ERP/CRM systems
  • Monitor open orders and proactively communicate lead times or changes
  • Prepare and send quotes for standard products
  • Support outside sales representatives with data, reports, and proposals
  • Respond promptly to customer inquiries via phone and email
  • Provide updates on order status, shipments, and delivery schedules
  • Handle basic complaints and coordinate resolution with internal teams
  • Work closely with production, planning, shipping, and purchasing teams
  • Maintain accurate and up-to-date customer records
  • Prepare weekly and monthly sales/order reports for management
  • Identify opportunities to improve customer experience and workflows
  • Participate in training to build product knowledge and sales skills
Required Qualifications
  • Associate’s degree (Business, Sales, or related field) OR equivalent experience
  • 2+ years of experience in customer service, inside sales, or order management
  • Strong proficiency with Microsoft Excel (pivot tables, vlookup) and PowerPoint for reporting and presentations
  • Strong written and verbal communication skills
  • Excellent organizational skills with keen attention to detail
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
Preferred Qualifications
  • Experience working in a manufacturing or technical product environment
  • Familiarity with quoting processes, pricing, and lead-time calculations
  • Exposure to quality management systems and understanding of lead times
Key Competencies
  • Customer-focused mindset with strong problem solving skills
  • Ability to work independently and as part of a team
  • Positive, proactive attitude with a commitment to follow through
  • Strong sense of urgency and accountability
Performance Metrics
  • Order entry accuracy and on time processing
  • Quote turnaround time
  • Customer response time and satisfaction
  • Support provided to outside sales (timeliness and quality of data)
Compensation & Benefits

Base Pay Range: $19 – $22 per hour (approx. $39,500 – $45,500 annually), based on experience and qualifications.
Comprehensive benefits package including health, dental, vision, 401(k) and paid time off.

Growth Opportunities

This role offers a clear path to advance into Inside Sales Representative, Account Manager, or Customer Service Team Lead positions as performance and business needs allow.