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Overnight Progressive Customer Service Jobs (NOW HIRING)

Addison Group

Customer Service Representative

Mclean, VA · On-site

$24 - $25/hr

Bachelor's degree required * 4+ years of progressive customer service experience in a call center or contact center environment * Experience with CRM or contact center platforms such as RingCentral ...

Addison Group

Customer Service Representative

Mclean, VA · Hybrid

$24 - $25/hr

Bachelor's degree required * 4+ years of progressive customer service experience in a call center or contact center environment * Experience with CRM or contact center platforms such as RingCentral ...

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Planet Fitness

Overnight Customer Service

Columbus, OH

$15 - $20.25/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

LPT Retail Management Services

CSR-OVERNIGHT

Tucson, AZ

$15.50 - $21/hr

Csr-Overnight Lpt 1302 Cortaro - Tucson, Az 85742 Overview Education Level None Travel Percentage None Category Retail Description We are looking for smiling faces! Our team expectations are:

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Overnight Progressive Customer Service information

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$9

$18

$26

How much do overnight progressive customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for overnight progressive customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Progressive Customer Service vs Overnight Customer Service?

AspectOvernight Progressive Customer ServiceOvernight Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentNight shifts, call centers, or retail settingsNight shifts, call centers, or retail settings
Industry UsageCommon in retail, telecom, and service industriesCommon in retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, and upsellingHandling customer inquiries, resolving issues, and processing transactions

Both roles involve overnight shifts and customer interaction, but Overnight Progressive Customer Service emphasizes upselling and customer retention strategies, while Overnight Customer Service focuses more on resolving inquiries and processing transactions. The roles are similar in credentials and work environment, making them often compared by job seekers in the customer service industry.

What is an Overnight Progressive Customer Service representative?

An Overnight Progressive Customer Service representative is a professional who provides customer support for Progressive Insurance during nighttime or overnight hours. Their main responsibilities include assisting customers with policy questions, claims, payments, and troubleshooting issues outside of regular business hours. They typically work in call centers or remotely, ensuring that customers have access to support 24/7. This role requires strong communication skills, the ability to work independently, and a willingness to work non-traditional hours. Overnight representatives play a crucial role in maintaining high customer satisfaction and supporting Progressive’s commitment to continuous service.

What are some unique challenges faced in an overnight progressive customer service role, and how can I prepare for them?

Overnight progressive customer service roles often involve working independently during non-traditional hours and handling complex or escalated issues that arise outside regular business times. You may face challenges such as staying alert during night shifts, managing increased responsibility with less immediate supervision, and resolving urgent customer needs. To prepare, it's helpful to develop strong self-management skills, maintain consistent sleep schedules, and become familiar with escalation protocols and support resources available during overnight hours. Building resilience and excellent problem-solving abilities will also help you thrive in this environment.

What are the key skills and qualifications needed to thrive as an Overnight Progressive Customer Service representative, and why are they important?

To thrive as an Overnight Progressive Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and company-specific platforms is often required. Patience, resilience, and the ability to work independently during late hours are essential soft skills in this role. These competencies ensure effective customer support, high satisfaction, and reliable performance during non-standard business hours.
More about Overnight Progressive Customer Service jobs
What cities are hiring for Overnight Progressive Customer Service jobs? Cities with the most Overnight Progressive Customer Service job openings:
What are the most commonly searched types of Progressive Customer Service jobs? The most popular types of Progressive Customer Service jobs are:
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What job categories do people searching Overnight Progressive Customer Service jobs look for? The top searched job categories for Overnight Progressive Customer Service jobs are:
Overnight Progressive Customer Service jobs near you
Infographic showing various Overnight Progressive Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 5% As Needed, 48% Full Time, 16% Part Time, 5% Temporary, and 23% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Mirabito Energy Products

Yorkville, NY

$18 - $22/hr

Other

Posted yesterday

Job description

Position: Home Comfort Customer Service Representative

Reports to: Regional Manager

Status: Full time, hourly non-exempt

Hourly Rate: $18-$22 Per Hour

ESSENTIAL FUNCTIONS – include and are not limited to:

  • Consistently render the best customer satisfaction to customers.

  • Must productively multitask and efficiently navigate industry specific software.

  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

  • Consistently practice and participate in suggested selling and information gathering.

  • Recommend other products and services to customers based on purchase or order history.

  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service or delivery related issues.

  • Participates and provides expertise as a member of the customer service’s departmental team.

  • Execute customer service team’s objectives to render the best customer satisfaction possible 100% of the time.

  • Must be able to remain in a stationary position 90% of the time.

  • Adhere to company policies and procedures 100% of the time.

RESPONSIBILITIES – include and are not limited to:

  • Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.

  • Works with the organization’s personnel to resolve problems, facilitate solutions and enhance customer service offerings.

  • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.

  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database.

  • Provides back-up support to other group members in the performance of job duties as required.

  • Answers customer inquiries/communications as required.

  • Attend and participate regularly in branch staff meetings. Maintains detailed call activity reports and provides them to upper management when required.

  • Provides activity/statistical summary reports each week to the Branch Manager each day.

  • Conducts follow up phone calls to survey respondents who have concerns or questions.

  • Comply with company dress code 100% of the time.

  • Maintain confidentiality 100% of the time in regards to customer and company information.

  • Reports to work with minimal absenteeism or tardiness.

  • Attend job related training and informational seminars as requested.

  • Performs other job related activities and special projects as assigned.

QUALIFICATIONS AND SKILLS – include and are not limited to:

  • Proficient in Microsoft Office Suite.

  • 2 years progressive customer service or direct marketing experience preferred.

  • Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.

  • Possess a high school/vocational school diploma or G.E.D. and related certification.

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