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Overnight Progressive Customer Service Jobs (NOW HIRING)

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Stinker Stores

Customer Service (Overnight)

Meridian, ID · On-site

$16 - $21/hr

Overnight Shift - Days and times may vary; including weekends, evenings, and some holidays Location: 4849 N Meridian Road, Meridian, ID., 83646 Customer Service Specialist Our Customer Service ...

W3Global Inc.

Senior Customer Service Manager

Brea, CA

$100K - $110K/yr

Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred). * 7+ years of progressive customer service experience. * At least 3 years of leadership or ...

VersaDesk

Customer Service Manager

Los Angeles, CA · On-site

$70K - $80K/yr

Qualifications & Requirements • Experience: 3-5 years of progressive customer service experience, with at least 2 years in a supervisory role. Background in manufacturing, supply chain, or ...

VersaDesk

Customer Service Manager

Los Angeles, CA · On-site

Qualifications & Requirements ● Experience: 3-5 years of progressive customer service experience, with at least 2 years in a supervisory role. Background in manufacturing, supply chain, or ...

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Overnight Progressive Customer Service information

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How much do overnight progressive customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for overnight progressive customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How hard is it to get hired at Progressive?

Getting hired as an Overnight Progressive Customer Service representative typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates should demonstrate strong communication skills, customer service experience, and the ability to work overnight shifts. The hiring process is competitive but accessible with relevant experience and a good interview performance.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and incentives.

What is the difference between Overnight Progressive Customer Service vs Overnight Customer Service?

AspectOvernight Progressive Customer ServiceOvernight Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentNight shifts, call centers, or retail settingsNight shifts, call centers, or retail settings
Industry UsageCommon in retail, telecom, and service industriesCommon in retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, and upsellingHandling customer inquiries, resolving issues, and processing transactions

Both roles involve overnight shifts and customer interaction, but Overnight Progressive Customer Service emphasizes upselling and customer retention strategies, while Overnight Customer Service focuses more on resolving inquiries and processing transactions. The roles are similar in credentials and work environment, making them often compared by job seekers in the customer service industry.

What is an Overnight Progressive Customer Service representative?

An Overnight Progressive Customer Service representative is a professional who provides customer support for Progressive Insurance during nighttime or overnight hours. Their main responsibilities include assisting customers with policy questions, claims, payments, and troubleshooting issues outside of regular business hours. They typically work in call centers or remotely, ensuring that customers have access to support 24/7. This role requires strong communication skills, the ability to work independently, and a willingness to work non-traditional hours. Overnight representatives play a crucial role in maintaining high customer satisfaction and supporting Progressive’s commitment to continuous service.

What are some unique challenges faced in an overnight progressive customer service role, and how can I prepare for them?

Overnight progressive customer service roles often involve working independently during non-traditional hours and handling complex or escalated issues that arise outside regular business times. You may face challenges such as staying alert during night shifts, managing increased responsibility with less immediate supervision, and resolving urgent customer needs. To prepare, it's helpful to develop strong self-management skills, maintain consistent sleep schedules, and become familiar with escalation protocols and support resources available during overnight hours. Building resilience and excellent problem-solving abilities will also help you thrive in this environment.

Is Progressive 24 hour customer service hours?

Progressive's customer service for the Overnight Progressive Customer Service role typically operates 24 hours a day to provide around-the-clock support. Employees in this role may work overnight shifts and need to be prepared for flexible scheduling to assist customers at any time.

What are the key skills and qualifications needed to thrive as an Overnight Progressive Customer Service representative, and why are they important?

To thrive as an Overnight Progressive Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and company-specific platforms is often required. Patience, resilience, and the ability to work independently during late hours are essential soft skills in this role. These competencies ensure effective customer support, high satisfaction, and reliable performance during non-standard business hours.

Can I work for Progressive from home?

Overnight Progressive Customer Service roles are typically performed in a call center environment, but some positions may offer remote or work-from-home options depending on the company's policies and the specific role. Candidates should review the job listing for remote work eligibility and required equipment or certifications. Flexibility for remote work varies by position and location.
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Overnight Progressive Customer Service jobs near you
Infographic showing various Overnight Progressive Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Overnight Customer Service

Overnight Customer Service

Planet Fitness

Westerville, OH • On-site

$15.50 - $21/hr

Full-time

Posted yesterday

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

47th of 63 rated gym and leisure clubs

Job description

Job Summary
The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests by providing exceptional customer service
  • Handle all front desk related activities not limited to:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check ID and Member barcodes into the system
    • New member sign-up
    • Take prospective members on a tour of the club
  • Facilitate needed updates to member's accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club
  • Assist in monitoring for safety of persons and cleanliness in the club
  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
  • Stock locker rooms with proper supplies/paper products.
  • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
  • Follow "Lost and Found Policy" and turn in lost member property to the Club Manager immediately.

Qualifications/Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude at all times
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent preferred
  • Must be 18 years of age or older

Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person with members and answering incoming membership calls
  • Must be able to occasionally lift up to 50 lbs
  • Will dilute and clean with chemicals during shift
  • Clean and sanitize equipment and often used surfaces in the club
  • Monitor club and assist members throughout entirety of shift

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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