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Progressive Customer Service Jobs (NOW HIRING)

Addison Group

Customer Service Representative

Mclean, VA · Hybrid

$24 - $25/hr

Bachelor's degree required * 4+ years of progressive customer service experience in a call center or contact center environment * Experience with CRM or contact center platforms such as RingCentral ...

Addison Group

Customer Service Representative

Mclean, VA · Hybrid

$24 - $25/hr

Bachelor's degree required * 4+ years of progressive customer service experience in a call center or contact center environment * Experience with CRM or contact center platforms such as RingCentral ...

Addison Group

Customer Service Representative

Mclean, VA · On-site

$24 - $25/hr

Bachelor's degree required * 4+ years of progressive customer service experience in a call center or contact center environment * Experience with CRM or contact center platforms such as RingCentral ...

United Wheels

Manager, Customer Experience

Miamisburg, OH · On-site

$70K - $90K/yr

Bachelor's degree in Business, Communications, or related field required; advanced degree preferred. * 5+ years of progressive customer service leadership experience, including management of both pre ...

Accede LLC

Senior Customer Service Manager

Brea, CA · Hybrid

Master s degree preferred. * 7+ years of progressive customer service experience, including at least 3 years in a leadership or management role within the CPG industry. * Proven success in driving ...

Colorcon

Customer Service Coordinator

Harleysville, PA

$17.25 - $22.75/hr

Facilitating customers issues resolution, including progressing customer complaints to completion ... Service Coordinators as needed to support the business. * Interact with employees across the ...

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How much do progressive customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for progressive customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are typical challenges faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

What is a Progressive Customer Service job?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What are the key skills and qualifications needed to thrive in the Progressive Customer Service position, and why are they important?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

More about Progressive Customer Service jobs
What cities are hiring for Progressive Customer Service jobs? Cities with the most Progressive Customer Service job openings:
What are the most commonly searched types of Progressive Customer Service jobs? The most popular types of Progressive Customer Service jobs are:
What states have the most Progressive Customer Service jobs? States with the most job openings for Progressive Customer Service jobs include:
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Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Mirabito Holdings, Inc

Dansville, NY

$18 - $22/hr

Full-time

Posted 21 days ago

Job description

Position: Home Comfort Customer Service Representative

Reports to: Regional Manager

Status: Full time, hourly non-exempt

Hourly Rate: $18.00 - $22.00

ESSENTIAL FUNCTIONS – include and are not limited to:

  • Consistently render the best customer satisfaction to customers.
  • Must productively multitask and efficiently navigate industry specific software.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Consistently practice and participate in suggested selling and information gathering.
  • Recommend other products and services to customers based on purchase or order history.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service or delivery related issues.
  • Participates and provides expertise as a member of the customer service’s departmental team.
  • Execute customer service team’s objectives to render the best customer satisfaction possible 100% of the time.
  • Must be able to remain in a stationary position 90% of the time.
  • Adhere to company policies and procedures 100% of the time.

RESPONSIBILITIES – include and are not limited to:

  • Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
  • Works with the organization’s personnel to resolve problems, facilitate solutions and enhance customer service offerings.
  • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
  • Provides back-up support to other group members in the performance of job duties as required.
  • Answers customer inquiries/communications as required.
  • Attend and participate regularly in branch staff meetings. Maintains detailed call activity reports and provides them to upper management when required.
  • Provides activity/statistical summary reports each week to the Branch Manager each day.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
  • Comply with company dress code 100% of the time.
  • Maintain confidentiality 100% of the time in regards to customer and company information.
  • Reports to work with minimal absenteeism or tardiness.
  • Attend job related training and informational seminars as requested.
  • Performs other job related activities and special projects as assigned.

QUALIFICATIONS AND SKILLS – include and are not limited to:

  • Proficient in Microsoft Office Suite.
  • 2 years progressive customer service or direct marketing experience preferred.
  • Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
  • Possess a high school/vocational school diploma or G.E.D. and related certification.

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